Digitalization of relational space in the service triangle
The case study of retail banking
Bibliographic Data
| ID | 13077154 |
|---|---|
| Authors | Anna Carreri (0000-0002-0426-9571, Hasselt University, corresponding author), Giorgio Gosetti (0000-0002-8830-2585, University of Verona), Nicoletta Masiero |
| Year | 2023 |
| Volume | 8 |
| Pages | 1141879-1141879 |
| Publication date | 2023-03-30 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Frontiers in Sociology (JOURNAL) |
| Journal identifiers | ISSN: 2297-7775 • E-ISSN: 2297-7775 |
| Publisher | Frontiers Media (PUBLISHER • CH) |
| DOI | 10.3389/fsoc.2023.1141879 |
| PMID | 37066067 |
| OpenAlex | W4361199652 |
| Language | EN |
| Citations received | 1 |
| References cited | 59 |
Technology contributes to engendering complex identity constructions to maintain, protect, and revise professional identity
Business · Conceptualization · Data collection · Focus group · Political science · Public relations · Retail banking · Sociology · Computer Science · Digital Economy and Work Transformation · Emotional Labor in Professions · Employment and Welfare Studies · Marketing
Shaping technology/building society
Strategic opportunities (and challenges) of algorithmic decision-making
Robots and Jobs
Introduction—Platforms and Infrastructures in the Digital Age
What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector
The Rise of the 'Just-in-Time Workforce'
Identities and Identity Work in Organizations
The future of employment
In the age of the smart machine
The Black Box Society
Lavoro e digitalizzazione
Justifying the bored self
The strange case of ‘Ugo Fantozzi robot’
Organizations and their consumers
Interpretations of CEO public apologies for the banking crisis
Do Artifacts Have Politics
Working and organizing in the age of the learning algorithm
The Managed Heart
Ambient Intelligence and Persuasive Technology
The managerialization of banking
Enterprise contested
The Oxford Handbook of Management
Organizing Relationships
Trajectories of Neoliberal Transformation
Critical Questions for Big Data
Robots and Organization Studies
Toward an Ethics of Algorithms
Algorithms, Governance, and Governmentality
How the machine 'thinks
Algorithms and their others
A Sociology of Quantification
Why Are There Still So Many Jobs? The History and Future of Workplace Automation
Thematic Analysis
Discourses of Professionalism in Front-Line Service Work
Work in and beyond the Second Machine Age
The customer in the sociology of work
Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
Unpacking the Service Triangle
Workers, Managers, and Customers
Who's the Boss
The Mystery Customer
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 1 |