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Delivering compassionate NHS healthcare

A qualitative study exploring the ethical implications of resetting NHS maternity and paediatric services following the acute phase of the Covid-19 pandemic

Datos Bibliográficos

ID4590540
AutoresAnna Chiumento (0000-0002-0526-0173, University of Edinburgh, autor de correspondencia), Sara Fovargue (0000-0003-2361-4219, University of Sheffield), Caroline Redhead (0000-0002-7464-2853, University of Manchester), Hal Draper (0000-0002-0020-4252, University of Warwick), Heather Draper, Libby Frith (0000-0002-8506-0699, University of Manchester)
Año2024
Volumen344
Páginas116503
Fecha de publicación2024-03-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaSocial Science & Medicine (JOURNAL)
Identificadores de la revistaISSN: 0277-9536 • E-ISSN: 1873-5347
EditorialElsevier BV (PUBLISHER)
DOI10.1016/j.socscimed.2023.116503
PMID38324977
OpenAlexW4389687794
IdiomaEN
Referencias citadas36

A distinction can be drawn between healthcare, where compassion is evident, and the functional delivery of health services. Measures to curb the spread of COVID-19, such as personal protective equipment, telehealth, and visiting restrictions created barriers to service delivery and put pressure on healthcare. Through 37 qualitative interviews with NHS senior managers (n = 11), health professionals (n = 26), and 5 focus group discussions with members of the public (n = 26), we explored experiences of the everyday ethical tensions created as services were being re-established following the acute phase of the COVID-19 pandemic in England. Our analysis enriches an understanding of compassionate care as outlined in NHS operational documents - covering the emotional, moral, and relational components of healthcare beyond the functionalities of treatment. From this analysis, we consider the normative standards underpinning NHS healthcare, concluding that, wherever possible, offering compassionate healthcare to patients and their families should be facilitated, and health professionals should themselves be compassionately supported in the workplace. Our findings foreground the need to consider the consequences of the short-term adoption of a functional treatment approach, including strategies that support health professionals and inform the public, to avoid the long-term damage caused by the fracturing of compassionate healthcare

Compassion · Coronavirus disease 2019 (COVID-19 · Focus group · Health care · Normative · Pandemic · Political science · Public health · Public relations · Qualitative research · Sociology · Telehealth · Telemedicine · Ethics and Legal Issues in Pediatric Healthcare · Family and Patient Care in Intensive Care Units · Medicine · Nursing · Optimism, Hope, and Well-being · Psychology

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