Alcances y limitaciones de la teleconsulta en pandemia de covid-19

Relatos de profesionales de la salud del primer nivel de atención de la Ciudad Autónoma de Buenos Aires

Bibliographic Data

ID15530866
AuthorsMaría de las Nieves Ganiele (0000-0002-5160-4459, Hospital Italiano de Buenos Aires, corresponding author), Mariela Weisbrot (0000-0002-0250-9105, Hospital Italiano de Buenos Aires), Mariela Alejandra Weisbrot, Andrea Melissa Sian (0009-0001-9948-5196, Universidad Hospital Italiano), Julieta Milagros Carosella Reboredo (Hospital Italiano de Buenos Aires), María Victoria Weisbrot (Universidad Hospital Italiano), María Florencia Grande Ratti (0000-0001-8622-8230, Consejo Nacional de Investigaciones Científicas y Técnicas)
Year2024
Volume20
Pagese4579-e4579
Publication date2024-02-16
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSalud Colectiva (JOURNAL)
Journal identifiersISSN: 1669-2381 • E-ISSN: 1851-8265
PublisherInstituto de Salud Colectiva, Universidad Nacional de Lanús (PUBLISHER • AR)
DOI10.18294/sc.2024.4579
PMID38381119
OpenAlexW4391879024
LanguageES
References cited36

The aim was to explore the scope and limitations of teleconsultation during the pandemic from the perspective of primary care physicians at the Hospital Italiano de Buenos Aires, a private institution located in the Autonomous City of Buenos Aires. A qualitative study was conducted with ten individual semi-structured interviews between January and April 2022. The three major emerging topics were the transition to virtuality, accessibility, and the new care model. Obstacles were related to the massive, forced, and unplanned implementation of teleconsultations. The main benefits included providing care during isolation-distancing and addressing epidemiological doubts. Changes were highlighted in care strategies, consultation frameworks, exchange among colleagues, referral criteria, requests for complementary studies, and in the profiles of those seeking consultations. A misuse of the system by individuals and a trivialization of the consultation moment emerged. The rise of communication and information technologies undoubtedly allowed the continuity of healthcare processes, but it does not replace in-person care, and normative guidelines are needed for its continuity

2019-20 coronavirus outbreak · Art · Coronavirus disease 2019 (COVID-19 · Humanities · Outbreak · Political science · Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2 · Communication and COVID-19 Impact · Healthcare during COVID-19 Pandemic · Medicine · Telemedicine and Telehealth Implementation · Virology