Experiencing Emotions in Video-Mediated Psychological Counselling Versus to Face-to-Face Settings

Bibliographic Data

ID13025352
AuthorsNadine Schaarschmidt (Technische Universität Dresden), Thomas Koehler (0000-0002-9438-5786, Hochschule für Technik und Wirtschaft Dresden – University of Applied Sciences, corresponding author)
Year2021
Volume11
Issue1
Pages20-20
Publication date2021-03-11
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocieties (JOURNAL)
Journal identifiersISSN: 2075-4698 • E-ISSN: 2075-4698
PublisherMDPI AG (PUBLISHER • IT)
DOI10.3390/soc11010020
OpenAlexW3135073393
LanguageEN
Citations received3
References cited14

How does using video technology influence the emotional experience of communication in psychological counselling? In this paper, the experience of emotion—as an essential factor in the communication between counsellor and client—is systematically compared for face-to-face and video formats. It is suggested that the research methodology for studying computer-mediated forms of communication links lab and (virtual) reality in an ideal way. Based on a sample of 27 cases, significant differences and their observed effect sizes are presented. The aim of this study is to investigate the emotional experience in direct and mediated interaction and thus to contribute to the systematic search for evidence as to whether and how the emotional experience in psychological counselling interviews changes during video-mediated transmission. The results suggest, among others, that negative emotions are more intense in the video format and positive emotions are intensified in the face-to-face format

Face (sociological concept · Face-to-face · Face-to-face interaction · Attachment and Relationship Dynamics · Communication · Digital Mental Health Interventions · Impact of Technology on Adolescents · Psychology · Social Psychology