W Stommel
Datos Biográficos
| ID | 13831 |
|---|---|
| NOMBRE | W Stommel |
| NOMBRES | W |
| APELLIDO | Stommel |
| FIRMA | STOMMEL W |
| AFILIACIONES | Radboud University Nijmegen |
| ORCID | 0000-0003-2345-1691 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 33 |
| TOTAL DE CITAS | 126 |
| TOTAL COMO AUTOR | 33 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2007 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 6 |
Mediated care
Instant messaging (IM) has become an integral part of professional communication in the Netherlands, yet its role in institutional interaction remains understudied. This study examines IM in pediatric rehabilitation, where professionals and parents of children with developmental disabilities use IM to communicate and collaborate. Our data comprises naturally occurring IM group chats in Siilo, an instant messaging (IM) app designed for healthcare …
Future gender in pediatric transgender and DSD/intersex consultations
No child’s future gender identity can be predicted with certainty. This uncertainty can become a clinical challenge in both pediatric transgender care and differences of sex development (DSD)/intersex care, in which current predictions of a child’s future gender may guide treatment decisions. Using conversation analysis, we examined video-recorded consultations in Dutch pediatric transgender and DSD/intersex care to examine how participants manag…
Compliments in telephone and chat counselling
Nowadays, counselling is offered through various media, including chat, e-mail, and telephone. Across these media, counsellors strive to build a supportive relationship with their clients, while also upholding the service's institutional goals of providing information and advice. One resource for counsellors to achieve both outcomes is complimenting clients. While existing research highlights the contribution of compliments in various institution…
The interactional consequences of asking for opinions about literature in Dutch oral exams
This study examines the interactional consequences of opinion-seeking questions in Dutch oral exams. In classroom interactions, presenting an opinion, a personal view on a topic, has been found to be produced with caution by students. Teachers do not evaluate the opinion but invite the student to elaborate, making room for, and acknowledging the student’s epistemic right to an opinion. This may be different in oral exams, because student response…
Everyday co-parenting in a polymedia environment
AI in situated action
Despite its elusiveness as a concept, ‘artificial intelligence’ (AI) is becoming part of everyday life, and a range of empirical and methodological approaches to social studies of AI now span many disciplines. This article reviews the scope of ethnomethodological and conversation analytic (EM/CA) approaches that treat AI as a phenomenon emerging in and through the situated organization of social interaction. Although this approach has been very i…
Whose Ethics? Negotiations and Consultations between CA Scholars and Ethical Assessment Boards
Contains fulltext : 319950.pdf (Publisher’s version ) (Open Access)
Please tell me” – The sequential organisation of audience participation in language learning livestreams
Gender attribution trouble in interaction about a gender ambiguous robot
Contains fulltext : 322636.pdf (Publisher’s version ) (Open Access)
How parents present therapeutic activities to health professionals through camerawork
Ethical challenges in collecting pre-existing digital data for linguistic research
Pre-existing digital data are a valuable resource for linguistic research. Collecting these materials is often thought of as straightforward (“the data exist anyway”) and ethical dilemmas are given little consideration. In this article, we discuss microethical issues we encountered while collecting electronic text messages, photos, and videos posted on a digital platform and app during paramedical treatment. Since ethics and methods are intertwin…
Heb je er iets van geleerd, van het boek
Amsterdam University Press is a leading publisher of academic books, journals and textbooks in the Humanities and Social Sciences. Our aim is to make current research available to scholars, students, innovators, and the general public. AUP stands for scholarly excellence, global presence, and engagement with the international academic community
Communication in Telehealth
We provide a state-of-the-art review of research on conversation analysis and telehealth. We conducted a systematic review of the literature, focusing on studies that investigate how technology is procedurally consequential for the interaction. We discerned three key topics: the interactional organization, the therapeutic relationship, and the clinical activities of the encounter. The literature on telehealth is highly heterogeneous, with signifi…
Conversation analysis and conversational technologies
Stokoe E, Albert S, Buschmeier H, Stommel W, eds. Conversation Analysis and Conversational Technologies: Finding the Common Ground Between Academia and Industry. Discourse & Communication . 2024;18(6):837-999
‘This uh. . . young lady young gentleman’
For humanoid robots, gender-ambiguous presentation is implemented as a potential way to avoid gender-stereotypical design. Using conversation analysis, we look at video recorded user interaction in the presence of a designedly gender-ambiguous robot, showing how this design choice is actually dealt with within a social context. Robot gender becomes relevant initially when a user refers to the robot with a dual-gendered package (‘young lady young …
“Shared care” through instant messaging updates in youth care; an interaction analysis
In this article, we analyse WhatsApp interactions in a youth care setting. In family-style group care, young people temporarily live in the family of professional foster parents (PFP), while they regularly visit their birth parents (BPs). Our data consist of instant messaging of 11 pairs of PFPs and BPs during 2 months. Using Conversation Analysis (CA), we focused on the social interaction between BPs and PFPs, achieved in and through multi-modal…
Practicing ground rules in police interviews with child witnesses
In police interviews with child witnesses, ground rules like 'correct me when I say something wrong' are established. Establishing these ground rules is required by guidelines, with the aim of enhancing the reliability of children's testimonies. In this article, we use conversation analysis to examine how ground rules are practiced in thirty-eight Dutch police interviews with child witnesses. We focus on the police officers' use of test questions…
How technology shapes advice
Introduction Technology-enabled treatments (TET) have emerged in pediatric care as an effective solution for early and intensive intervention. There is a lack of research in the field of digitalized health care on the interaction between professionals and parents on which these treatments are based, and at the same time too little is known about the impact of remoteness and technology on interaction in the field of health communication. Method We…
Reimagining language
What is language and who or what can be said to have it? In this essay we consider this question in the context of interactions with non-humans, specifically: animals and computers. While perhaps an odd pairing at first glance, here we argue that these domains can offer contrasting perspectives through which we can explore and reimagine language. The interactions between humans and animals, as well as between humans and computers, reveal both the…
How General Practitioners Raise Psychosocial Concerns as a Potential Cause of Medically Unexplained Symptoms
A common explanation for medically unexplained symptoms (MUS) relates patients' psychosocial concerns to their physical ailments. The present study used conversation analysis to examine how general practitioners (GPs) ascribe psychosocial causes to patients' unexplained symptoms during medical consultations. Our data consisted of 36 recorded consultations from Dutch general practice. We found that GPs raise psychosocial concerns as a potential ca…
Ethical approval
Although ethical guidelines for doing Internet research are available, most prominently those of the Association of Internet Researchers ( www.aoir.org ), ethical decision-making for research on publicly available, naturally-occurring data remains a major challenge. As researchers might also turn to others to inform their decisions, this article reviews recent research papers on publicly available, online data. Research involving forums such as F…
The Interactional Costs of “Neutrality” in Police Interviews with Child Witnesses
This paper concerns the interactional dilemma between displaying affiliation and doing being neutral. This dilemma is highly salient in police interviews with child witnesses where interviewing guidelines encourage police officers to take a neutral stance to avoid steering children’s stories. In this article, we use conversation analysis to analyze childrens’ volunteered accounts of their own role during the alleged offense, e.g., how they resist…
Other-Attentiveness in Video Consultation Openings
For patients recovering from surgery, a video consultation is a suitable alternative to conventional consultations. Video consultations have been found to be beneficial, but little is known about their organization, compared to face-to-face consultations. In this article, we explore potential extra interactional work conducted by participants in video-mediated consultations. We focus on the beginning of the consultation. Our data consist of 39 re…
Multidisciplinary meetings at the emergency department
Empathically designed responses as a gateway to advice in Dutch counseling calls
Previous conversation analytic studies of institutional interaction included analyses of empathy in interaction. These studies revealed that professionals may use empathy displays not only to validate the client’s worry, but also to perform actions oriented to other institutional goals and tasks such as closing off a troubles-telling sequence. In this article, we present an analysis of empathically designed responses in Dutch telephone counseling…
Microanalysis Of Online Data
The online support group as a community
Generally, online support groups are viewed as low-threshold services. We challenge this assumption with an investigation, based on Conversation Analysis and Membership Categorization Analysis, of contributions to an online support group on eating disorders. In this analysis we show how a new member interacts with existing members in order to display legitimacy for membership of the group. The group operates as a Community of Practice, since memb…
The Microanalysis of Online Data
Counseling Online and Over the Phone
In this article, we present an analysis of closings in two counseling media: online, text-based exchanges (usually referred to as “chat” sessions) and telephone calls. Previous research has found that the participant who initiated a conversation preferably also initiates its termination with a possible preclosing. The data are in Dutch with English translation
Multidisciplinary meetings at the emergency department
Complaining and the Management of Face in Online Counseling
In this article, we analyze how clients in online counseling by email do complaining. Complaining is a "face-threatening act" and can jeopardize the relationship between interlocutors. In online health interventions, we see high dropout rates. We suggest that because the interaction between client and counselor is at the basis of counseling, it is important to understand how a communicative act (e.g., a complaint) that signals potential dropout i…
Information giving or problem discussion? Formulations in the initial phase of web-based chat counseling sessions
Whose Ethics? Negotiations and Consultations between CA Scholars and Ethical Assessment Boards
Contains fulltext : 319950.pdf (Publisher’s version ) (Open Access)
Here's the link”
The Interactional Costs of “Neutrality” in Police Interviews with Child Witnesses
This paper concerns the interactional dilemma between displaying affiliation and doing being neutral. This dilemma is highly salient in police interviews with child witnesses where interviewing guidelines encourage police officers to take a neutral stance to avoid steering children’s stories. In this article, we use conversation analysis to analyze childrens’ volunteered accounts of their own role during the alleged offense, e.g., how they resist…
Other-Attentiveness in Video Consultation Openings
For patients recovering from surgery, a video consultation is a suitable alternative to conventional consultations. Video consultations have been found to be beneficial, but little is known about their organization, compared to face-to-face consultations. In this article, we explore potential extra interactional work conducted by participants in video-mediated consultations. We focus on the beginning of the consultation. Our data consist of 39 re…
Empathically designed responses as a gateway to advice in Dutch counseling calls
Previous conversation analytic studies of institutional interaction included analyses of empathy in interaction. These studies revealed that professionals may use empathy displays not only to validate the client’s worry, but also to perform actions oriented to other institutional goals and tasks such as closing off a troubles-telling sequence. In this article, we present an analysis of empathically designed responses in Dutch telephone counseling…
Practicing ground rules in police interviews with child witnesses
In police interviews with child witnesses, ground rules like 'correct me when I say something wrong' are established. Establishing these ground rules is required by guidelines, with the aim of enhancing the reliability of children's testimonies. In this article, we use conversation analysis to examine how ground rules are practiced in thirty-eight Dutch police interviews with child witnesses. We focus on the police officers' use of test questions…
Mein Nick bin ich! Nicknames in a German Forum on Eating Disorders
This article demonstrates how nicknames that are used by participants in a German forum on eating disorders can be read as identity displays and how they may be related to eating disorders. A qualitative analysis of 83 nicknames of the Hungrig-Online forum reveals that denotational and stereotypical features, along with well-known referents of the names, interdependently characterize participants. Persona attributes such as smallness, weightlessn…
The online support group as a community
Generally, online support groups are viewed as low-threshold services. We challenge this assumption with an investigation, based on Conversation Analysis and Membership Categorization Analysis, of contributions to an online support group on eating disorders. In this analysis we show how a new member interacts with existing members in order to display legitimacy for membership of the group. The group operates as a Community of Practice, since memb…
Microanalysis Of Online Data
Complaining and the Management of Face in Online Counseling
In this article, we analyze how clients in online counseling by email do complaining. Complaining is a "face-threatening act" and can jeopardize the relationship between interlocutors. In online health interventions, we see high dropout rates. We suggest that because the interaction between client and counselor is at the basis of counseling, it is important to understand how a communicative act (e.g., a complaint) that signals potential dropout i…
Counseling Online and Over the Phone
In this article, we present an analysis of closings in two counseling media: online, text-based exchanges (usually referred to as “chat” sessions) and telephone calls. Previous research has found that the participant who initiated a conversation preferably also initiates its termination with a possible preclosing. The data are in Dutch with English translation
Information giving or problem discussion? Formulations in the initial phase of web-based chat counseling sessions
Here's the link”
The Microanalysis of Online Data
Empathically designed responses as a gateway to advice in Dutch counseling calls
Previous conversation analytic studies of institutional interaction included analyses of empathy in interaction. These studies revealed that professionals may use empathy displays not only to validate the client’s worry, but also to perform actions oriented to other institutional goals and tasks such as closing off a troubles-telling sequence. In this article, we present an analysis of empathically designed responses in Dutch telephone counseling…
Other-Attentiveness in Video Consultation Openings
For patients recovering from surgery, a video consultation is a suitable alternative to conventional consultations. Video consultations have been found to be beneficial, but little is known about their organization, compared to face-to-face consultations. In this article, we explore potential extra interactional work conducted by participants in video-mediated consultations. We focus on the beginning of the consultation. Our data consist of 39 re…
Multidisciplinary meetings at the emergency department
Ethical approval
Although ethical guidelines for doing Internet research are available, most prominently those of the Association of Internet Researchers ( www.aoir.org ), ethical decision-making for research on publicly available, naturally-occurring data remains a major challenge. As researchers might also turn to others to inform their decisions, this article reviews recent research papers on publicly available, online data. Research involving forums such as F…
The Interactional Costs of “Neutrality” in Police Interviews with Child Witnesses
This paper concerns the interactional dilemma between displaying affiliation and doing being neutral. This dilemma is highly salient in police interviews with child witnesses where interviewing guidelines encourage police officers to take a neutral stance to avoid steering children’s stories. In this article, we use conversation analysis to analyze childrens’ volunteered accounts of their own role during the alleged offense, e.g., how they resist…
How General Practitioners Raise Psychosocial Concerns as a Potential Cause of Medically Unexplained Symptoms
A common explanation for medically unexplained symptoms (MUS) relates patients' psychosocial concerns to their physical ailments. The present study used conversation analysis to examine how general practitioners (GPs) ascribe psychosocial causes to patients' unexplained symptoms during medical consultations. Our data consisted of 36 recorded consultations from Dutch general practice. We found that GPs raise psychosocial concerns as a potential ca…
How technology shapes advice
Introduction Technology-enabled treatments (TET) have emerged in pediatric care as an effective solution for early and intensive intervention. There is a lack of research in the field of digitalized health care on the interaction between professionals and parents on which these treatments are based, and at the same time too little is known about the impact of remoteness and technology on interaction in the field of health communication. Method We…
Reimagining language
What is language and who or what can be said to have it? In this essay we consider this question in the context of interactions with non-humans, specifically: animals and computers. While perhaps an odd pairing at first glance, here we argue that these domains can offer contrasting perspectives through which we can explore and reimagine language. The interactions between humans and animals, as well as between humans and computers, reveal both the…
Communication in Telehealth
We provide a state-of-the-art review of research on conversation analysis and telehealth. We conducted a systematic review of the literature, focusing on studies that investigate how technology is procedurally consequential for the interaction. We discerned three key topics: the interactional organization, the therapeutic relationship, and the clinical activities of the encounter. The literature on telehealth is highly heterogeneous, with signifi…
Conversation analysis and conversational technologies
Stokoe E, Albert S, Buschmeier H, Stommel W, eds. Conversation Analysis and Conversational Technologies: Finding the Common Ground Between Academia and Industry. Discourse & Communication . 2024;18(6):837-999
‘This uh. . . young lady young gentleman’
For humanoid robots, gender-ambiguous presentation is implemented as a potential way to avoid gender-stereotypical design. Using conversation analysis, we look at video recorded user interaction in the presence of a designedly gender-ambiguous robot, showing how this design choice is actually dealt with within a social context. Robot gender becomes relevant initially when a user refers to the robot with a dual-gendered package (‘young lady young …
“Shared care” through instant messaging updates in youth care; an interaction analysis
In this article, we analyse WhatsApp interactions in a youth care setting. In family-style group care, young people temporarily live in the family of professional foster parents (PFP), while they regularly visit their birth parents (BPs). Our data consist of instant messaging of 11 pairs of PFPs and BPs during 2 months. Using Conversation Analysis (CA), we focused on the social interaction between BPs and PFPs, achieved in and through multi-modal…
Practicing ground rules in police interviews with child witnesses
In police interviews with child witnesses, ground rules like 'correct me when I say something wrong' are established. Establishing these ground rules is required by guidelines, with the aim of enhancing the reliability of children's testimonies. In this article, we use conversation analysis to examine how ground rules are practiced in thirty-eight Dutch police interviews with child witnesses. We focus on the police officers' use of test questions…
The interactional consequences of asking for opinions about literature in Dutch oral exams
This study examines the interactional consequences of opinion-seeking questions in Dutch oral exams. In classroom interactions, presenting an opinion, a personal view on a topic, has been found to be produced with caution by students. Teachers do not evaluate the opinion but invite the student to elaborate, making room for, and acknowledging the student’s epistemic right to an opinion. This may be different in oral exams, because student response…
Everyday co-parenting in a polymedia environment
AI in situated action
Despite its elusiveness as a concept, ‘artificial intelligence’ (AI) is becoming part of everyday life, and a range of empirical and methodological approaches to social studies of AI now span many disciplines. This article reviews the scope of ethnomethodological and conversation analytic (EM/CA) approaches that treat AI as a phenomenon emerging in and through the situated organization of social interaction. Although this approach has been very i…
Whose Ethics? Negotiations and Consultations between CA Scholars and Ethical Assessment Boards
Contains fulltext : 319950.pdf (Publisher’s version ) (Open Access)
Psychology (26 obras) · Conversation (18 obras) · Language, Discourse, Communication Strategies (18 obras) · Computer Science (17 obras) · Conversation analysis (17 obras) · Communication (14 obras) · Sociology (14 obras) · Digital Communication and Language (13 obras) · Linguistics (9 obras) · Political science (9 obras)