Dimitrios Buhalis
Biographic Data
| ID | 3100240 |
|---|---|
| NAME | Dimitrios Buhalis |
| GIVEN NAMES | Dimitrios |
| FAMILY NAME | Buhalis |
| SIGNATURE | BUHALIS D |
| AFFILIATIONS | Bournemouth University |
| ORCID | 0000-0001-9148-6090 |
| VERIFIED | Yes |
| TOTAL WORKS | 87 |
| TOTAL CITATIONS | 728 |
| AUTHOR COUNT | 82 |
| EDITOR COUNT | 6 |
| FIRST PUBLICATION YEAR | 1993 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 11 |
Digital nomads
Social interactions between digital nomads and local residents reflect the embeddedness of digital nomads into a destination and what impacts they bring to the destination. In this study, we qualitatively examined the first digital nomad community in China, Digital Nomad Anji (DNA), and evaluated how domestic digital nomads in the community interact with the locality. We identified the characteristics of transient interactions between digital nom…
Rural Homestay Experiencescape
This study uses a mixed research approach based on the stimulus–organism–response framework to explore the experiencescape of rural homestays and its emotional and cognitive pathways to guest engagement behavior (GEB), while investigating the mediating roles of guest feelings, guest judgments, and place attachment. Six dimensions of the rural homestay experiencescape were identified: sensory, functional, social, natural, cultural, and hospitality…
The impacts of Metaverse on tourist behaviour and marketing implications
Metaverse is expected to deeply affect the travel and tourism industry and requires a dearth of empirical research. In this investigation, two exploratory qualitative research studies were conducted to fill this gap. The first research explored the potential impacts of Metaverse on the travel and tourism industry by interviewing tourism academics. Findings revealed that Metaverse could be used for marketing, CRM, and HRM by hospitality organisati…
Virtual reality facilitated travel inspiration
The paper investigates how Virtual Reality (VR)-facilitated travel inspiration increases visit intention through pleasure and arousal. The research rationale is based on our conceptual framework suggesting that the transmission model of inspiration (from the state of inspiration-by to the state of inspiration-to) and the model of emotional states of pleasure and arousal go in tandem. Partial least squares structural equation modelling (PLS-SEM) w…
Exploring Generation Z Motivations to Use Metaverse for Travel Planning
Technology‐enabled travel planning has been adopted by businesses and consumers. Travel portals and aggregators increasingly offer technology tools, such as metaverse, AI applications, and chatbots to facilitate travel. The consumer motivations to use metaverse as a travel planning tool and its effect on purchase intention have been underexplored. To bridge this gap, this study explores how different dimensions of motivated consumer innovativenes…
Guests' Value Co‐Creation Behavior in Airbnb
This study examines the association between light triad personality, perspective‐taking, host incivility, and value co‐creation behavior in Airbnb. Data were collected from 360 Indian Airbnb customers between November 14 and 29, 2023, and analyzed using partial least squares‐structural equation modeling. Results showed that the light triad is positively related to perspective‐taking and value co‐creation behavior, perspective‐taking is positively…
The impacts of negative problem orientation on perceived risk and travel intention in the context of Covid-19
Purpose The COVID-19 pandemic, which appeared in China in late 2019, has affected the world psychologically, socially and economically in 2020. Tourism is one of the areas where the effects of COVID-19 have been felt most clearly. The study aims to determine the effect of negative problem orientation (NPO) and perceived risk related to the COVID-19 pandemic on travel and destination visit intention. Design/methodology/approach This study employed…
Mapping the landscape of employer value propositions in Asian hotels through online job postings analysis
This study explores how Asian hotels leverage job postings, an often-overlooked branding channel, to communicate Employer Value Propositions (EVPs) as an employer branding tactic. Analyzing 4603 job postings from Indeed , a prominent job search website, the research categorizes EVPs into Economic, Functional, and Psychological types (E−, F-, P-EVPs) and reveals their frequency of communication across five key Asian cities. The findings indicate t…
Digital nomads' work-leisure management practices
The COVID-19 pandemic has rapidly advanced digital technology adoption, transforming the knowledge work market and mainstreaming digital nomadism. While digital nomads often enjoy autonomy in choosing when, where, and how they perform their work, they face unique challenges in managing the intersection of work and leisure. Yet, literature on the practices digital nomads use to manage the boundaries between work and leisure is limited. This study …
Achieving Senior Tourists’ Active Aging Through Value Co–creation
Senior tourists have their own travel behaviors and preferences and require specific resources from the tourism industry and the broader society. This study adopts customer-dominant logic to understand how participating in tourism activities can support seniors in co-creating values toward active aging. Interviews were conducted with 31 senior tourists and 16 tourism and hospitality service providers. Six value themes were identified from the int…
Legitimacy in co-creating tourism value through customer-to-customer (C2C) online travel communities
Legitimacy is a fundamental dimension of co-creation as it determines the desirability, suitability, and appropriateness of individuals or organisations in any community. This research explores how users establish legitimacy when co-creating value in online travel communities. The proliferation of online communities propels a bottom-up approach to legitimacy that resides at the micro level within online contexts and can be achieved through discur…
Artificial intelligence’s impact on hospitality and tourism marketing
Understanding how Artificial Intelligence (AI) impacts organizational functions supports stakeholders to prepare accordingly and profit from these developments. Adopting a grounded theory approach, this study uses three interlinked stages (in-depth interviews, focus groups and a questionnaire-based survey) to explore the impact of AI on the marketing function of hotels. The results identify ten trends related to AI’s contribution to hotel marketi…
Exploring how interaction leads to value co-creation, value co-destruction, and value no-creation during service mega-disruptions
This study investigates the principles and the factors influencing interaction for resource integration during service mega-disruptions (SMDs) in the tourism ecosystem.Utilizing qualitative data from semi-structured interviews conducted during the COVID-19 pandemic, this article reveals that interaction principles of willingness to exchange, access to information, dialogue, transparency, coordination, adaptation, and informed risk assessment lead…
Virtual reality and mental imagery towards travel inspiration and visit intention
The study examines the relationship between virtual reality (VR)‐facilitated mental imagery and travellers' intention to visit a destination. A serial mediation process through travel inspiration (inspired‐by and inspired‐to) is proposed as a psychological mechanism able to explain the positive relationship of elaboration and quality of mental imagery with visit intentions. VR users were recruited through Prolific Academic. The findings demonstra…
Short video marketing in tourism
Drawn upon Telepresence theory, this study aims to identify the relationships between existential authenticity, celebrity attachment, telepresence, and travel intention in the short video experience. Survey results show that existential authenticity fosters user attachment to celebrity and then travel intention, but has no impact on telepresence which is also not related to travel intention; Furthermore, celebrity attachment enhances travel inten…
Metaverse in tourism
This paper aims to identify barriers and enablers of the growing use of Metaverse in tourism by examining users’ intention in selecting a tourist location and hotel for vacation. It employs a mixed methods approach conducted in two phases, namely exploratory and confirmatory. The grounded theory’s twin slate approach allows extracting the factors in the first exploratory phase. The second (confirmatory) phase employs structural equation modeling …
Perspectives on experiences of tourists with disabilities
This study attempts to understand how people with disabilities (PwDs) interpret the dimensions that they consider important when on holiday. By understanding these dimensions, it becomes possible to identify and remove barriers to holiday-making and improve customer satisfaction. In particular, the study focuses on (a) what having a holiday means for PwDs and how travelling affects their lives; (b) the process of decision-making when PwDs organis…
Metaverse marketing
The initial hype and fanfare from the Meta Platforms view of how the metaverse could be brought to life has evolved into an ongoing discussion of not only the metaverse's impact on users and organizations but also the societal and cultural implications of widespread usage. The potential of consumer interaction with brands within the metaverse has engendered significant debate within the marketing‐focused discourse on the key challenges and transf…
Metaverse as a driver for customer experience and value co-creation
Purpose Metaverse blends the physical and virtual worlds, revolutionizing how hospitality customers and hospitality organizations facilitate the co-creation of transformational experiences and values. This paper aims to explore the opportunities and challenges that Metaverse introduces for hospitality and tourism management and marketing as part of the customer experience and value co-creation process. This paper also discusses how the advent and…
Opinion Paper
Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organisations, society, and individuals. Offering multi-disciplinary insight into some of these, …
Testing the relationship between value co-creation, perceived justice and guests’ enjoyment
This study explores the relationship between value co-creation (VCC), guests’ perceived justice and guests’ enjoyment. Cognitive appraisal theory and justice theory are used to explain these relationships. Different dimensions of VCC such as knowledge sharing, equity, interaction, personalization, experience and relationship are investigated in this study. Partial least square Structural equation modeling (PLS-SEM) was used to test the hypotheses…
Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management, and Technology
The Handbook offers a comprehensive overview of theoretical and practical perspectives for tracking and interpreting trends and issues in tourism sustainability, planning and development, management, and technology. \nTourism is a dynamic and unpredictable industry and understanding its trends and issues is critical for the successful and sustainable development of the private and public sector. As such, this Handbook proposes clear definitions a…
Routledge Handbook of Trends and Issues in Global Tourism Supply and Demand
This Handbook provides a comprehensive overview of trends and issues in the global supply and demand on tourism. With contributions from 70 authors, this Handbook showcases a diverse range of perspectives with insights from around the globe. It reviews the interactions among trends and issues, and it emphasises the importance of tracking and interpreting these on a global scale. The book is organized into three parts, with Part I focusing on supp…
Metaverse as a disruptive technology revolutionising tourism management and marketing
Metaverse is the next disruptive technology that will impact society in the coming decades, by enabling immersive experiences in both virtual and physical environments. Although still conceptual, Metaverse converges the physical and digital universe, allowing users to seamlessly traverse between them. Digital immersion offers opportunities for people to travel in time, supporting users to experience virtually ancient encounters, space exploration…
Customer incivility as an identity threat for frontline employees
This work proposes identity theory as a novel theoretical lens for understanding frontline employees' responses to customer incivility in tourism and hospitality. We advance pertinent research by demonstrating that customer incivility constitutes a dual identity threat (individual/collective threat) for frontline employees. Two experimental studies reveal that: customer incivility towards frontline employees' individual identity affects their psy…
Marketing the competitive destination of the future
Progress in information technology and tourism management
Strategic use of information technologies in the tourism industry
The future eTourism intermediaries
Customer-to-customer co-creation practices in tourism
This study aims to explore specific customer-to-customer (C2C) co-creation practices and related value outcomes in tourism. The importance of C2C co-creation is first discussed in the context of the Service-Dominant logic, then a new approach to the study of tourists' social practices and related value-outcomes is proposed, drawing on the recently emerged Customer-Dominant logic in marketing. A pragmatic philosophy is adopted to best address the …
Metaverse as a disruptive technology revolutionising tourism management and marketing
Metaverse is the next disruptive technology that will impact society in the coming decades, by enabling immersive experiences in both virtual and physical environments. Although still conceptual, Metaverse converges the physical and digital universe, allowing users to seamlessly traverse between them. Digital immersion offers opportunities for people to travel in time, supporting users to experience virtually ancient encounters, space exploration…
Serious games and the gamification of tourism
The perception of small and medium sized tourism accommodation providers on the impacts of the tour operators’ power in Eastern Mediterranean
Information Communication Technology Revolutionizing Tourism
This paper identifies a number of key changes in Information Communication Technologies (ICT) that gradually revolutionize the tourism industry. E-tourism and the Internet in particular support the interactivity between tourism enterprises and consumers and as a result they re-engineer the entire process of developing, managing and marketing tourism products and destinations. All stakeholders related to tourism and hospitality, therefore, gradual…
Enabling access to tourism through information schemes
Value co-creation and customer citizenship behavior
Solidarity during times of crisis through co-creation
Solidarity tourism provides tourists with the opportunity to help others who are suffering during crisis by offering shared resources and a sense of community. Although solidarity in times of crisis promises attention to tourists' desires and wellbeing, there is limited evidence of this. This paper aims to understand how solidarity occurs in times of crisis by applying value co-creation. A total of 21,719 traveller posts were thematically analyse…
Job satisfaction and employee turnover determinants in high contact services
Customer incivility as an identity threat for frontline employees
This work proposes identity theory as a novel theoretical lens for understanding frontline employees' responses to customer incivility in tourism and hospitality. We advance pertinent research by demonstrating that customer incivility constitutes a dual identity threat (individual/collective threat) for frontline employees. Two experimental studies reveal that: customer incivility towards frontline employees' individual identity affects their psy…
Harnessing the “wisdom of employees” from online reviews
A tourist typology of online and face-to-face social contact
A hierarchical model of technology adoption for small owner-managed travel firms
Blending work and leisure
Work performed by digital means is one of many societal transformations caused by the prevalence and continuous adoption of digital technologies. Free of the constraints of location and time, digital work has the potential to disrupt the mental and physical separation of work from leisure. Using an exploratory qualitative approach based on narrative futuring, work and leisure orientations of future digital workers are imagined in relation to digi…
Destination eWOM
The purpose of this paper is to develop a framework that describes the characteristics and the underlying drivers of publically shared electronic word-of-mouth (eWOM) for destinations. Tweets about a destination were collected while the destination hosted a hallmark event over a 5-year period (2011–2015). In each year, interactions on Twitter were analysed using macro and meso-level social network analysis to identify the network structure and hu…
Tourism and Information Technologies
Information Technologies (ITs) have revolutionized the tourism industry and altered the competitiveness of organizations and destinations. The rapid development of both tourism supply and demand makes ITs an imperative partner of the industry, especially for the marketing, distribution, promotion and coordination of the industry. In the late 1990s the proliferation of the Internet and the World Wide Web in particular revolutionized communications…
Achieving Senior Tourists’ Active Aging Through Value Co–creation
Senior tourists have their own travel behaviors and preferences and require specific resources from the tourism industry and the broader society. This study adopts customer-dominant logic to understand how participating in tourism activities can support seniors in co-creating values toward active aging. Interviews were conducted with 31 senior tourists and 16 tourism and hospitality service providers. Six value themes were identified from the int…
Metaverse in tourism
This paper aims to identify barriers and enablers of the growing use of Metaverse in tourism by examining users’ intention in selecting a tourist location and hotel for vacation. It employs a mixed methods approach conducted in two phases, namely exploratory and confirmatory. The grounded theory’s twin slate approach allows extracting the factors in the first exploratory phase. The second (confirmatory) phase employs structural equation modeling …
National park visitors' car-use intention
Digital nomads' work-leisure management practices
The COVID-19 pandemic has rapidly advanced digital technology adoption, transforming the knowledge work market and mainstreaming digital nomadism. While digital nomads often enjoy autonomy in choosing when, where, and how they perform their work, they face unique challenges in managing the intersection of work and leisure. Yet, literature on the practices digital nomads use to manage the boundaries between work and leisure is limited. This study …
Perspectives on experiences of tourists with disabilities
This study attempts to understand how people with disabilities (PwDs) interpret the dimensions that they consider important when on holiday. By understanding these dimensions, it becomes possible to identify and remove barriers to holiday-making and improve customer satisfaction. In particular, the study focuses on (a) what having a holiday means for PwDs and how travelling affects their lives; (b) the process of decision-making when PwDs organis…
Tourism and the environment
Eurotourism
Eurotourism
Information technologie as a stategic tool for tourism
This article analyses the impact of telecommunication technologies on tourism distribution channels for small and medium enterprises
Towards the millennium
Technology transfer for African tourism
Information technology and the reengineering of tourism
Information and Communication Technologies in Tourism 1998
The proceedings of the conference ENTER - International Conference on Information and Communication Technologies in Tourism - provide an international forum for the discussion of the role of telecommunication and information systems in tourism, inform potential users and people concerned with the importance of such technologies and explain their functioning. The following topics are treated in this volume: Dynamic Marketing Applications Using IT.…
Strategic use of information technologies in the tourism industry
Tourism in the mediterranean
A structured bibliography of tourism books
(1999). A structured bibliography of tourism books. Asia Pacific Journal of Tourism Research: Vol. 3, No. 2, pp. 47-63
Tourism and Information Technologies
Information Technologies (ITs) have revolutionized the tourism industry and altered the competitiveness of organizations and destinations. The rapid development of both tourism supply and demand makes ITs an imperative partner of the industry, especially for the marketing, distribution, promotion and coordination of the industry. In the late 1990s the proliferation of the Internet and the World Wide Web in particular revolutionized communications…
Urban tourism
Marketing the competitive destination of the future
Tourism and cyberspace
Entrepreneurship in tourism and the contexts of experience economy, University of Lapland, Rovaniemi, Finland, 4–7 April 2001
The future eTourism intermediaries
The perception of small and medium sized tourism accommodation providers on the impacts of the tour operators’ power in Eastern Mediterranean
Information Communication Technology Revolutionizing Tourism
This paper identifies a number of key changes in Information Communication Technologies (ICT) that gradually revolutionize the tourism industry. E-tourism and the Internet in particular support the interactivity between tourism enterprises and consumers and as a result they re-engineer the entire process of developing, managing and marketing tourism products and destinations. All stakeholders related to tourism and hospitality, therefore, gradual…
Tourism management dynamics
Tourism Business Frontiers
Tourism Management Dynamics
Artificial intelligence-based employee selection in tourism and hospitality
Influential Factors of Internet Users Booking Online in China's Domestic Tourism 使用互联网在线预订的影响因素—以中国国内旅游为例
Based on empirical data, this article reports factors that influence Chinese Internet users' purchasing behaviours in the tourism industry. The type of travel website most visited, self‐efficacy, domain‐specific innovativeness, and perception of the Internet are found to be the significant predictors of Chinese eCustomers. The study affirms the importance of reasoned actions and planned behaviour theories and the theory of innovation diffusion in…
EEnabled Internet Distribution for Small and Medium Sized Hotels
Advances in information and communications technologies (ICTs) have strategic implications for a wide range of industries. Tourism and hospitality have been dramatically changed by the ICTs and the Internet and have gradually emerged as the leading industry in online expenditure. The Internet revolutionized traditional distribution models, enabled new entries, propelled both disintermediation and reintermediation and altered the sources of compet…
Tourism (74 works) · Business (69 works) · Marketing (47 works) · Political science (45 works) · Computer Science (43 works) · Digital Marketing and Social Media (41 works) · Diverse Aspects of Tourism Research (37 works) · Geography (36 works) · Sociology (28 works) · Psychology (24 works)