PeerOnCall
Evaluating Implementation of App-Based Peer Support in Canadian Public Safety Organizations
Bibliographic Data
| ID | 15476993 |
|---|---|
| Authors | Sandra Moll (0000-0002-1937-0103, McMaster University, corresponding author), Rosemary Ricciardelli (0000-0002-0905-8968, Memorial University of Newfoundland), R Nicholas Carleton (0000-0002-6083-8935, University of Regina), Joy C Macdermid (0000-0001-9311-7379, Western University), Stephen Czarnuch (0000-0002-9192-4107, Memorial University of Newfoundland), Renée S MacPhee (0000-0001-8791-6270, Wilfrid Laurier University) |
| Year | 2025 |
| Volume | 22 |
| Issue | 8 |
| Pages | 1269-1269 |
| Publication date | 2025-08-13 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph22081269 |
| PMID | 40869854 |
| OpenAlex | W4413159762 |
| Language | EN |
| References cited | 9 |
Public safety personnel (PSP), including correctional workers, firefighters, paramedics, police, and public safety communicators, are at increased risk for posttraumatic stress injury, yet face barriers in receiving timely support. Mobile health (mHealth) applications (apps) offer promising avenues for confidential, on-demand access to relevant information and support. The purpose of this study was to assess implementation of PeerOnCall , a new mHealth platform designed by and for PSP (the platform includes two parallel apps: one for frontline workers and one for peer support providers). A multi-site mixed methods implementation trial was conducted over 3-6 months in 42 public safety organizations across Canada. App usage trends were tracked through software analytics, and facilitators and barriers to app use were explored via interviews with organizational champions. Over 11,300 employees across 42 organizations were invited to use the PeerOnCall app over the trial period, with approximately 1759 PSP (15% of total) downloading the app. Variation within and across sectors was evident in app downloads and feature use. Approaches to communication (mode, timing, and messenger), and organizational culture related to mental health and help outreach affected uptake levels. PeerOnCall is a promising tool to facilitate access to peer support; however, culturally relevant strategies are needed to overcome barriers and integrate this tool into workplace practices
Analytics · Business · Computer security · Confidentiality · Internet privacy · Mental health · mHealth · Mobile apps · Outreach · Peer support · Psychological intervention · Social support · Upload · World Wide Web · Computer Science · Health Policy Implementation Science · Medicine · Mental Health and Patient Involvement · Nursing · Psychology · Telemedicine and Telehealth Implementation
The updated Consolidated Framework for Implementation Research based on user feedback
Beyond Adoption
A review of technology acceptance and adoption models and theories
Mental Disorder Symptoms among Public Safety Personnel in Canada
A refined compilation of implementation strategies
Fostering implementation of health services research findings into practice
Planning for Implementation Success Using RE-AIM and CFIR Frameworks
Assessing the Relative Impact of Diverse Stressors among Public Safety Personnel
Effectiveness-implementation Hybrid Designs
| Citation velocity | historical |
|---|---|
| Highly cited | No |