Ripping Off’ Tourists
An Empirical Evaluation of Tourists’ Perceptions and Service Worker (Mis)behavior
Bibliographic Data
| ID | 11235331 |
|---|---|
| Authors | Luke Charles Harris (0000-0002-9919-5762, University of Warwick, corresponding author), Lloyd C Harris |
| Year | 2012 |
| Volume | 39 |
| Issue | 2 |
| Pages | 1070-1093 |
| Publication date | 2012-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2011.12.002 |
| OpenAlex | W2005583044 |
| Language | EN |
| Citations received | 26 |
| References cited | 44 |
Advertising · Business · Computer security · Deception · Empirical research · Exploit · Perception · Political science · Public relations · Service (business · Service design · Service guarantee · Service provider · Service quality · Service Recovery · Tourism · Computer Science · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Law · Psychology · Psychology of Social Influence · Social Psychology · Marketing
Digital Visibility and Planning Capacity as Asymmetric Drivers of Uneven Tourism Development
Why unethical tourism operators persist
Nonlinear nexus between corruption and tourism arrivals
Intrinsic religiosity and counterproductive work behavior
Why Microtraders Harass Visitors
What Makes Them Feel Harassed? A Reflective Account of Indian Tourism
Consumer behaviour in tourism
Diagnosing unperceived values in tourist dissatisfaction across the European route of industrial heritage
Developing calling to reduce turnover intention through mentoring
Tourist persuasion and crime prevention
Working with the carnivalesque at the seaside
Analyzing Price Discrimination in Tourism Through Tripartite Evolutionary Game Theory
Tourist scams
International anime tourists’ experiences
Do we have to know the hen that lays the eggs? How the disclosure timing of robot chef identity affects consumer perceived ethicality
Dirty work or working dirty? Deceiving cruise tourists
Tourism workforce research
Deconstructing tourist scams
Deviance, deviant behaviour and hospitality management
Dual perspective on the role of xenophobia in service sabotage
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Managing Value Co-Creation in the Tourism Industry
Tourism Involvement, Work Engagement and Job Satisfaction Among Frontline Hotel Employees
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Violence, Backpackers, Security and Critical Realism
How tourist power in social media affects tourism market regulation after unethical incidents
Basics of qualitative research
Satisfaction
Estimating Nonresponse Bias in Mail Surveys
Development of a measure of workplace deviance.
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
On value and value co-creation
The Impact of Technology on the Quality-Value-Loyalty Chain
Some practical aspects of qualitative data analysis
Interviewing
Tourist victimisation and the fear of crime on holiday
Visitors as victims crimes against tourists in Hawaii
Summer tourist perceptions of service quality
Self-Serving Bias in Visitors' Perceptions of the Impacts of Tourism
Witnessing Incivility among Employees
| Unique citing works | 26 |
|---|---|
| Citations per year | 2 |
| Citation span | 2013 - 2026 (14) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 26 |