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Asking for Help

A Qualitative Study of Barriers to Help Seeking in the Private Sector

Bibliographic Data

ID12987036
AuthorsVicki Lens (0000-0002-4676-5522, Hunter College, corresponding author), M Elaine Nugent (Columbia University), Chris Wimer (Columbia University)
Year2018
Volume9
Issue1
Pages107-130
Publication date2018-01-24
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of the Society for Social Work and Research (JOURNAL)
Journal identifiersISSN: 1948-822X • E-ISSN: 2334-2315
PublisherUniversity of Chicago Press (PUBLISHER • US)
DOI10.1086/696356
OpenAlexW2785457602
LanguageEN
Citations received11
References cited25

Objectives: Help-seeking patterns in people experiencing material hardships are poorly understood. This study examines variations in patterns of help seeking among people experiencing material hardships who do, and do not, seek help from nonprofit organizations. Method: The qualitative research design included 70 in-depth, semistructured interviews with New York City residents experiencing financial hardship. Participants (ages 18–65+) ranged from welfare-reliant individuals to low-wage workers ineligible for basic government aid. Results: Study findings reveal ways in which the cognitive and emotional burdens of living with scarcity and hardship make barriers to help seeking, such as stigma and a lack of knowledge, more formidable. We introduce and describe a new element called survival fatigue: cognitive weariness and psychological exhaustion that makes help seeking more difficult. Conclusions: Findings suggest that nonprofit organizations should increase community outreach activities, reduce application burdens by simplifying application procedures and eligibility requirements, and offer a wider range of assistance to fill the gap between people’s incomes and their basic needs

Basic needs · Business · Cognition · Economic growth · Economics · Government (linguistics · Help-seeking · Mental health · Outreach · Political science · Poverty · Private sector · Psychiatry · Public relations · Qualitative research · Scarcity · Sociology · Stigma (botany · Welfare · Employment and Welfare Studies · Geriatric Care and Nursing Homes · Homelessness and Social Issues · Psychology · Social Psychology

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Unique citing works11
Citations per year1,83
Citation span2020 - 2026 (7)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 11
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