Can chatbots represent? Examining the potential for symbolic representation in automated service agents
Bibliographic Data
| ID | 16775658 |
|---|---|
| Authors | Brian Stelbotsky (0000-0003-1340-1332, Boise State University, corresponding author), Sanghee Park (0000-0003-0527-728X, Indiana University Indianapolis) |
| Year | 2026 |
| Volume | 28 |
| Issue | 2 |
| Pages | 477-497 |
| Publication date | 2026-02-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2024.2443064 |
| OpenAlex | W4405422909 |
| Language | EN |
| Citations received | 5 |
| References cited | 73 |
Bureaucracy · Business · Economics · Human services · Microeconomics · Perception · Political science · Politics · Preference · Public relations · Public service · The Symbolic · AI in Service Interactions · Computer Science · Digital Economy and Work Transformation · Ethics and Social Impacts of AI · Psychology · Social Psychology · Marketing
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| Unique citing works | 5 |
|---|---|
| Citations per year | 5 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |