Collaboration Through a Computer Screen
Migrant Integration Services and the Challenges of Co‐Producing Services Online
Bibliographic Data
| ID | 6452054 |
|---|---|
| Authors | Caitlin Mcmullin (0000-0002-7029-9998, Department of Social Sciences and Business Roskilde University Roskilde Denmark, corresponding author) |
| Year | 2025 |
| Volume | 59 |
| Issue | 7 |
| Pages | 1214-1224 |
| Publication date | 2025-01-22 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Policy and Administration (JOURNAL) |
| Journal identifiers | ISSN: 0144-5596 • E-ISSN: 1467-9515 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/spol.13123 |
| OpenAlex | W4406716862 |
| Language | EN |
| Citations received | 5 |
| References cited | 37 |
In this article, I explore the impact of shifting from in‐person to online service delivery on individual and group modes of co‐production of migrant integration services during the COVID‐19 pandemic. The study adds to the literature concerning the effects of digital co‐production on social services that rely heavily on relational interactions to build trust. Using qualitative methods, the research explores how digitalisation affects four key elements: interaction, motivation and commitment, resources and skills, and empowerment and inclusion. While digital co‐production introduces new modes of interaction that may enhance inclusion in some types of individual co‐production, it poses significant challenges for all elements of group co‐production. The study concludes that while digital co‐production may offer some benefits, its application to highly relational services with vulnerable populations is often detrimental, questioning its desirability and effectiveness in such contexts
Business · Multimedia · World Wide Web · Computer Science · E-Government and Public Services · ICT Impact and Policies · Sharing Economy and Platforms
New development
The potential impacts of digital technologies on co-production and co-creation
Co-production, the third sector and the delivery of public services
Immigrant Volunteering
Citizens and co-production of welfare services
Expectations versus reality
Making sense of the digital co-production of welfare services
Design for inclusive digital co-production
Enabling and Constraining Conditions for Co-production with Vulnerable Users
NGO-government relations and immigrant services
Immigrants as active citizens
Maintaining the Ideals of Co-production During Rapid Digitalisation
Co-production in an Information Age
Avoiding Intimacy—An Ethnographic Study of Beneficent Boundaries in Virtual Voluntary Social Work
Minding the Gaps
Transcription and Qualitative Methods
Understanding the complexity of electronic government
Close encounters of the digital kind
Digital coping
Digitalization, Street‐Level Bureaucracy and Welfare Users' Experiences
Individual, Group, and Collective Co-production
Why engage in co-production of public services? Mixing theory and empirical evidence
Varieties of Participation in Public Services
Coproduction of Government Services and the New Information Technology
Co-producing safety in the local community
Beyond Engagement and Participation
Crossing the great divide
Immigrant Integration Through Volunteering
Asylum Seekers and the Co-production of Public Services
| Unique citing works | 5 |
|---|---|
| Citations per year | 5 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |