Staff and Veteran Perspectives on Residential Treatment Programs’ Responses to Covid-19
A Qualitative Study Guided by the WHO’s After Action Review Framework
Bibliographic Data
| ID | 11525191 |
|---|---|
| Authors | Bo Kim (0000-0001-7730-1627, VA Boston Healthcare System, corresponding author), Beth Ann Petrakis (0000-0003-0193-7367, VA New England Healthcare System), Samantha K Sliwinski (VA Boston Healthcare System), D Keith McInnes (0000-0002-9941-5470, Boston University), Allen L Gifford (0000-0001-6442-1128, Boston University), David A Smelson, David Smelson (0000-0001-9161-9818, VA New England Healthcare System) |
| Year | 2022 |
| Volume | 59 |
| Issue | 3 |
| Pages | 600-608 |
| Publication date | 2022-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Community Mental Health Journal (JOURNAL) |
| Journal identifiers | ISSN: 0010-3853 • E-ISSN: 1573-2789 |
| Publisher | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1007/s10597-022-01038-1 |
| PMID | 36318435 |
| OpenAlex | W4307832053 |
| Language | EN |
| Citations received | 1 |
| References cited | 28 |
Healthcare must rapidly and systematically learn from earlier COVID-19 responses to prepare for future crises. This is critical for VA's Mental Health Residential Rehabilitation and Treatment Programs (RRTPs), offering 24/7 care to Veterans for behavioral health and/or homelessness. We adapted the World Health Organization's After Action Review (AAR) to conduct semi-structured small-group discussions with staff from two RRTPs and Veterans who received RRTP care during COVID-19, to examine COVID-19's impact on these programs. Six thematic categories emerged through qualitative analysis (participant-checked and contextualized with additional input from program leadership), representing participants' recommendations including: Keep RRTPs open (especially when alternative programs are inaccessible), convey reasons for COVID-19 precautions and programming changes to Veterans, separate recovery-oriented programming from COVID-19-related information-sharing, ensure Wi-Fi availability for telehealth and communication, provide technology training during orientation, and establish safe procedures for off-site appointments. AAR is easily applicable for organizations to debrief and learn from past experiences
Action (physics · Coronavirus disease 2019 (COVID-19 · Debriefing · Health care · Medical education · Mental health · Political science · Psychiatry · Qualitative research · Sociology · Telehealth · Telemedicine · Thematic analysis · Applied Psychology · COVID-19 and healthcare impacts · COVID-19 and Mental Health · Geriatric Care and Nursing Homes · Medicine · Nursing · Psychology
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| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 1 |