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The Effect of Tourism Services on Travelers' Quality of Life

Bibliographic Data

ID19600752
AuthorsJanet D Neal (Winston-Salem State University in Winston-Salem, NC), Muzaffer Uysal (0000-0003-1970-932X, University of South Carolina), M Joseph Sirgy (0000-0002-6379-0199, Virginia Tech)
Year2007
Volume46
Issue2
Pages154-163
Publication date2007-10-29
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueTravel Research Bulletin (JOURNAL)
Journal identifiersISSN: 0147-2399 • E-ISSN: 1552-6763
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/0047287507303977
OpenAlexW2134891215
LanguageEN
Citations received99
References cited24

The objective of this study was to develop a model explaining the effect of tourism services on the quality of life (QOL) of travelers. The model posits that overall life satisfaction is determined by satisfaction within the major life domains, including leisure life. Satisfaction experienced with life events within the leisure domain “spills over” upward vertically to the most superordinate domain (life in general), thus influencing life satisfaction. Satisfaction with aspects of services plays a significant role in determining overall satisfaction with travel/tourism services, which in turn plays an important role in satisfaction in the leisure domain. Furthermore, the model posits that these relationships are moderated by length of stay. A survey of travelers confirmed this model

Business · Geography · Leisure satisfaction · Life satisfaction · Superordinate goals · Tourism · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Psychology · Recreation, Leisure, Wilderness Management · Social Psychology · Marketing

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Unique citing works99
Citations per year5,82
Citation span2009 - 2026 (18)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 95
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