T Heinemann
Datos Biográficos
| ID | 11305 |
|---|---|
| NOMBRE | T Heinemann |
| NOMBRES | T |
| APELLIDO | Heinemann |
| FIRMA | HEINEMANN T |
| AFILIACIONES | University of Helsinki |
| ORCID | 0000-0003-2695-0314 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 31 |
| TOTAL DE CITAS | 391 |
| TOTAL COMO AUTOR | 31 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2006 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2023 |
| ÍNDICE H | 11 |
Encounters at the Counter
Bringing together a diverse collection of studies from a team of international scholars, this pioneering volume focuses on interactions in shops, exploring the dynamics of conversation between sellers and customers. Beginning with the emergence of a 'need' for a product before the request to a seller is actually made, all the way through to the payment phase, it explores the rich and deeply methodical practices employed by customers and sellers a…
Grammar and Hands
When customers bring a material item to a shop for repair, they must make the item and its troubles inspectable to the staff at the shop. This typically requires physical manipulation of the object by the customer. For their part, the staff person may then need to take the item into their own hands to further inspect it. A physical transfer of the object from customer to staff person may thus need to be accomplished. A practical problem that can …
Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters
Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically a…
On affiliation and alignment
In this paper, we address the larger notion of cooperation in interaction and its underlying dimensions as defined in Conversation Analysis: alignment and affiliation. Focusing on three cases from three different languages (Danish, Estonian and Finnish) we investigate a specific practice, that of anticipatory completions, in a particular context, that of storytelling, and show that the practice of completing another speaker’s turn in an anticipat…
Hendiadys in naturally occurring interactions
Spatio-temporal contingencies for making a request at the shoe repair shop
Telescoping responses to requests
In this paper, we identify and describe a new practice for responding to unfinished requests, which we call telescoping responses, due to their being designed for telescoping the request sequence forward in the face of troubles with progressivity and in producing the request. Considering cases from an American shoe repair shop, we demonstrate that telescoping responses serve to telescope request sequences exactly because they are neither syntacti…
Forthcoming articles
An abstract is not available for this content. As you have access to this content, full HTML content is provided on this page. A PDF of this content is also available in through the ‘Save PDF’ action button
Polar answers
How do people answer polar questions? In this fourteen-language study of answers to questions in conversation, we compare the two main strategies; first, interjection-type answers such as uh-huh (or equivalents yes , mm , head nods, etc.), and second, repetition-type answers that repeat some or all of the question. We find that all languages offer both options, but that there is a strong asymmetry in their frequency of use, with a global preferen…
Issues in Action Formation
In previous interactional studies of formats for utterances doing requests, attention has been given to the initial verb (such as can/could or wonder) and possibly the subject (especially I vs you). The current study examines the main types of grammatical variation found in what we call the “x component,” that is the segment after the initial verb and subject. We examine two types of requests: those with can you x and those with wonder x, and we …
Receipting Answers That are Counter to Expectations
This article explores the use of the Danish change-of-state token nå as it is used in polar Q(uestion)-A(nswer) sequences. Nå is more generally employed in Danish to register an informing, whether this informing was solicited by the producer of nå or not. In polar Q-A sequences, nå is used to register solicited informings and here serves exclusively to receipt answers that counter the questioner’s expectations and that may thus require a redirect…
Transitioning between activities with the Danish change-of-state token nå
The virtual accomplishment of knitting
Throwing the baby out with the bath water? Commentary on the criticism of the ‘Epistemic Program’
It is timely and important that new developments in conversation analysis (CA) become the subject of principled debate. John Heritage’s recent papers on the role of epistemics constitute one such development, and by re-analysing excerpts from this work, the articles in this Special Issue reveal some significant problems with a programmatic approach to epistemics. This commentary agrees with the critics that there are dangers in an overemphasis on…
From ‘looking’ to ‘seeing
Registering revision
Reduplication is a phenomenon that can be applied to various linguistic units. In this article, I determine what action the reduplication of the Danish change-of-state token nå accomplishes in interaction. Following previous research on reduplication and using the method of Conversation Analysis, I show that reduplicated nå serves to register that the previous turn at talk implemented a larger course of action, namely that of revision
Indicating a change-of-state in interaction
Rethinking format
This study explores the formulation of requests in an American English-speaking shoe repair shop. Taking prior work on request formats as our starting point, we explore the two primary syntactic moods (declarative and interrogative) in our collection and two of the commonly noted subtypes of these moods,need/want-declaratives andcan-interrogatives. While our findings in very general terms match those of previous studies, we also find significant …
Recalibrating the context for reported speech and thought
This paper investigates how speakers who are about to produce, or in the midst of producing, reported speech and thought (RT), temporarily abandon the production of RT to include other material. Using Conversation Analysis, we identify three positions in which RT is abandoned temporarily and describe the resources employed by speakers to make recognizable to the recipient that what is about to be produced is something other than the projected RT.…
The Alignment of Manual and Verbal Displays in Requests for the Repair of an Object
In this study we explore request sequences at an American shoe repair shop. We investigate the methods through which customers at the shop present objects for repair or alteration, focusing on the fine interplay between their verbal requests and their manual manipulation of these objects. Our analysis shows that customers coming to the shoe repair shop enact an epistemic stance toward the object they have brought in for repair. We argue that the …
Opening Up Codings
We welcome Tanya Stivers’s discussion (Stivers, 2015/this issue) of coding social interaction and find that her descriptions of the processes of coding open up important avenues for discussion, among other things of the precise ad hoc considerations that researchers need to bear in mind, both when doing formal coding and when doing more “traditional” conversation analysis research based on collections. We are more wary, however, of the implicatio…
Mapping the epistemic landscape in innovation workshops
This article addresses the epistemic domain of adult make-believe activities in innovation workshops. In particular, we demonstrate how adults initiate imaginary transformations of objects while displaying an orientation to a general order of make-believe in which everyone has equal epistemic rights, and how this can be displayed both verbally and nonverbally. This distribution of equal rights is only overridden by external or locally derived rol…
Realization as a Device for Remedying Problems of Affiliation in Interaction
This article investigates the use of the Danish response token nåja in naturally occurring conversation. The article shows that nåja functions as a change-of-state token with which a speaker claims to have just now realized matters relevant for the prior talk. Whether caused by the speaker's recollection, recognition, or understanding of relevant matters, the realization token functions as a claim that (a) there were problems in the speaker's pri…
The question–response system of Danish
Universals and cultural variation in turn-taking in conversation
Informal verbal interaction is the core matrix for human social life. A mechanism for coordinating this basic mode of interaction is a system of turn-taking that regulates who is to speak and when. Yet relatively little is known about how this system varies across cultures. The anthropological literature reports significant cultural differences in the timing of turn-taking in ordinary conversation. We test these claims and show that in fact there…
Will you or can't you
Complaining in interaction
Participation and exclusion in third party complaints
Polar answers
How do people answer polar questions? In this fourteen-language study of answers to questions in conversation, we compare the two main strategies; first, interjection-type answers such as uh-huh (or equivalents yes , mm , head nods, etc.), and second, repetition-type answers that repeat some or all of the question. We find that all languages offer both options, but that there is a strong asymmetry in their frequency of use, with a global preferen…
Questions of accountability
This article examines one practice for challenging a co-participant, the use of polar interrogatives that are unanswerable. These are questions that are designed to receive a confirming answer of the same polarity as the question, so-called `Same Polarity Questions'. Speakers accomplish this bias by formatting the question in accordance with their state of knowledge. Based on the recipient's prior turns at talk, a speaker can infer what the recip…
Rethinking format
This study explores the formulation of requests in an American English-speaking shoe repair shop. Taking prior work on request formats as our starting point, we explore the two primary syntactic moods (declarative and interrogative) in our collection and two of the commonly noted subtypes of these moods,need/want-declaratives andcan-interrogatives. While our findings in very general terms match those of previous studies, we also find significant …
The Alignment of Manual and Verbal Displays in Requests for the Repair of an Object
In this study we explore request sequences at an American shoe repair shop. We investigate the methods through which customers at the shop present objects for repair or alteration, focusing on the fine interplay between their verbal requests and their manual manipulation of these objects. Our analysis shows that customers coming to the shoe repair shop enact an epistemic stance toward the object they have brought in for repair. We argue that the …
Realization as a Device for Remedying Problems of Affiliation in Interaction
This article investigates the use of the Danish response token nåja in naturally occurring conversation. The article shows that nåja functions as a change-of-state token with which a speaker claims to have just now realized matters relevant for the prior talk. Whether caused by the speaker's recollection, recognition, or understanding of relevant matters, the realization token functions as a claim that (a) there were problems in the speaker's pri…
The question–response system of Danish
Indicating a change-of-state in interaction
Good Enough
Drawing on prior research on how the sequential negotiation of upgrades and downgrades in the intensity of assessment terms are used to display agreement, make epistemic claims, or segment courses of action, this study explores low- and high-grade assessments in domiciliary elderly care in Denmark and Sweden. The data consist of video recordings of home visits where home help providers assist senior citizens with personal hygiene and domestic tas…
Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters
Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically a…
Hendiadys in naturally occurring interactions
Throwing the baby out with the bath water? Commentary on the criticism of the ‘Epistemic Program’
It is timely and important that new developments in conversation analysis (CA) become the subject of principled debate. John Heritage’s recent papers on the role of epistemics constitute one such development, and by re-analysing excerpts from this work, the articles in this Special Issue reveal some significant problems with a programmatic approach to epistemics. This commentary agrees with the critics that there are dangers in an overemphasis on…
Opening Up Codings
We welcome Tanya Stivers’s discussion (Stivers, 2015/this issue) of coding social interaction and find that her descriptions of the processes of coding open up important avenues for discussion, among other things of the precise ad hoc considerations that researchers need to bear in mind, both when doing formal coding and when doing more “traditional” conversation analysis research based on collections. We are more wary, however, of the implicatio…
Spatio-temporal contingencies for making a request at the shoe repair shop
From ‘looking’ to ‘seeing
Telescoping responses to requests
In this paper, we identify and describe a new practice for responding to unfinished requests, which we call telescoping responses, due to their being designed for telescoping the request sequence forward in the face of troubles with progressivity and in producing the request. Considering cases from an American shoe repair shop, we demonstrate that telescoping responses serve to telescope request sequences exactly because they are neither syntacti…
Receipting Answers That are Counter to Expectations
This article explores the use of the Danish change-of-state token nå as it is used in polar Q(uestion)-A(nswer) sequences. Nå is more generally employed in Danish to register an informing, whether this informing was solicited by the producer of nå or not. In polar Q-A sequences, nå is used to register solicited informings and here serves exclusively to receipt answers that counter the questioner’s expectations and that may thus require a redirect…
Registering revision
Reduplication is a phenomenon that can be applied to various linguistic units. In this article, I determine what action the reduplication of the Danish change-of-state token nå accomplishes in interaction. Following previous research on reduplication and using the method of Conversation Analysis, I show that reduplicated nå serves to register that the previous turn at talk implemented a larger course of action, namely that of revision
Transitioning between activities with the Danish change-of-state token nå
On affiliation and alignment
In this paper, we address the larger notion of cooperation in interaction and its underlying dimensions as defined in Conversation Analysis: alignment and affiliation. Focusing on three cases from three different languages (Danish, Estonian and Finnish) we investigate a specific practice, that of anticipatory completions, in a particular context, that of storytelling, and show that the practice of completing another speaker’s turn in an anticipat…
Managing unavoidable conflicts in caretaking of the elderly
This article demonstrates how humor can be used as a resource for managing and minimizing unavoidable conflicts in caretaking of the elderly. Focusing on one particular caregiving task, the diaper change, the article shows how conflict arises in these situations due to the emotional and physical stress that both caregiver and care recipient are under. While these situations and their ensuing conflicts are unavoidable due to the institutional cons…
Will you or can't you
Questions of accountability
This article examines one practice for challenging a co-participant, the use of polar interrogatives that are unanswerable. These are questions that are designed to receive a confirming answer of the same polarity as the question, so-called `Same Polarity Questions'. Speakers accomplish this bias by formatting the question in accordance with their state of knowledge. Based on the recipient's prior turns at talk, a speaker can infer what the recip…
Universals and cultural variation in turn-taking in conversation
Informal verbal interaction is the core matrix for human social life. A mechanism for coordinating this basic mode of interaction is a system of turn-taking that regulates who is to speak and when. Yet relatively little is known about how this system varies across cultures. The anthropological literature reports significant cultural differences in the timing of turn-taking in ordinary conversation. We test these claims and show that in fact there…
Good Enough
Drawing on prior research on how the sequential negotiation of upgrades and downgrades in the intensity of assessment terms are used to display agreement, make epistemic claims, or segment courses of action, this study explores low- and high-grade assessments in domiciliary elderly care in Denmark and Sweden. The data consist of video recordings of home visits where home help providers assist senior citizens with personal hygiene and domestic tas…
Participation and exclusion in third party complaints
Managing unavoidable conflicts in caretaking of the elderly
This article demonstrates how humor can be used as a resource for managing and minimizing unavoidable conflicts in caretaking of the elderly. Focusing on one particular caregiving task, the diaper change, the article shows how conflict arises in these situations due to the emotional and physical stress that both caregiver and care recipient are under. While these situations and their ensuing conflicts are unavoidable due to the institutional cons…
Complaining in interaction
Realization as a Device for Remedying Problems of Affiliation in Interaction
This article investigates the use of the Danish response token nåja in naturally occurring conversation. The article shows that nåja functions as a change-of-state token with which a speaker claims to have just now realized matters relevant for the prior talk. Whether caused by the speaker's recollection, recognition, or understanding of relevant matters, the realization token functions as a claim that (a) there were problems in the speaker's pri…
The question–response system of Danish
Mapping the epistemic landscape in innovation workshops
This article addresses the epistemic domain of adult make-believe activities in innovation workshops. In particular, we demonstrate how adults initiate imaginary transformations of objects while displaying an orientation to a general order of make-believe in which everyone has equal epistemic rights, and how this can be displayed both verbally and nonverbally. This distribution of equal rights is only overridden by external or locally derived rol…
Recalibrating the context for reported speech and thought
This paper investigates how speakers who are about to produce, or in the midst of producing, reported speech and thought (RT), temporarily abandon the production of RT to include other material. Using Conversation Analysis, we identify three positions in which RT is abandoned temporarily and describe the resources employed by speakers to make recognizable to the recipient that what is about to be produced is something other than the projected RT.…
The Alignment of Manual and Verbal Displays in Requests for the Repair of an Object
In this study we explore request sequences at an American shoe repair shop. We investigate the methods through which customers at the shop present objects for repair or alteration, focusing on the fine interplay between their verbal requests and their manual manipulation of these objects. Our analysis shows that customers coming to the shoe repair shop enact an epistemic stance toward the object they have brought in for repair. We argue that the …
Opening Up Codings
We welcome Tanya Stivers’s discussion (Stivers, 2015/this issue) of coding social interaction and find that her descriptions of the processes of coding open up important avenues for discussion, among other things of the precise ad hoc considerations that researchers need to bear in mind, both when doing formal coding and when doing more “traditional” conversation analysis research based on collections. We are more wary, however, of the implicatio…
The virtual accomplishment of knitting
Throwing the baby out with the bath water? Commentary on the criticism of the ‘Epistemic Program’
It is timely and important that new developments in conversation analysis (CA) become the subject of principled debate. John Heritage’s recent papers on the role of epistemics constitute one such development, and by re-analysing excerpts from this work, the articles in this Special Issue reveal some significant problems with a programmatic approach to epistemics. This commentary agrees with the critics that there are dangers in an overemphasis on…
From ‘looking’ to ‘seeing
Registering revision
Reduplication is a phenomenon that can be applied to various linguistic units. In this article, I determine what action the reduplication of the Danish change-of-state token nå accomplishes in interaction. Following previous research on reduplication and using the method of Conversation Analysis, I show that reduplicated nå serves to register that the previous turn at talk implemented a larger course of action, namely that of revision
Indicating a change-of-state in interaction
Rethinking format
This study explores the formulation of requests in an American English-speaking shoe repair shop. Taking prior work on request formats as our starting point, we explore the two primary syntactic moods (declarative and interrogative) in our collection and two of the commonly noted subtypes of these moods,need/want-declaratives andcan-interrogatives. While our findings in very general terms match those of previous studies, we also find significant …
Issues in Action Formation
In previous interactional studies of formats for utterances doing requests, attention has been given to the initial verb (such as can/could or wonder) and possibly the subject (especially I vs you). The current study examines the main types of grammatical variation found in what we call the “x component,” that is the segment after the initial verb and subject. We examine two types of requests: those with can you x and those with wonder x, and we …
Receipting Answers That are Counter to Expectations
This article explores the use of the Danish change-of-state token nå as it is used in polar Q(uestion)-A(nswer) sequences. Nå is more generally employed in Danish to register an informing, whether this informing was solicited by the producer of nå or not. In polar Q-A sequences, nå is used to register solicited informings and here serves exclusively to receipt answers that counter the questioner’s expectations and that may thus require a redirect…
Transitioning between activities with the Danish change-of-state token nå
Forthcoming articles
An abstract is not available for this content. As you have access to this content, full HTML content is provided on this page. A PDF of this content is also available in through the ‘Save PDF’ action button
Polar answers
How do people answer polar questions? In this fourteen-language study of answers to questions in conversation, we compare the two main strategies; first, interjection-type answers such as uh-huh (or equivalents yes , mm , head nods, etc.), and second, repetition-type answers that repeat some or all of the question. We find that all languages offer both options, but that there is a strong asymmetry in their frequency of use, with a global preferen…
Telescoping responses to requests
In this paper, we identify and describe a new practice for responding to unfinished requests, which we call telescoping responses, due to their being designed for telescoping the request sequence forward in the face of troubles with progressivity and in producing the request. Considering cases from an American shoe repair shop, we demonstrate that telescoping responses serve to telescope request sequences exactly because they are neither syntacti…
Language, Discourse, Communication Strategies (28 obras) · Psychology (27 obras) · Computer Science (23 obras) · Linguistics (22 obras) · Language, Metaphor, and Cognition (18 obras) · Communication (14 obras) · Discourse Analysis in Language Studies (13 obras) · Philosophy (13 obras) · Conversation (12 obras) · Social Psychology (10 obras)