Strategies for strengthening UX competencies and cultivating corporate UX in a large organisation developing robots
Bibliographic Data
| ID | 21452671 |
|---|---|
| Authors | Sara Nielsen (0000-0001-5218-6503, Aalborg University, corresponding author), Rodrigo Ordoñez (0000-0003-2788-3045, Aalborg University), Mikael B Skov (0000-0003-4488-5683, Aalborg University), Elizabeth Jochum (0000-0003-2570-1906, Aalborg University) |
| Year | 2024 |
| Volume | 43 |
| Issue | 9 |
| Pages | 1769-1797 |
| Publication date | 2024-07-03 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Behaviour and Information Technology (JOURNAL) |
| Journal identifiers | ISSN: 0144-929X • E-ISSN: 1362-3001 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0144929x.2023.2227284 |
| OpenAlex | W4382396203 |
| Language | EN |
| Citations received | 1 |
| References cited | 74 |
Integrating UX into industry practices is a well-researched topic particularly for software companies. However, little is known about how UX integration and adoption ‘works’ within the robotics industry. This study identifies behaviours impeding UX adoption at the individual, team, and organisational level within a company developing robots. We carried out a one-year long Action Research study in a large, international company during design and development of a service robot. Based on a UX maturity assessment, we carried out six interventions, where the researcher and practitioners worked deliberately with UX competence-development and the company's UX culture. Together we identified six barriers: achieving appropriate confidence levels, trust in UX, commitment and support structures, trade-offs in UX, handover practices, and UX management. To address these barriers, we developed and tested 21 strategies to help foster good UX practices and promote a ‘UX-friendly’ culture that empowers non-UX professionals to drive user-involved initiatives themselves
Business · Engineering management · Human–computer interaction · Knowledge management · Process management · Robot · AI in Service Interactions · Artificial Intelligence · Computer Science · Engineering · Robotics and Automated Systems · Social Robot Interaction and HRI
Applied Thematic Analysis
Socially intelligent robots
Practicing participatory action research.
Content analysis and thematic analysis
Interrater reliability
Social Robot Co-Design Canvases
The dual imperatives of action research
Thematic Analysis
Robots beyond Science Fiction
Robots in the Wild
Integrating roboticist values into a Value Sensitive Design framework for humanoid robots
The Robot Makers
Evaluating Human-Robot Interaction
Great Expectations? Relation of Previous Experiences With Social Robots in Real Life or in the Media and Expectancies Based on Qualitative and Quantitative Assessment
Robots in Society, Society in Robots
Member Checking
Intercoder Reliability in Qualitative Research
Thematic Analysis
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 1 |