Uncompensated emotional labor, racial battle fatigue, and (in)civility in digital spaces

Datos Bibliográficos

ID12911981
AutoresApryl Williams (0000-0003-4896-9366, Susquehanna University, autor de correspondencia), Z Lois Bryant (Susquehanna University), Christopher Carvell (Susquehanna University)
Año2019
Volumen13
Número2
Fecha de publicación2019-01-07
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaSociology Compass (JOURNAL)
Identificadores de la revistaISSN: 1751-9020 • E-ISSN: 1751-9020
EditorialWiley (PUBLISHER • GB)
DOI10.1111/soc4.12658
OpenAlexW2909546283
IdiomaEN
Citas recibidas23
Referencias citadas51

Emotional labor was originally theorized by Arlie Hochschild in the context of domestic labor. Since her early theorization, popular culture and social scientists have adopted the term to refer to emotion work that is exhibited in a manner of financially compensated social settings. Emotional labor refers to the process by which individuals are expected to conform to a set of societal guidelines, ensuring that their emotions conform to that performance. As the use of social media grows, emotional labor plays an increasing role in the lives of people of color—across media platforms. We frame the ever‐present negotiation involved in racialized interactions online as a type of uncompensated emotional labor that results in racial battle fatigue. Next, we position emotional labor as an intrinsic part of the experience for social media users of color because digital media is by default a White, racialized space. Lastly, we argue that current research on civility does not account for the emotional labor of people of color. We offer an original view of uncompensated emotional labor that is inclusive of cross‐platform, racialized emotional labor that can result in racial battle fatigue

Battle · Civility · Context (archaeology · Emotional labor · Negotiation · Political science · Politics · Social media · Social science · Sociology · White (mutation · Digital Economy and Work Transformation · Emotional Labor in Professions · History · Law · Psychology · Social Psychology