Examining the influence of expectation disconfirmation on AI agent switching intention in mental health
Bibliographic Data
| ID | 17545166 |
|---|---|
| Authors | Shuai Zhang (0000-0002-5059-6688, Shanghai University), Yunyun Gao (0009-0008-8581-4340, Sun Yat-sen University), Yuxing Qian (0000-0002-3803-2505, Nanjing University), Yunmei Liu (0000-0002-8921-0826, Shanghai University, corresponding author) |
| Year | 2026 |
| Pages | 1-21 |
| Publication date | 2026-04-07 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Asian Journal of Communication (JOURNAL) |
| Journal identifiers | ISSN: 0129-2986 • E-ISSN: 1742-0911 |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/01292986.2026.2654455 |
| OpenAlex | W7151766849 |
| Language | EN |
| References cited | 56 |
Mental health · Mental model · Structural equation modeling · Explainable Artificial Intelligence (XAI · Human-Automation Interaction and Safety · Social Robot Interaction and HRI
Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot
Human vs. AI
Sample size determination and power analysis using the G*Power software
Understanding Information Systems Continuance
The theory of planned behavior
Common method biases in behavioral research
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Understanding online review behaviors of patients in online health communities
Anthropomorphic response
From approach to avoidance
I, Chatbot
Mental models and expectation violations in conversational AI interactions
When a Chatbot Disappoints You
Understanding the Influence Discrepancy Between Human and Artificial Agent in Advice Interactions
Understanding medical consumers’ intentions to switch from cash payment to medical mobile payment
Too human and not human enough
Emotional Support from AI Chatbots
Rise of Machine Agency
Expectations, performance, and citizen satisfaction with urban services
An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction
Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework
Managing Citizens' Expectations of Public Service Performance
The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services
The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety
| Citation velocity | historical |
|---|---|
| Highly cited | No |