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Relationships Matter – The Impact of Working Alliances in Employment Services

Bibliographic Data

ID12715057
AuthorsRasmus Lind Ravn (0000-0003-3273-161X, Aalborg University, corresponding author), Thomas Bredgaard (0000-0002-2709-2414, Aalborg University)
Year2020
Volume20
Issue3
Pages418-435
Publication date2020-10-22
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Policy and Society (JOURNAL)
Journal identifiersISSN: 1474-7464 • E-ISSN: 1475-3073
PublisherCambridge University Press (CUP) (PUBLISHER)
DOI10.1017/s1474746420000470
OpenAlexW3010491197
LanguageEN
Citations received6
References cited26

A central assumption in social policy research and practice is that a strong working alliance between caseworkers and clients produces the best outcomes. There is, however, limited empirical evidence to support this assumption. This is especially the case within Active Labour Market Policies, where existing research focuses on programme effects rather than relationship effects. In this article, we examine whether strong working alliances produce higher employment and education outcomes for disadvantaged jobseekers. The case is a Danish municipality that invested in reducing the caseloads of caseworkers working with disadvantaged social assistance recipients. The data combine survey data on social assistance recipients with outcome data from national administrative registers. Based on linear regressions, the analysis indicates that strong working alliances are positively related to subsequent employment and education outcomes. We discuss the implications, limitations and generalisability of this finding and the conditions for providing stronger working alliances in employment services

Alliance · Business · Danish · Demographic economics · Disadvantaged · Economic growth · Economics · Labour economics · Political science · Poverty · Public economics · Social policy · Survey data collection · Work (physics · Working poor · Working time · Employment and Welfare Studies · Healthcare innovation and challenges · Social Policy and Reform Studies

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    Open Access•Heidi Moen Gjersøe, Heidi Nicolaisen•Social Policy and Society•2024

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    Open Access•Annie Irvine, Joe Mckenzie et al.•Social Policy and Administration•2024

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Unique citing works6
Citations per year1,2
Citation span2021 - 2026 (6)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 6
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