IDENTIFICAÇÃO

PUBLICAÇÕES RECENTES

1. An Investigation of the Relationship Among Medical Center’s Image, Service Quality, and Patient Loyalty
2. Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective
3. Educational Games in Science Center: Experiences of Pre-Service Science Teachers
4. Understanding and Improving Consumer Reactions to Service Bots
5. Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability
6. Overcoming Barriers to Service Access: Refugees’ Professional Support Service Utilization and the Impact of Human and Social Capital
7. Sustainable technology research and demonstration center for earth structures
8. Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices, Satisfaction, and Negative Word-of-Mouth
9. Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity
10. Service Accessibility for Lesbian, Gay, Bisexual, Transgender, and Questioning Youth