Validation of a Patient Satisfaction Scale

Theory, Methods and Practice

Bibliographic Data

ID9102201
AuthorsBarbara S Hulka (University of North Carolina at Chapel Hill), Stephen J Zyzanski (University of North Carolina at Chapel Hill)
Year1982
Volume20
Issue6
Pages649-653
Publication date1982-06-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueMedical Care (JOURNAL)
Journal identifiersISSN: 0025-7079 • E-ISSN: 1537-1948
PublisherOvid Technologies (Wolters Kluwer Health) (PUBLISHER)
DOI10.1097/00005650-198206000-00011
PMID7109748
OpenAlexW1977777478
LanguageEN
Citations received7
References cited7

This communication discusses more than a decade of developments in the measurements of attitudes toward physicians and medical care. Particular emphasis is given to a scale first reported in 1970 and to a 1981 publication attempting to validate this scale. The analytic strategies proposed as validation techniques are reviewed with respect to their technical properties, underlying assumptions and interpretability. Constraints on each of these features are noted. The most restrictive feature of these analyses is the presumption that validity can be achieved only through a unidimensional framework. Attitudes toward medical care are based on a diversity of substantive issues, and they are influenced by individual experiences and psychological characteristics as well as the circumstances surrounding scale administration. We propose that validation of patient attitude scales be based on a more generous conceptualization of their content and some consideration of their purpose and uses

Conceptualization · Diversity (politics) · Interpretability · Patient satisfaction · Political science · Presumption · Scale (ratio) · Sociology · Applied Psychology · Artificial Intelligence · Computer Science · Customer Service Quality and Loyalty · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology · Social Psychology