Women, social skill and interactive service work in telephone call centres
Bibliographic Data
| ID | 11489727 |
|---|---|
| Authors | Vicki Belt (0000-0003-0802-6224, University of Newcastle Australia), Ranald Richardson (University of Newcastle Australia), Juliet Webster (Trinity College Dublin) |
| Year | 2002 |
| Volume | 17 |
| Issue | 1 |
| Pages | 20-34 |
| Publication date | 2002-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | New Technology Work and Employment (JOURNAL) |
| Journal identifiers | ISSN: 0268-1072 • E-ISSN: 1468-005X |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1468-005x.00091 |
| OpenAlex | W2135633983 |
| Language | EN |
| Citations received | 52 |
| References cited | 3 |
This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised
Business · Call centre · Political science · Public relations · Sociology · Telecommunications · Telephone call · Emotional Labor in Professions · Engineering · Labor Movements and Unions · Law · Psychology · Work-Family Balance Challenges · Social Work · Marketing
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| Unique citing works | 52 |
|---|---|
| Citations per year | 2,26 |
| Citation span | 2003 - 2025 (23) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 50 |