Who has your back? Countering dark patterns in online shopping using interpersonal and AI-delivered support
Bibliographic Data
| ID | 21642198 |
|---|---|
| Authors | Chia-Hsin Lee (0009-0004-4858-4102, Indiana University Indianapolis), Hsuen-Chi Chiu (0009-0005-2446-8630, Purdue University West Lafayette), Tzu-Ching Lai, Tzu Ching Lai (Radboud University Nijmegen), Chien Wen Yuan (0000-0003-0807-2714, National Taiwan University, corresponding author) |
| Year | 2026 |
| Volume | 208 |
| Pages | 103697 |
| Publication date | 2026-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Human-Computer Studies (JOURNAL) |
| Journal identifiers | ISSN: 1071-5819 • E-ISSN: 1095-9300 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ijhcs.2025.103697 |
| OpenAlex | W4416448613 |
| Language | EN |
| References cited | 71 |
Appeal · Appeal to emotion · Interpersonal communication · Psychological intervention · AI in Service Interactions · Technology Adoption and User Behaviour · Virtual Reality Applications and Impacts
How social presence influences impulse buying behavior in live streaming commerce? The role of S-O-R theory
The state of online impulse-buying research
Social support interventions
The Relative Importance of Perceived Ease of Use in Is Adoption
The Existential Function of Close Relationships
User Experiences of Social Support From Companion Chatbots in Everyday Contexts
What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences
Being There
G*Power 3
In AI We Trust
Conversation-based hybrid UI for the repertory grid technique
Does SMS advertising still have relevance to increase consumer purchase intention? A hybrid PLS-SEM-neural network modelling approach
Social influence tactics in e-commerce onboarding
Understanding AI Advertising From the Consumer Perspective
Development and validation of brief measures of positive and negative affect
Cognitive processing of persuasive message cues
Heart Versus Mind
Dark patterns, dimmed brands
System design effects on online impulse buying
The influence of online ratings and reviews on hotel booking consideration
Impact of dark patterns on consumers’ perceived fairness and attitude
Coping with guilt and shame in the impulse buying context
Dark patterns in online shopping
The Buying Impulse
Measuring Emotions in the Consumption Experience
| Citation velocity | historical |
|---|---|
| Highly cited | No |