Rhetorical work and medical authority

Constructing convincing cases in insurance medicine

Bibliographic Data

ID4601421
AuthorsErik Børve Rasmussen (0000-0001-8781-0636, Norwegian Labour and Welfare Administration, corresponding author)
Year2020
Volume264
Pages113324
Publication date2020-11-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Science & Medicine (JOURNAL)
Journal identifiersISSN: 0277-9536 • E-ISSN: 1873-5347
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.socscimed.2020.113324
PMID32920478
OpenAlexW3080516155
LanguageEN
Citations received5
References cited49

This article explores general practitioners' (GPs) persuasive efforts in cases where biomedical evidence is absent but expected. Health insurance in Western countries is based on the biomedical ideal that legitimate complaints should have objective causes detectable by medical examination. For GPs responsible for assessing sickness and incapacity for work, the demand for objective evidence can be problematic: what if they as experts deem that a patient is in fact sick and eligible for benefits, but are unable to provide objective evidence to that fact? How can they convince bureaucrats in the insurance system to accept their judgment? Taking 'medically unexplained symptoms' as my case, I draw on focus group and follow-up interviews with GPs in Norway to explore how GPs attempt to persuade bureaucrats to accept their professional judgment. Proposing the concept of 'rhetorical work', I reconstruct a typology of such work that doctors engage in to influence bureaucratic decision-making and provide long-term health benefits for patients. I then discuss the potential societal implications of GPs' rhetorical practices and the applications of the concept of rhetorical work in future research

Bureaucracy · Political science · Public relations · Rhetorical device · Rhetorical question · Sociology · Typology · Work (physics · Language, Discourse, Communication Strategies · Law · Management and Organizational Studies · Medicine · Psychology · Rhetoric and Communication Studies · Social Psychology