Patient Satisfaction with Rural Medical Services
A Cross-Sectional Survey in 11 Western Provinces in China
Bibliographic Data
| ID | 15465759 |
|---|---|
| Authors | Jinlin Liu (0000-0002-7655-8532, Pacific Research Institute, corresponding author), Ying Mao (0000-0002-8271-2524, Xi'an Jiaotong University, corresponding author) |
| Year | 2019 |
| Volume | 16 |
| Issue | 20 |
| Pages | 3968-3968 |
| Publication date | 2019-10-17 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph16203968 |
| PMID | 31627474 |
| OpenAlex | W2980592127 |
| Language | EN |
| Citations received | 6 |
| References cited | 42 |
Rural medical services play an important role in protecting and promoting the health of the rural population; however, patient satisfaction with rural medical services has been understudied in China. A better understanding of the actual situation and the determinants involved will provide evidence for health-related policy makers and hospital managers to further improve rural medical services. A total of 9811 patients (5208 outpatients and 4603 inpatients) were included in this study from a cross-sectional survey conducted in rural hospitals from 11 western provinces in China. Three in five patients (including outpatients and inpatients) were satisfied with rural medical services. The mean overall satisfaction scores were 3.61 ± 0.857 and 3.80 ± 0.829 (out of a maximum of 5) for rural outpatients and inpatients, respectively. The most satisfying domains for outpatients and inpatients were medical service attitude and illness explanation, and waiting time and medical expenses were the domains that outpatients and inpatients were least satisfied with. Satisfaction with medical technology (OR: 1.73; 95% CI: 1.57-1.92) and satisfaction with trust in physicians (OR: 2.05; 95% CI: 1.85-2.28) were identified as the strongest predictors of outpatients' and inpatients' overall satisfaction with rural medical services, respectively. This study might shed light on rural medical services management in China
China · Cross-sectional study · Environmental health · Family medicine · Geography · Patient satisfaction · Socioeconomics · Sociology · Survey data collection · Customer Service Quality and Loyalty · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare
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| Unique citing works | 6 |
|---|---|
| Citations per year | 1,2 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |