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Mingxi Zhou

Biographic Data

ID4158151
NAMEMingxi Zhou
GIVEN NAMESMingxi
FAMILY NAMEZhou
SIGNATUREZHOU M
AFFILIATIONSHarbin Institute of Technology
ORCID0000-0002-7081-0901
VERIFIEDYes
TOTAL WORKS5
TOTAL CITATIONS7
AUTHOR COUNT5
EDITOR COUNT0
FIRST PUBLICATION YEAR2024
LATEST PUBLICATION YEAR2026
H-INDEX1
  • Challenge or Hindrance? The Effects of Job Demands–Resources Imbalance on Street-Level Bureaucrats’ Turnover Intention

    Open Access•Yufei Chang, Mingxi Zhou et al.•ARTICLE•Public Personnel Management•2026

    Street-level bureaucrats struggle with multiple job demands and limited resources, making their retention a persistent challenge. However, existing research offers only limited insights into how to retain them, as job demands and resources are often conceptualized as static, independent antecedents rather than as part of a dynamic and interactive process shaping turnover intentions. Drawing on the job demands–resources framework and conservation …

  • Exploring the role of citizen-to-citizen (C2C) interactions in enhancing e-participation

    Mingxi Zhou, Meihua Zhou et al.•ARTICLE•Public Management Review•2026

  • Building citizen trust to enhance satisfaction in digital public services

    Mingxi Zhou, Meihua Zhou et al.•ARTICLE•Behaviour and Information…•2025

    The use of chatbots in digital public services is becoming increasingly widespread, and therefore, it is necessary to foster citizens’ trust in chatbots to enhance their satisfaction with such services. Although empathy is recognised as a critical component of public service interactions, research regarding empathetic chatbot communication in the public sector remains limited. This study applies the Stimulus-Organism-Response (SOR) framework to e…

  • Promotion or inhibition? Exploring the influence of the digital economy on urban-rural integration

    Open Access•Mingxi Zhou, Fuyou Guo et al.•ARTICLE•Sustainable Futures•2024•References: 2

    The digital economy actively disrupts the "urban depression effect" and the "wealth gap" between urban and rural areas, playing a crucial role in advancing urban-rural integration. Based on this, a scientifically constructed performance evaluation indicator system for the digital economy and urban-rural integration was developed. Using the Yellow River Basin as an empirical case study area, the projection pursuit model, simulated annealing algori…

  • Exploring the role of chatbots in enhancing citizen E-participation in governance

    Mingxi Zhou, Luning Liu et al.•ARTICLE•Journal of Chinese Governance•2024•Cited by: 7•References: 22

    With rapid advancements in artificial intelligence technology, chatbots are increasingly being used by governments to enhance their digital interactions with citizens. However, the ways in which chatbots affect citizen e-participation—especially compared to traditional digital channels—remain insufficiently studied. On the basis of Media Richness Theory, this study establishes a continuous multiple mediation model to investigate how the interacti…

  • Exploring the role of chatbots in enhancing citizen E-participation in governance

    Mingxi Zhou, Luning Liu et al.•ARTICLE•Journal of Chinese Governance•2024•Cited by: 7•References: 22

    With rapid advancements in artificial intelligence technology, chatbots are increasingly being used by governments to enhance their digital interactions with citizens. However, the ways in which chatbots affect citizen e-participation—especially compared to traditional digital channels—remain insufficiently studied. On the basis of Media Richness Theory, this study establishes a continuous multiple mediation model to investigate how the interacti…

  • Promotion or inhibition? Exploring the influence of the digital economy on urban-rural integration

    Open Access•Mingxi Zhou, Fuyou Guo et al.•ARTICLE•Sustainable Futures•2024•References: 2

    The digital economy actively disrupts the "urban depression effect" and the "wealth gap" between urban and rural areas, playing a crucial role in advancing urban-rural integration. Based on this, a scientifically constructed performance evaluation indicator system for the digital economy and urban-rural integration was developed. Using the Yellow River Basin as an empirical case study area, the projection pursuit model, simulated annealing algori…

  • Exploring the role of chatbots in enhancing citizen E-participation in governance

    Mingxi Zhou, Luning Liu et al.•ARTICLE•Journal of Chinese Governance•2024•Cited by: 7•References: 22

    With rapid advancements in artificial intelligence technology, chatbots are increasingly being used by governments to enhance their digital interactions with citizens. However, the ways in which chatbots affect citizen e-participation—especially compared to traditional digital channels—remain insufficiently studied. On the basis of Media Richness Theory, this study establishes a continuous multiple mediation model to investigate how the interacti…

  • Building citizen trust to enhance satisfaction in digital public services

    Mingxi Zhou, Meihua Zhou et al.•ARTICLE•Behaviour and Information…•2025

    The use of chatbots in digital public services is becoming increasingly widespread, and therefore, it is necessary to foster citizens’ trust in chatbots to enhance their satisfaction with such services. Although empathy is recognised as a critical component of public service interactions, research regarding empathetic chatbot communication in the public sector remains limited. This study applies the Stimulus-Organism-Response (SOR) framework to e…

  • Challenge or Hindrance? The Effects of Job Demands–Resources Imbalance on Street-Level Bureaucrats’ Turnover Intention

    Open Access•Yufei Chang, Mingxi Zhou et al.•ARTICLE•Public Personnel Management•2026

    Street-level bureaucrats struggle with multiple job demands and limited resources, making their retention a persistent challenge. However, existing research offers only limited insights into how to retain them, as job demands and resources are often conceptualized as static, independent antecedents rather than as part of a dynamic and interactive process shaping turnover intentions. Drawing on the job demands–resources framework and conservation …

  • Exploring the role of citizen-to-citizen (C2C) interactions in enhancing e-participation

    Mingxi Zhou, Meihua Zhou et al.•ARTICLE•Public Management Review•2026

Business (3 works) · Political science (3 works) · China's Socioeconomic Reforms and Governance (2 works) · E-Government and Public Services (2 works) · Public relations (2 works) · AI in Service Interactions (1 works) · Biology (1 works) · Chatbot (1 works) · China (1 works) · Citizen science (1 works)

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