Negotiating technology-mediated interaction in health care
Bibliographic Data
| ID | 12730179 |
|---|---|
| Authors | Erna Håland (0000-0003-2758-4416, Norwegian University of Science and Technology, corresponding author), Line Melby (0000-0002-4507-0198, SINTEF) |
| Year | 2015 |
| Volume | 13 |
| Issue | 1 |
| Pages | 78-98 |
| Publication date | 2015-01-28 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Theory & Health (JOURNAL) |
| Journal identifiers | ISSN: 1477-8211 • E-ISSN: 1477-822X |
| Publisher | Palgrave Macmillan (PUBLISHER • GB) |
| DOI | 10.1057/sth.2014.18 |
| PMID | 25685073 |
| PMCID | PMC4313354 |
| OpenAlex | W2068234970 |
| Language | EN |
| Citations received | 5 |
| References cited | 27 |
The health-care sector is increasingly faced with different forms of technology that are introduced to mediate interaction, thus fully or partially replacing face-to-face meetings. In this article we address health personnel's experiences with three such technologies, namely: electronic messages, video conferences and net-based discussion forums. Drawing on Goffman's perspectives on interaction and frame, we argue that when technologies are introduced to mediate interaction, new frames for understanding and making sense of situations are created. These new frames imply new ways of organising and making sense of experience, and require work by the participants in the interaction. In this article, based on interviews from two Norwegian research projects, we investigate health personnel's work to make sense of technology-mediated interaction in health care. We discuss this work represented in four categories: how to perform in a competent manner, how to negotiate immediacy, how to enable social cues and how to establish and maintain commitment. Concluding, we argue that the introduction of mediating technologies redefines what is considered up-to-date, 'good' health-care work and challenges health personnel to change (some of) their work practices and moves, as a result, far beyond simple interventions aimed at making work more efficient
Epistemology · Face (sociological concept · Frame (networking · Health care · Immediacy · Internet privacy · Knowledge management · Negotiation · Norwegian · Political science · Public relations · Sociology · Work (physics · Computer Science · Engineering · Focus Groups and Qualitative Methods · Knowledge Management and Sharing · Psychology · Team Dynamics and Performance
Where medical education meets artificial intelligence
Platform encounters
When the visible body is no longer the seer
Health technology identities and self. Patients' appropriation of an assistive device for self-management of chronic illness
Exploring engagement with digital screens for collecting patient feedback in clinical waiting rooms
Political Machines
Encounters
Frame analysis
Interaction Ritual
Telecare Technologies and the Transformation of Healthcare
Doing Interviews
Reassembling the Social
Concealment of Emotion in an Emergency Room
Biotechnology and culture
Interpreting Qualitative Data
The Invisible Technologies of Goffman's Sociology From the Merry-Go-Round to the Internet
Understanding context for quality improvement
Let Me Count the Ways
Mobile Phone Communication
Affordances and the Analysis of Technologically Mediated Interaction
Innovative Health Technologies and the Social
Introducing the electronic patient record (EPR) in a hospital setting
Diagnosis at a distance
The practice of medical technology
Technology and medical practice
| Unique citing works | 5 |
|---|---|
| Citations per year | 0,83 |
| Citation span | 2020 - 2024 (5) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 5 |