Governance by artifacts
Theory and evidence on materiality of administrative burdens
Bibliographic Data
| ID | 6359883 |
|---|---|
| Authors | Muhammad Azfar Nisar (0000-0001-7201-3829, Suleman Dawood School of Business Lahore University of Management Sciences Lahore Pakistan, corresponding author), Ayesha Masood (0000-0003-2481-3543, Suleman Dawood School of Business Lahore University of Management Sciences Lahore Pakistan) |
| Year | 2024 |
| Volume | 84 |
| Issue | 6 |
| Pages | 1052-1066 |
| Publication date | 2024-04-08 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.13821 |
| OpenAlex | W4394630234 |
| Language | EN |
| Citations received | 7 |
| References cited | 66 |
Administrative burden research has contributed to improved understanding of citizens' experiences while accessing state services. However, the significance of the material infrastructure within which citizen–administrator interactions take place remains largely absent from this line of research. To help address this research gap, this article uses ethnographic data to discuss the influence of material and virtual artifacts in bureaucratic offices on the administrative burden faced by citizens accessing social services. This significance of artifacts is further unpacked along their material, symbolic, and aesthetic dimensions. Our findings suggest that the instrumentality of certain artifacts (or lack thereof) can disproportionately decrease accessibility and usability of bureaucratic spaces for certain social groups thereby augmenting their administrative burden. Moreover, artifacts symbolizing power, prestige, and administrative easing are reserved for spaces occupied by the social elite while the underprivileged groups are relegated to bureaucratic spaces characterized by a general neglect of aesthetics and symbolism of decay
Aesthetics · Art · Business · Corporate governance · Materiality (auditing · Cultural Industries and Urban Development · Finance · Law in Society and Culture · Regulation and Compliance Studies
Citizens' perspectives on administrative burden in digital government services
Policy metaphors we live by
Exploring the influence of administrative capacities on administrative burdens
Administrative Burden in Citizen–State Interactions
What sustains flawed indicators? Unpacking the EU's administrative burden agenda
Being good and doing good in behavioral policymaking
Public Encounters and Government Chatbots
Administrative Burden
Pulled Over
Organization and Aesthetics
Sociomaterial Practices
Organizing Thoughts and Connecting Brains
Making sense of the digital co-production of welfare services
Organization, Decoration
Theoretical foundations for the study of sociomateriality
Posthumanist Performativity
Reassembling the Social
Doing gender, modestly
Negotiating mobility in gendered spaces
Unpacking the digitalisation of public services
The e-Government evaluation challenge
Social media for openness and accountability in the public sector
Explaining value co-creation and co-destruction in e-government using boundary object theory
Digitization or equality
The moon, the ghetto and artificial intelligence
Opening the black box
The digital cage
Not everything is as it seems
Administrative Burden Symposium
Consequences of Administrative Burden for Social Safety Nets that Support the Healthy Development of Children
The unequal distribution of administrative burden
Policymaking by Other Means
The Political Economy of Administrative Burdens
Smart Technology and the Emergence of Algorithmic Bureaucracy
Sifarish, Sycophants, Power and Collectivism
Organizational culture
Administrative Capital and Citizens’ Responses to Administrative Burden
Human Capital and Administrative Burden
Algorithmization of Bureaucratic Organizations
Built Space as Story
Administrative Burden
Citizen Reactions to Bureaucratic Encounters
Children of a Lesser God
The Bite of Administrative Burden
Why Do Policymakers Support Administrative Burdens? The Roles of Deservingness, Political Ideology, and Personal Experience
Taking the bite out of administrative burdens
Scaffoldings of the affective mind
Government of Paper
Welfare Waiting Rooms
| Unique citing works | 7 |
|---|---|
| Citations per year | 2,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 7 |