Marijn Janssen
Biographic Data
| ID | 3920563 |
|---|---|
| NAME | Marijn Janssen |
| GIVEN NAMES | Marijn |
| FAMILY NAME | Janssen |
| SIGNATURE | JANSSEN M |
| AFFILIATIONS | Delft University of Technology |
| ORCID | 0000-0001-6211-8790 |
| VERIFIED | Yes |
| TOTAL WORKS | 70 |
| TOTAL CITATIONS | 704 |
| AUTHOR COUNT | 70 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2000 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 15 |
Generating and grounding prescriptive knowledge
A framework to analyze inclusion in smart energy city development
In response to unprecedented global urbanization, the smart city concept has emerged, leveraging ICT to enhance municipal efficiency and improve the quality of urban life. The concept of smart energy city (SEC) is closely related to smart cities, however, energy system development in a smart city context is often found eluding certain segments of society, which calls for more attention to inclusion in SEC development. In this paper, the research …
Responsible governance of generative AI
Organizations increasingly use Generative Artificial Intelligence (AI) to create strategic documents, legislation, and recommendations to support decision-making. Many current AI initiatives are technology-deterministic, whereas technology co-evolves with the social environment, resulting in new applications and situations. This paper presents a novel view of AI governance by organizations from the perspective of complex adaptive systems (CASs). …
AI-augmented government transformation
Reflections on the nature of digital government research
Understanding civil servants' intentions to open data
Purpose The opening of government data is high on the policy agenda of governments worldwide. However, data release faces barriers due to limited support of civil servants, whereas the literature neglects civil servants' role in opening data. This paper aims at understanding why civil servants can be reluctant to support the disclosure of data. The authors developed a model to explain civil servants' behavioral intention to open data. Design/meth…
Government in the metaverse
Metaverse for advancing government
A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impact on the government sector has been given limited attention. This discussion paper aims to fill this void by reviewing the state of the art, analyzing possible roles of t…
Transforming towards inclusion-by-design
Digitalization and datafication of financial systems result in more efficiency, but might also result in the exclusions of certain groups. Governments are looking for ways to increase inclusions and leave no one behind. For this, they must govern an organizational ecosystem of public and private parties. We derive value-based requirements through a systematic research methodology and iteratively refine design principles for achieving inclusivity …
AI recommendations’ impact on individual and social practices of Generation Z on social media
Social media (SM) influence young adults’ communication practices. Artificial Intelligence (AI) is increasingly used for making recommendations on SM. Yet, its effects on different generations of SM users are unknown. SM can use AI recommendations to sort texts and prioritize them, shaping users’ online and offline experiences. Current literature primarily addresses technological or human-user perspectives, overlooking cognitive perspectives. Thi…
Opinion Paper
Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organisations, society, and individuals. Offering multi-disciplinary insight into some of these, …
Categorizing and relating implementation challenges for realizing blockchain applications in government
Purpose Blockchain technology (BCT) can be used for a wide variety of applications across domains and can bring many benefits. BCT-based applications can be beneficial for the government as well as businesses. Despite the many promises, BCT implementation lags behind. The purpose of this research is to identify a roadmap of critical implementation challenges that influence BCT implementation by governments. Design/methodology/approach The study d…
The influence of ICT diffusion and globalization on the quality of governance
Information and Communication Technology (ICT) supports the sharing of information to improve the Quality of Governance (QoG). Many studies found a relationship between ICT diffusion and globalization and between ICT diffusion and the Quality of Governance. This study investigates the influence of both ICT diffusion and globalization in explaining the country level QoG while incorporating gross domestic product (GDP) per capita, human capital, an…
Identifying patterns and recommendations of and for sustainable open data initiatives
Realizing quantum-safe information sharing
By utilizing the properties of quantum mechanics, quantum computers have the potential to factor a key pair of a large prime number and break some of the core cryptographic primitives that most information infrastructures depend on. This means that today's widely used cryptographic algorithms can soon become unsafe and need to be modified with quantum-safe (QS) cryptography. While much work is still needed in developing QS cryptographic algorithm…
Understanding the evolution of open government data research
The past decade has witnessed a rapid development of open government data practices and academic research. However, there is no systematic survey of existing research to understand the evolution of open government data. Such research can facilitate knowledge transfer within and across domains, and foster learning for countries in the early stages of open government data development. This study quantitively extracted the evolution trajectory of op…
Metaverse beyond the hype
The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the metaverse and offer some insight to the potential socio-economic impact of a fully functional persi…
The influence of cognitive bias on crisis decision-making
A crisis requires the affected population, governments or non-profit organizations, as well as crisis experts, to make urgent and sometimes life-critical decisions. With the urgency and uncertainty they create, crises are particularly amenable to inducing cognitive biases that influence decision-making. However, there is limited empirical evidence regarding the impact of cognitive biases on estimation, judgment, and decision-making tasks in crise…
Governance and societal impact of blockchain-based self-sovereign identities
Traditionally, governments and companies store data to identify persons for services provision and interactions. The rise of self-sovereign identities (SSIs) based on blockchain technologies provides individuals with ownership and control over their personal data and allows them to share their data with others using a sort of “digital safe.” Fundamentally, people have the sole ownership of their identity data and control when and how it is shared…
Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks
Artificial Intelligence (AI)
Mobile services use and citizen satisfaction in government
Purpose Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m-government affect their satisfaction with the government. Design/methodology/approach Grounded in the uses …
Data science as knowledge creation a framework for synergies between data analysts and domain professionals
The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge sources. We developed a framework that identifies and amplifies synergies between data analysts and domain pro…
The perils and pitfalls of explainable AI
Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define a problem are ambiguous and that there is no consensus on the normative criteria for solving this probl…
Data-driven government
Government agencies are becoming more data-driven and need high-quality data to fulfill their roles in society. In the past, each agency organized its own data exchange system according to its own needs. Today, data is distributed over many organizations, and government agencies need to adopt an ecosystem approach for data exchange. Fundamental in the ecosystem approach is the dependence on other parties for the execution of stewardship strategie…
Open data policies, their implementation and impact
Lean government and platform-based governance—Doing more with less
Adaptive governance
The challenges and limits of big data algorithms in technocratic governance
Innovating and changing the policy-cycle
Innovation with open data
Open data ecosystems are expected to bring many advantages, such as stimulating citizen participation and innovation. However, scant attention has been given to what constitutes an open data ecosystem. The objective of this paper is to provide an ove
Data science empowering the public
Dashboards visualize a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions. Dashboards can be used by governments to support their decision-making and policy processes or to communicate and interact with the public. The objective of this paper is to understand and to support the design of dashboards for creating transparency and accountability. Two smart city cases are investigated show…
Realizing joined-up government — Dynamic capabilities and stage models for transformation
Data governance
Big and Open Linked Data (Bold) in government
Blockchain in government
Blockchain refers to a range of general purpose technologies to exchange information and transact digital assets in distributed networks. The core question addressed in this paper is whether blockchain technology will lead to innovation and transformation of governmental processes. To address this questions we present a critical assessment of the often exaggerated benefits of blockchain technology found in the literature and discuss their implica…
Government information sharing and integration
Information and communication technologies (ICT’s) have the potential greatly to transform how government works and how it relates to citizens, businesses, and other stakeholders. One such transformative capability of ICT’s is to facilitate government information sharing and integration in a networked environment. Integrating government information has raised important concerns about citizens’ privacy and the possibility of government to exercise…
The perils and pitfalls of explainable AI
Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define a problem are ambiguous and that there is no consensus on the normative criteria for solving this probl…
Building Cybersecurity Awareness
Cybersecurity is a global phenomenon representing a complex socio-technical challenge for governments, but requiring the involvement of individuals. Although cybersecurity is one of the most important challenges faced by governments today, the visibility and public awareness remains limited. Almost everybody has heard of cybersecurity, however, the urgency and behaviour of persons do not reflect high level of awareness. The Internet is all too of…
Design principles for creating digital transparency in government
Under pressure to fight corruption, hold public officials accountable, and build trust with citizens, many governments pursue the quest for greater transparency. They publish data about their internal operations, externalize decision-making processes, establish digital inquiry lines to public officials, and employ other forms of transparency using digital means. Despite the presence of many transparency-enhancing digital tools, putting such tools…
Driving factors of service innovation using open government data
Open government data offers great potential for innovation and growth in various sectors of societal life. The use of open data is expected to power the development of new or enhanced services and products. However, in practice service innovation on the basis of open data is in its infancy; further more, there is limited knowledge about the adoption of open data by businesses. This study investigates: What are the driving factors of open data ado…
Acceptance and use predictors of open data technologies
Policy-makers expect that open data will be accepted and used more and more, resulting in a range of benefits including transparency, participation and innovation. The ability to use open data partly depends on the availability of open data technologies. However, the actual use of open data technologies has shown mixed results, and there is a paucity of research on the predictors affecting the acceptance and use of open data technologies. A bette…
Building the next generation of digital government infrastructures
Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks
Will Algorithms Blind People? The Effect of Explainable AI and Decision-Makers’ Experience on AI-supported Decision-Making in Government
Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making decisions (1) without any support of algorithms, (2) supported by business rules (BR), and (3) supported b…
Towards a balanced E-Participation Index
Transformational change and business process reengineering (BPR)
Responsible governance of generative AI
Organizations increasingly use Generative Artificial Intelligence (AI) to create strategic documents, legislation, and recommendations to support decision-making. Many current AI initiatives are technology-deterministic, whereas technology co-evolves with the social environment, resulting in new applications and situations. This paper presents a novel view of AI governance by organizations from the perspective of complex adaptive systems (CASs). …
Benchmarks for Evaluating the Progress of Open Data Adoption
Public organizations release their data for use by the public to open the government. Various benchmarks for evaluating the progress of open data adoption have emerged recently. In order to help bring about a better understanding of the common and differentiating elements in open data benchmarks and to identify the methodologies and metrics affecting their variation, this article compares open data benchmarks and describes lessons learned from th…
Governance challenges of blockchain and decentralized autonomous organizations
The rise of blockchain has resulted in discussions on (new) governance models with multiple actors collaborating. Incidents and problems occurred due to flaws in blockchain protocols, smart contracts and Decentralized Autonomous Organizations (DAOs). Often it is unclear how decisions are made concerning evolvement of blockchain applications. In this paper, we identify and analyze potential challenges regarding governance of blockchain initiatives…
Evaluating the role of intermediaries in the electronic value chain
E‐commerce enables new kinds of business models to coordinate a value chain. Coordination of the value chain can be accomplished using direct communication or with the help of intermediaries such as brokers, dealers and auctions. The role of electronic intermediaries is becoming increasingly more important. The introduction of new business models in a value chain is a cumbersome process, due to the complexity of the value chain, unclear implicati…
A survey of Web-based business models for e-government in the Netherlands
Simulation and animation for adopting shared services
Building the next generation of digital government infrastructures
Realizing joined-up government — Dynamic capabilities and stage models for transformation
Government information sharing and integration
Information and communication technologies (ICT’s) have the potential greatly to transform how government works and how it relates to citizens, businesses, and other stakeholders. One such transformative capability of ICT’s is to facilitate government information sharing and integration in a networked environment. Integrating government information has raised important concerns about citizens’ privacy and the possibility of government to exercise…
Simulation gaming as a social development instrument
Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and mobilize their creativity to come up with new solutions. A simulation game refers to a situation in which h…
The Business Models and Information Architectures of Smart Cities
In the Netherlands, there are two ways cities acquire the smart city status: one way has business models preceding information architecture and the other takes an opposite direction. We used two cities to examine the underlying differences of these two approaches in terms of service enhancement, resource implications, and the sustainability of service development. The first case focused on creating business value through the use of technology by …
Sociopolitical Aspects of Interoperability and Enterprise Architecture in E-Government
Enterprise architecture (EA) has been embraced by governments as an instrument to advance their e-government efforts, create coherence, and improve interoperability. EA is often viewed as a codified understanding covering elements ranging from organization till infrastructure. It is aimed at closing the gap between high-level policies of organizations and low-level implementations of information systems. Important elements of EA are a framework, …
From policy implementation to business process management
Transformational change and business process reengineering (BPR)
Benefits, Adoption Barriers and Myths of Open Data and Open Government
In this article, based on data collected through interviews and a workshop, the benefits and adoption barriers for open data have been derived. The results suggest that a conceptually simplistic view is often adopted with regard to open data, which automatically correlates the publicizing of data with use and benefits. Also, five “myths” concerning open data are presented, which place the expectations within a realistic perspective. Further, the …
Measurement and benchmarking foundations
Tapping into existing information flows
Lean government and platform-based governance—Doing more with less
Infomediary Business Models for Connecting Open Data Providers and Users
Many public organizations are opening their data to the general public and embracing social media in order to stimulate innovation. These developments have resulted in the rise of new, infomediary business models, positioned between open data providers and users. Yet the variation among types of infomediary business models is little understood. The aim of this article is to contribute to the understanding of the diversity of existing infomediary …
Benchmarks for Evaluating the Progress of Open Data Adoption
Public organizations release their data for use by the public to open the government. Various benchmarks for evaluating the progress of open data adoption have emerged recently. In order to help bring about a better understanding of the common and differentiating elements in open data benchmarks and to identify the methodologies and metrics affecting their variation, this article compares open data benchmarks and describes lessons learned from th…
Reconceptualizing measuring, benchmarking for improving interoperability in smart ecosystems
Open data policies, their implementation and impact
Innovation with open data
Open data ecosystems are expected to bring many advantages, such as stimulating citizen participation and innovation. However, scant attention has been given to what constitutes an open data ecosystem. The objective of this paper is to provide an ove
Acceptance and use predictors of open data technologies
Policy-makers expect that open data will be accepted and used more and more, resulting in a range of benefits including transparency, participation and innovation. The ability to use open data partly depends on the availability of open data technologies. However, the actual use of open data technologies has shown mixed results, and there is a paucity of research on the predictors affecting the acceptance and use of open data technologies. A bette…
Big and Open Linked Data (Bold) in government
Tribute to John Bertot and message from the incoming Editors-in-Chief
Traversing Digital Babel
Driving factors of service innovation using open government data
Open government data offers great potential for innovation and growth in various sectors of societal life. The use of open data is expected to power the development of new or enhanced services and products. However, in practice service innovation on the basis of open data is in its infancy; further more, there is limited knowledge about the adoption of open data by businesses. This study investigates: What are the driving factors of open data ado…
Computer Science (57 works) · Business (49 works) · Political science (37 works) · E-Government and Public Services (36 works) · Government (linguistics (32 works) · Knowledge management (30 works) · Process management (22 works) · Computer security (19 works) · Public relations (18 works) · World Wide Web (18 works)