Nancy V Wünderlich
Biographic Data
| ID | 4101296 |
|---|---|
| NAME | Nancy V Wünderlich |
| GIVEN NAMES | Nancy V |
| FAMILY NAME | Wünderlich |
| SIGNATURE | WÜNDERLICH N V |
| AFFILIATIONS | Technische Universität Berlin |
| ORCID | 0000-0003-3786-506X |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 4 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2010 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Who Am I Here? Care Consumers’ Identity Processes and Family Caregiver Interventions in the Elderscape
With increasing longevity, the need for institutional elderly care has become commonplace. This study explores the experiences of elderly care consumers in institutional care settings, which we define as the “elderscape”—a heterotopic place shaped by the marketization of care. Drawing from 24 in-depth interviews with elderly care consumers, their family caregivers, and professional caregivers, we present a model of elderly care consumers' navigat…
Understanding anthropomorphism in service provision
An increasing number of firms introduce service robots, such as physical robots and virtual chatbots, to provide services to customers. While some firms use robots that resemble human beings by looking and acting humanlike to increase customers’ use intention of this technology, others employ machinelike robots to avoid uncanny valley effects, assuming that very humanlike robots may induce feelings of eeriness. There is no consensus in the servic…
“Service Encounter 2.0”
Acceptance of Remote Services
No prominent works on this page.
Acceptance of Remote Services
“Service Encounter 2.0”
Understanding anthropomorphism in service provision
An increasing number of firms introduce service robots, such as physical robots and virtual chatbots, to provide services to customers. While some firms use robots that resemble human beings by looking and acting humanlike to increase customers’ use intention of this technology, others employ machinelike robots to avoid uncanny valley effects, assuming that very humanlike robots may induce feelings of eeriness. There is no consensus in the servic…
Who Am I Here? Care Consumers’ Identity Processes and Family Caregiver Interventions in the Elderscape
With increasing longevity, the need for institutional elderly care has become commonplace. This study explores the experiences of elderly care consumers in institutional care settings, which we define as the “elderscape”—a heterotopic place shaped by the marketization of care. Drawing from 24 in-depth interviews with elderly care consumers, their family caregivers, and professional caregivers, we present a model of elderly care consumers' navigat…
Business (3 works) · Customer Service Quality and Loyalty (2 works) · Digital Marketing and Social Media (2 works) · Advertising (1 works) · Computer Science (1 works) · Consumer Retail Behavior Studies (1 works) · Economics (1 works) · Family caregivers (1 works) · Identity (music) (1 works) · Industrial management (1 works)