When Experts Offer Conflicting Information
A Study of Perceived Ambiguity, Information Insufficiency, Trustworthiness and Risk Information Behaviors
Bibliographic Data
| ID | 21616896 |
|---|---|
| Authors | Jisoo Ahn (0000-0002-6226-674X, Dong-Eui University, corresponding author), Lee Ann Kahlor (0000-0003-3372-9589, The University of Texas at Austin) |
| Year | 2023 |
| Volume | 38 |
| Issue | 14 |
| Pages | 3276-3286 |
| Publication date | 2023-12-06 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Health Communication (JOURNAL) |
| Journal identifiers | ISSN: 1041-0236 • E-ISSN: 1532-7027 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/10410236.2022.2146033 |
| PMID | 36404712 |
| OpenAlex | W4309518554 |
| Language | EN |
| Citations received | 11 |
| References cited | 52 |
This study conducted an experiment to examine the impact of informational conflicts about COVID-19 transmission routes on cognitive and behavioral factors. We were guided by the risk information seeking and processing model and focused on relationships among perceived ambiguity, information insufficiency, trustworthiness, and seeking/avoidance across several conditions. Data from 304 participants indicated a higher level of perceived ambiguity in the conflicting information condition compared to the one-sided information condition. The serial mediations suggest conflicting information enhanced perceived ambiguity, which was negatively related with trustworthiness of experts, information seeking, and adherence intentions. These findings shed light on how conflicting information negatively affects the decision-making process and provide insight about what to consider when presenting dynamic information to the public
Ambiguity · Cognition · Cognitive psychology · Information processing · Information retrieval · Information seeking · Information transmission · Perception · Risk perception · Trustworthiness · Computer Science · Misinformation and Its Impacts · Psychology · Public Relations and Crisis Communication · Risk Perception and Management · Social Psychology
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Avoiding Health Information
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Online health information seeking
Conflicting health information
Measuring Differentials in Communication Research
Information needs and risk perception as predictors of risk information seeking
Information Seeking and Processing in the Context of Vaccine Scandals
Motivated Processing
The role of information avoidance in managing uncertainty from conflicting recommendations about electronic cigarettes
Design approaches to experimental mediation
The moderator–mediator variable distinction in social psychological research
What, Me Worry? The Role of Affect in Information Seeking and Avoidance
Increasing Information Seeking About Antibiotic Risks
Effects of Covid-19 Misinformation on Information Seeking, Avoidance, and Processing
Establishing a causal chain
| Unique citing works | 11 |
|---|---|
| Citations per year | 3,67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 10 |