Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support
Bibliographic Data
| ID | 5966473 |
|---|---|
| Authors | Helena Tegler (0000-0002-6410-1332, Uppsala University), Stina Fernqvist (0000-0002-6504-0877, Uppsala University), Marie Flinkfeldt (0000-0003-1751-1918, Uppsala University, corresponding author) |
| Year | 2023 |
| Volume | 25 |
| Issue | 5 |
| Pages | 641-663 |
| Publication date | 2023-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Discourse Studies (JOURNAL) |
| Journal identifiers | ISSN: 1461-4456 • E-ISSN: 1461-7080 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/14614456221150140 |
| OpenAlex | W4317425106 |
| Language | EN |
| Citations received | 4 |
| References cited | 34 |
Separated parents in Sweden need to sort out child maintenance themselves unless there are ‘special reasons’, such as experiences of intimate partner violence (IPV), in which case the Swedish Social Insurance Agency (SSIA) may function as an intermediary. In such cases, the parent must disclose their experiences for institutional assessment. This study uses conversation analysis (CA) to examine 132 phone calls between parents and SSIA officers, examining how parental conflict and possible violence is brought up and responded to. The analysis shows how parents describe cooperative problems in non-specific terms, incrementally adding information that makes possible violence inferentially available, rendering it difficult for case officers to distinguish IPV from post-separation conflicts. Case officers typically respond minimally and do not encourage further tellings, which means that IPV may go unnoticed. The study highlights the need for training in how to recognize possible IPV and how to facilitate such disclosures
Business · Computer security · Conversation · Conversation analysis · Criminology · Domestic violence · Internet privacy · Linguistics · Medical emergency · Phone · Poison control · Political science · Public relations · Sociology · sort · Suicide prevention · Child Abuse and Trauma · Communication · Computer Science · Language, Discourse, Communication Strategies · Medicine · Psychology · Social Psychology · Social Work Education and Practice · Marketing
Representing Reality
Lectures on Conversation
Street-level bureaucracy revisited
Conversation analysis in social work research
Talking policy into being—How street‐level bureaucrats and vulnerable unemployed talk about labor market participation
Disclosing violence in calls for help
A war on the poor
The marginalization of domestic violence in divorce mediation
The Gendered Dynamics of Power in Disputes Over the Postseparation Care of Children
Policymaking Under Uncertainty
State Facilitated Economic Abuse
Category work in courtroom talk about domestic violence
Mothers, Single Women and Sluts
A Qualitative Study of Young Women’s Abusive First Relationships
"I'm a Bit Concerned"--Early Actions and Psychological Constructions in a Child Protection Helpline
Extreme Case Formulations
The Conversation Analytic Role-play Method (Carm)
The Handbook of Conversation Analysis
Guaranteed or conditional child maintenance? Examining the 2016 reform in Sweden
Extreme case formulations
Towards a Multi‐level Approach on Frontline Interactions in the Public Sector
A Theoretical Framework for Understanding Help-Seeking Processes Among Survivors of Intimate Partner Violence
Wanting to work
Managing troubles-talk in the renegotiation of a loan contract
Grammar and Social Organization
Putting aspiration into words
Transformative answers
Preliminaries to Preliminaries
| Unique citing works | 4 |
|---|---|
| Citations per year | 1,33 |
| Citation span | 2023 - 2025 (3) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 4 |