The Relationship Between Perceptions of Social Service Quality and Subjective Well‐Being

Dados Bibliográficos

ID6452072
AutoresLihi Lahat (0000-0002-8395-578X, Department of Administration & Public Policy Sapir Academic College Hof Ashkelon Israel), Chen Sharony (0000-0002-4289-305X, Department of Administration & Public Policy Sapir Academic College Hof Ashkelon Israel), Guy Van‐dam (Department of Applied Mathematics, School of Mathematical Sciences Tel Aviv University Tel‐Aviv Israel), Nir Sharon (0000-0001-6329-3857, Department of Applied Mathematics, School of Mathematical Sciences Tel Aviv University Tel‐Aviv Israel)
Ano2025
Volume60
Fascículo1
Páginas138-156
Data de publicação2025-05-19
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoSocial Policy and Administration (JOURNAL)
Identificadores do periódicoISSN: 0144-5596 • E-ISSN: 1467-9515
EditoraWiley (PUBLISHER • GB)
DOI10.1111/spol.13141
OpenAlexW4410480531
IdiomaEN
Citações recebidas2
Referências citadas65

How people perceive the quality of social services and how that influences their subjective well‐being, or vice versa, is a topic that has received little attention in the literature. We explored these questions using a multilevel data analysis from the 2016 European Quality of Life Survey. We also used diffusion maps to get new insights arising from the data. While the correlations were statistically significant in both directions, the influence of perceptions of social service quality on subjective well‐being seemed more prominent. Furthermore, types of service (especially childcare and education) and welfare regimes significantly impacted the relationship between perceptions of social service quality and subjective well‐being. People with lower subjective well‐being had more homogenous perceptions of the quality of social services than those with higher subjective well‐being. Our study makes empirical and theoretical contributions to the social policy literature. The findings also have practical implications for policymakers

Business · Perception · Psychotherapist · Quality (philosophy · Service (business · Service quality · Social influence · Social network service · Well-being · Applied Psychology · Employment and Welfare Studies · Health disparities and outcomes · Marketing · Psychological Well-being and Life Satisfaction · Psychology · Social Psychology