Assessing the Multidimensional and Hierarchical Structure of Servqual
Bibliographic Data
| ID | 13662426 |
|---|---|
| Authors | Jun Ma (0000-0003-3412-7766, corresponding author) |
| Year | 2007 |
| Volume | 101 |
| Issue | 6 |
| Pages | 378-378 |
| Publication date | 2007-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Psychological Reports (JOURNAL) |
| Journal identifiers | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.2466/pr0.101.6.378-391 |
| OpenAlex | W4245299110 |
| Language | EN |
| References cited | 24 |
Business · Service (business · SERVQUAL · Applied Psychology · Cognitive and psychological constructs research · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Psychology
Servperf versus Servqual
Teacher's Corner
Some New Thoughts on Conceptualizing Perceived Service Quality
Measuring Service Quality
A Conceptual Model of Service Quality and Its Implications for Future Research
A new look at the statistical model identification
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Single Sample Cross-Validation Indices for Covariance Structures
Structural Model Evaluation and Modification
On the complex nature of patient evaluations of general practice service
Significance tests and goodness of fit in the analysis of covariance structures
Comparative fit indexes in structural models
| Citation velocity | historical |
|---|---|
| Highly cited | No |