The Impact of Medical Interpreter Services on the Quality of Health Care
A Systematic Review
Bibliographic Data
| ID | 23352002 |
|---|---|
| Authors | Glenn Flores (0000-0001-8117-945X, Medical College of Wisconsin) |
| Year | 2005 |
| Volume | 62 |
| Issue | 3 |
| Pages | 255-299 |
| Publication date | 2005-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Medical Care Research and Review (JOURNAL) |
| Journal identifiers | ISSN: 1077-5587 • E-ISSN: 1552-6801 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/1077558705275416 |
| PMID | 15894705 |
| Language | EN |
| Citations received | 199 |
| References cited | 38 |
Twenty-one million Americans are limited in English proficiency (LEP), but little is known about the effect of medical interpreter services on health care quality. Asystematic literature review was conducted on the impact of interpreter services on quality of care. Five database searches yielded 2,640 citations and a final database of 36 articles, after applying exclusion criteria. Multiple studies document that quality of care is compromised when LEP patients need but do not get interpreters. LEP patients' quality of care is inferior, and more interpreter errors occur with untrained ad hoc interpreters. Inadequate interpreter services can have serious consequences for patients with mental disorders. Trained professional interpreters and bilingual health care providers positively affect LEP patients' satisfaction, quality of care, and outcomes. Evidence suggests that optimal communication, patient satisfaction, and outcomes and the fewest interpreter errors occur when LEP patients have access to trained professional interpreters or bilingual providers.
Interpreters as Epistemic Brokers in Cross-Cultural Primary Care Consultations in Ireland
Beyond literacy and numeracy in patient provider communication
Language and Immigrant Status Effects on Disparities in Hispanic Children’s Health Status and Access to Health Care
Migration and health in an increasingly diverse Europe
Working with interpreters in health care
Migrant women’s experiences of pregnancy, childbirth and maternity care in European countries
Impact of Language Barriers on Quality of Care and Patient Safety for Official Language Minority Francophones in Canada
Impacts of English language proficiency on healthcare access, use, and outcomes among immigrants
Challenges and facilitators for health professionals providing primary healthcare for refugees and asylum seekers in high-income countries
A Systematic Review of the Impact of Patient–Physician Non-English Language Concordance on Quality of Care and Outcomes
Language Barriers to Health Care in the United States
Errors of Medical Interpretation and Their Potential Clinical Consequences
Challenging future, challenging past
Do Professional Interpreters Improve Clinical Care for Patients with Limited English Proficiency? A Systematic Review of the Literature
From crisis to care at a refugee community health centre
Decision Support Preferences Among Hispanic and Non-Hispanic White Older Adults With Chronic Musculoskeletal Pain
Newly Arrived Migrant Women’s Experience of Maternity Health Information
Factors Associated with Access of Marital Migrants and Migrant Workers to Healthcare in Taiwan
What is needed in culturally competent healthcare systems? A qualitative exploration of culturally diverse patients and professional interpreters in an Australian healthcare setting
Health Care Experiences and Perceived Barriers to Health Care Access
Managing Mental Health Problems Among Immigrant Women Attending Primary Health Care Services
Access to Healthcare for Migrant Patients in Europe
An updated scoping review of migrant health research in Ireland
Survivors of Domestic Violence
Perspectives of Nurses on Patients With Limited English Proficiency and Their Call Light Use
Access to Healthcare Interpreter Services
Living with the Memories—Parents’ Experiences of Their Newborn Child Undergoing Heart Surgery Abroad
Providers’ Perceptions of Medical Interpreter Services and Limited English Proficiency (LEP) Patients
Access to Mental Health Treatment Services in Asian Languages
Care-seeking strategies of migrants during the transition from a specific primary healthcare facility for uncovered individuals to common ambulatory general practice
Assessing the Acceptability and Usability of an Internet-Based Intelligent Health Assistant Developed for Use among Turkish Migrants
Challenges in Caring for Linguistic Minorities in the Pediatric Population
Bridging the Language Gap in Healthcare
Assessment of Long-Term Knowledge Retention in Children with Type 1 Diabetes and Their Families
The United States is a Diverse Place, and Learning about Different Ethnic Cultures and Ideas Definitely Help[s] Us as Providers to Deliver Better Care”
Assessing the reliability and validity of attitudes and confidence scales for the care of women and girls affected by female genital mutilation/cutting
Immigrant women living with HIV in Spain
Uncovering multi-level mental healthcare barriers for migrants
Posttraumatic Stress Disorder and Related Disorders among Female Yazidi Refugees following Islamic State of Iraq and Syria Attacks—A Case Series and Mini-Review
A Survey of North Carolina Safety‐Net Dental Clinics' Methods for Communicating with Patients of Limited English Proficiency (LEP)
Protocol for an observational prospective study on the use and impact of over-the-phone interpretation in 911 calls with language discordance
Medical Interpreting Services for Refugees in Canada
Rates and Predictors of Professional Interpreting Provision for Patients With Limited English Proficiency in the Emergency Department and Inpatient Ward
Interpreter mediation in statutory mental health assessments
Challenges in English-Arabic Translation of Medical Documents
Healthcare Interpreting in Emergency Departments
Mobiliser par le consentement
Economic self-sufficiency (ESS) as a barrier to health self-sufficiency (HSS) for Burmese refugees in the United States
Enhancing primary care for older adults
Managing complexities of inflammatory rheumatic diseases as a migrant—a qualitative exploration of health literacy experiences
Quality and equity
La médiation transculturelle
Non-professional Medical Interpreting as a Contextualized Practice
MyLingual MD
On interpreters
Impacts of an interpretation fee on immigrants’ access to healthcare
Learning to collaborate with medical interpreters in health professions education
A discourse analysis of General Medical Council (GMC) guidelines for the inclusion of cultural diversity issues in medical education and practice
Companions in immigrant oncology visits
Navigating healthcare systems before and after resettlement
It's the First Barrier” – Lack of Common Language a Major Obstacle When Accessing/Providing Healthcare Services Across Europe
Policy Makers', NGO, and Healthcare Workers' Accounts of Migrants' and Refugees' Healthcare Access Across Europe—Human Rights and Citizenship Based Claims
A training program to increase collaboration between interpreter and therapists in psychotherapy with resettled refugees
The Use of Interpreters in Medical Education
Medical communication in L1 and L2 contexts
Lessons Learned From the Application of Mixed Methods to an International Study of Prehospital Language Barriers
Health Care Access Among Latinos
Incorporating Spanish Language Instruction Into Health Sciences Programs in a Hispanic-Serving Institution
Moving beyond the ‘language problem’
Interpreters in Intercultural Health Care Settings
Culturally Congruent And Linguistically Correct Translations Of Proms As A Basis For Communication In Healthcare
Disparities in osteoarthritis diagnosis and symptoms between English- and Spanish-speaking Latinas over 40 years of age in the United States
Healthcare professional and interpreter perspectives on working with and caring for non-English speaking families in a tertiary paediatric healthcare setting
Disparities in cervical cancer screening among Arabic-speaking women refugees
Informal interpreting in general practice
Delicate dances
Attitudes, Knowledge, and Health-Seeking Behaviors of Five Immigrant Minority Communities in the Prevention and Screening of Cancer
Assessing the Impact of Language Access Regulations on the Provision of Pharmacy Services
Ethnic Disparities in Self-Reported Oral Health Status and Access to Care among Older Adults in NYC
Access to Multilingual Medication Instructions at New York City Pharmacies
Barriers and Facilitators to HIV Service Access among Hispanic/Latino Gay, Bisexual, and Other Men Who Have Sex with Men in Metropolitan Atlanta—a Qualitative Analysis
Interpreting for California’s Insured Deaf or Hard of Hearing Population
Priorities, concerns and unmet needs among H aitians in B oston after the 2010 earthquake
The role of advocacy and interpretation services in the delivery of quality healthcare to diverse minority communities in London, United Kingdom
English language proficiency and hospital admissions via the emergency department by aged care residents in Australia
A survey-based study of healthcare interpreter attitudes toward theory and research, and their role in professional practice
Translation policy in health care settings in Ontario
An Implementation Science Approach Improves Language Access in the Emergency Department
Can I Ask That?”
System-Level Factors Affecting Clinicians’ Perceptions and Use of Interpreter Services in California Public Hospitals
Enhancing Medical Students’ Interpreter Skills and Resource Knowledge
Health Services Utilization by Low-Income Limited English Proficient Adults
Development and Validation of the Medical Social Self-efficacy Scale for Use in Culturally Diverse Communities
Language Assistance for the Care of Limited English Proficiency (LEP) Patients in the Emergency Department
The Effect of Language on the Discharge Process in a Pediatric Emergency Department
Language Barriers in Mental Health Care
Challenges in Language Services
Telemedicine Use in Refugee Primary Care
Comparison of Throughput Times for Limited English Proficiency Patient Visits in the Emergency Department Between Different Interpreter Modalities
Accommodating Limited English Proficient Spanish Speakers in Rural Hospitals
Culture and the patient-physician relationship
The Quality of Care
Errors in Medical Interpretation and Their Potential Clinical Consequences in Pediatric Encounters
Interventions to Improve Uptake of Breast Screening in Inner City Cardiff General Practices with Ethnic Minority Lists
Health behavior of elderly Hispanic women
Language of interview
The Effects of Ethnicity and Language on Medical Outcomes of Patients with Hypertension or Diabetes
Eliminating Language Barriers for Non-English-Speaking Patients
Interpreter Use and Satisfaction With Interpersonal Aspects of Care for Spanish-Speaking Patients
Comparing the Use of Physician Time and Health Care Resources Among Patients Speaking English, Spanish, and Russian
Language Concordance as a Determinant of Patient Compliance and Emergency Room Use in Patients with Asthma
The paradoxical use of interpreting in psychiatry
When nurses double as interpreters
| Unique citing works | 199 |
|---|---|
| Citations per year | 9,48 |
| Citation span | 2005 - 2026 (22) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 198 |