Skill requirements in retail work
The Case of High-End Fashion Retailing
Bibliographic Data
| ID | 2374151 |
|---|---|
| Authors | Dennis Nickson (0000-0002-3328-0729, University of Strathclyde), Robin Price (0000-0003-3795-7351, Queensland University of Technology), Hazel Baxter-Reid (Queen Margaret University), Hazel Baxter (0000-0001-7891-2411, Queen Margaret University), Scott A Hurrell (University of Glasgow), Scott Hurrell (0000-0001-6956-7097, University of Glasgow) |
| Year | 2017 |
| Volume | 31 |
| Issue | 4 |
| Pages | 692-708 |
| Publication date | 2017-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Work Employment and Society (JOURNAL) |
| Journal identifiers | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017016672791 |
| OpenAlex | W158256393 |
| Language | EN |
| Citations received | 6 |
| References cited | 23 |
This article considers skill requirements in retail work, drawing on the example of high-end fashion retailing. It considers debates about the required 'soft' and 'hard' elements of skill for such work. Drawing on Cockburn's typology - skill residing in the worker; in what is required to perform a job; and as a socially constructed political concept - it seeks to offer a more nuanced discussion of the nature of skills in retail work beyond the usual characterization of such work as being inherently low skilled. Data are reported from 37 interviews with managers, supervisors and employees in a range of high-end fashion retailing outlets. The article recognizes how this work was seen as skilled by the interviewees, particularly with regard to the desired product knowledge and selling ability required for such work. Lastly, it seeks to refine Cockburn's typology in understanding skill requirements in retail work
Business · Product (mathematics · Sociology · Typology · Work (physics · Emotional Labor in Professions · Engineering · Fashion and Cultural Textiles · Management and Organizational Studies · Marketing
The Oxford Handbook of Skills and Training
Brothers
Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy
On the Materiality of Service Work
Brothers. Male Dominance and Technological Change
Deskilling emotional labour
Not all that it might seem
Full of sound and fury, signifying nothing
Whose skill is it anyway
A new labour aristocracy? Aesthetic labour and routine interactive service
Employee experience of aesthetic labour in retail and hospitality
The Concept of Skill
All Fun and Cool Clothes? Youth Workers' Consumer Identity in Clothing Retail
Looking Good and Sounding Right
High-Touch and Here-to-Stay
Brand Culture and Branded Workers
| Unique citing works | 6 |
|---|---|
| Citations per year | 0,86 |
| Citation span | 2019 - 2026 (8) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |