Professionalism 'from below
Mobilization potential in Indian call centres
Dados Bibliográficos
| ID | 2373556 |
|---|---|
| Autores | Brandon Vaidyanathan (0000-0002-5748-6051, University of Notre Dame, autor correspondente) |
| Ano | 2012 |
| Volume | 26 |
| Fascículo | 2 |
| Páginas | 211-227 |
| Data de publicação | 2012-04-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Work Employment and Society (JOURNAL) |
| Identificadores do periódico | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Editora | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017011432910 |
| OpenAlex | W2099022403 |
| Idioma | EN |
| Citações recebidas | 10 |
| Referências citadas | 24 |
While the ideology of professionalism is criticized by scholars as a tool of managerial control, the contestable and situated nature of its meaning can weaken this mechanism. Drawing on interviews with Indian call centre employees, the present study reveals how professionalism is understood by employees as an ideal that is binding on managers as much as on workers. Respondents draw on it to articulate grievances against managerial abuse, corruption, sycophancy and negligence, and to express their preference for so-called 'western' management practices to protect their rights and dignity in the workplace. This evidences a form of professionalism 'from below', fostering mobilization potential which unions seem to tap into. Yet this article also considers ways in which professionalism may serve as an obstacle to later stages of mobilization and to organizational commitment generally
Dignity · Epistemology · Ideal (ethics · Ideology · Language change · Meaning (existential · Mechanism (biology · Mobilization · Obstacle · Political science · Public relations · Situated · Sociology · Emotional Labor in Professions · Employment and Welfare Studies · Labor Movements and Unions · Law · Psychology
Full issue Vol.13 No.1 (2023)
Narratives of Teachers and Teacher Unions in Swedish Facebook Rebellion Groups
Why do off‐shored I ndian call centre workers want to leave their jobs
Professionalism as a soft skill
Moral Dilemma of Striking
Politics Through Precarity
Material and epistemic precarity
It's a Profession, it Isn't a Job
Working Lives in India
Counter-professionalisation in collective childcare
What Is Sexual Harassment?
The Rise of Professionalism
The System of Professions
‘Putting on a Professional Performance’
Revisiting technical workers
Indian call centres and business process outsourcing
From “Pure” to “Hybrid” Professionalism
United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring
Professional Control as Process
The Semi-Professions and Their Organization
In Praise of Bureaucracy
A Two-Stage Model for a Two-Stage Process
Mobilization and Participation
Frame Alignment Processes, Micromobilization, and Movement Participation
Potentials, Networks, Motivations, and Barriers
The Appeal to 'Professionalism' as a Disciplinary Mechanism
La methode biographique
Le nouvel esprit du capitalisme
The Sociology of Critical Capacity
The Sociological Analysis of Professionalism
Specifying the Relationship Between Social Ties and Activism
The Professionalization of Everyone
| Obras citantes distintas | 10 |
|---|---|
| Citações por ano | 0,77 |
| Intervalo de citações | 2013 - 2025 (13) |
| Velocidade de citação | recent |
| Altamente citado | Não |
| Tipos de citação | Neutras: 10 |