Perception and Attitude toward Teleconsultations among Different Healthcare Professionals in the Era of the Covid-19 Pandemic

Bibliographic Data

ID15501711
AuthorsUrszula Grata-Borkowska (0000-0003-3783-0481, Wroclaw Medical University), Mateusz Sobieski (0000-0002-1371-1659, Wroclaw Medical University), Jarosław Drobnik (0000-0001-5472-1485, Wroclaw Medical University), Ewa Fabich (Jan Mikulicz-Radecki University Teaching Hospital, 50-556 Wroclaw, Poland), Maria Magdalena Bujnowska–Fedak (0000-0002-4624-5025, Wroclaw Medical University, corresponding author)
Year2022
Volume19
Issue18
Pages11532-11532
Publication date2022-09-13
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Environmental Research and Public Health (JOURNAL)
Journal identifiersISSN: 1661-7827 • E-ISSN: 1660-4601
PublisherMultidisciplinary Digital Publishing Institute (PUBLISHER • CH)
DOI10.3390/ijerph191811532
PMID36141806
OpenAlexW4296003081
LanguageEN
Citations received4
References cited50

Teleconsultation has become one of the most important and sometimes the only possible forms of communication between healthcare professionals (HCPs) and their patients during the COVID-19 pandemic. The perceptions and attitudes of HCPs to teleconsultations may affect the quality of the therapeutic process provided using them. Therefore, this study aimed to understand the attitudes to and perceptions of medical teleconsultation among various HCPs during the COVID-19 pandemic. We analyzed data from a dedicated questionnaire on preferences, attitudes, and opinions about teleconsultation, which was filled by 780 Polish HCPs. Most of the HCPs were doctors and nurses (69% and 19%, respectively); most of the doctors were family physicians (50.1%). During the pandemic, teleconsultation and face-to-face contact were reported as the preferred methods of providing medical services with similar frequency. Doctors and nurses displayed the most positive attitude toward teleconsultation while the paramedics and physiotherapists took the least positive view of it. The most frequently indicated ratio of the optimal number of teleconsultations to in-person visits in primary health facilities care was 20%:80%. Most HCPs appreciate the value of teleconsultation, and more than half of them are willing to continue this form of communication with the patient when necessary or desirable

Affect (linguistics · Coronavirus disease 2019 (COVID-19 · Disease · Family medicine · Health care · Health professionals · Pandemic · Pathology · Perception · Positive attitude · COVID-19 and healthcare impacts · Medicine · Nursing · Patient-Provider Communication in Healthcare · Psychology · Social Psychology · Telemedicine and Telehealth Implementation