Assessing citizens’ non-adoption of public e-services in Germany
Bibliographic Data
| ID | 6149028 |
|---|---|
| Authors | Bettina Distel (0000-0002-6055-9784, corresponding author) |
| Year | 2020 |
| Volume | 25 |
| Issue | 3 |
| Pages | 339-360 |
| Publication date | 2020-04-14 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Information Polity (JOURNAL) |
| Journal identifiers | ISSN: 1875-8754 • E-ISSN: 1570-1255 |
| Publisher | IOS Press (PUBLISHER • NL) |
| DOI | 10.3233/ip-190214 |
| OpenAlex | W3016822648 |
| Language | EN |
| Citations received | 5 |
| References cited | 51 |
The amount of acceptance literature stands in sharp contrast to the persistently low adoption rates of public e-services in most European countries. Despite huge investments on the one hand and a vast body of literature on success factors on the other hand, citizens are surprisingly uninterested in the use of public e-services. However, only few studies explicitly address phenomena of resistance or non-adoption. In order to explain citizens’ non-adoption and adoption of public e-services, this article builds on the Inhibitor Theory as an analytical framework, based on which a dual factor-model is proposed and tested with survey data from 495 German citizens. The results of this study indicate that non-adoption of public e-services is less driven by technical issues than suggested in current literature. Instead, the need for personal consultation and status quo bias are the strongest predictors of citizens’ non-adoption
Business · Dual (grammatical number · E-services · Geography · German · Order (exchange · Political science · Public relations · Status quo · Status quo bias · Survey data collection · E-Government and Public Services · ICT Impact and Policies · Social Media and Politics · Marketing
Investigating User Resistance to Information Systems Implementation
The utilization of e‐government services
Developing and Validating Trust Measures for e-Commerce
Trust and risk in e-government adoption
Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands
Trust and Electronic Government Success
The theory of planned behavior
Not So Different After All
Prospect Theory
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
An Integrative Model of Organizational Trust
Choices, values, and frames
Analyzing e-government research
User-centered E-Government in practice
Determinants of multi-service smartcard success for smart cities development
Developing fully functional E-government
Assessing eGovernment systems success
The endless wire
A generalised adoption model for services
E-governance innovation
Models of E‐Government
Citizen, Customer, Partner
Linking Citizen Satisfaction with E-Government and Trust in Government
Explaining non-adoption of electronic government services by citizens
| Unique citing works | 5 |
|---|---|
| Citations per year | 1,67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |