Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals
Bibliographic Data
| ID | 15472272 |
|---|---|
| Authors | Abigail Affiong Mkperedem (0000-0001-8855-1250, Landmark University, corresponding author), Peter Ogunlade (Landmark University), Chisaa Igbolekwu (0000-0003-4647-7974, Landmark University), Ogadimma Arisukwu (0000-0002-7218-1221, Landmark University), Stephen Olugbemiga Owa (0000-0002-7400-7307, Landmark University), Stephen Owa (Landmark University), Abiodun Afolabi (0000-0002-7970-4400, Landmark University), Stephen Otu Etta-Oyong (0000-0001-6694-1338, Landmark University) |
| Year | 2023 |
| Volume | 20 |
| Issue | 2 |
| Pages | 1218-1218 |
| Publication date | 2023-01-10 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph20021218 |
| PMID | 36673973 |
| OpenAlex | W4315649467 |
| Language | EN |
| Citations received | 1 |
| References cited | 15 |
The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)-Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receiving outpatient care in Lagos hospitals. Mixed methods were used, i.e., distributing questionnaires and in-depth interviews with participants. Quantitative data were analysed using Statistical Product and Service Solutions (SPSS) version 20, and approaches that involved frequency statistics, factor analysis, contingency chi-square and correlation analysis were applied. The results indicate that the variables "humane" and "empathetic" have a direct impact on enrolees' perception and an indirect impact on motivation to adhere to medical advice among enrolees. This research has practical implications, especially in light of new initiatives of NHIS collaboration with HMO to deliver quality healthcare services to enrolees
Environmental health · Family medicine · Health care · National health insurance · Perception · Quality (philosophy · Customer Service Quality and Loyalty · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology
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| Unique citing works | 1 |
|---|---|
| Citations per year | 0,33 |
| Citation span | 2023 - 2023 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |