Naomi Creutzfeldt
Datos Biográficos
| ID | 1493362 |
|---|---|
| NOMBRE | Naomi Creutzfeldt |
| NOMBRES | Naomi |
| APELLIDO | Creutzfeldt |
| FIRMA | CREUTZFELDT N |
| AFILIACIONES | University of Westminster |
| ORCID | 0000-0001-7254-3475 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 17 |
| TOTAL DE CITAS | 28 |
| TOTAL COMO AUTOR | 17 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2016 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2025 |
| ÍNDICE H | 4 |
Health justice interventions in England and Australia
The Journal of Law and Society in context
On this, the occasion of its 50 th anniversary, we employ a quantitative analysis of the Journal of Law and Society ( JLS ) to chart empirically the evolution of socio‐legal studies in the United Kingdom (UK). By tracing the influence(s) of the JLS upon the development of UK socio‐legal research, not only do we demonstrate a new mode of exploring knowledge production in the field of socio‐legal studies, but we also illustrate how computational me…
Cultural patterns of disputing behaviour
This essay builds on my previous comparative work on Ombuds users and develops the notion of cultural patterns, and attitudes, towards disputing in Germany and the UK (Creutzfeldt & Bradford 2018, Creutzfeldt 2016). I argue that expectations of Ombuds processes are grounded in our socialization of legal or legal-adjacent processes. I explore, through the lens of legal consciousness, the role that legal culture plays in our interactions with the O…
Thinking Holistically About Procedural Justice in Alternative Dispute Resolution
This article examines data collected from users of the German Federal Ombudsman Scheme (GFOS). The data was collected as part of a research project to understand how the GFOS operates in practice and how its procedures and outcomes are accepted by its users. We begin from the premise that experience of procedural justice during this alternative dispute resolution (ADR) process will build institutional legitimacy, and the article makes three contr…
Access to Justice for Vulnerable and Energy-Poor Consumers
How do ordinary people access justice? This book offers a novel socio-legal approach to access to justice, alternative dispute resolution, vulnerability and energy poverty. It poses an access to justice challenge and rethinks it through a lens that accommodates all affected people, especially those who are currently falling through the system. It raises broader questions about alternative dispute resolution, the need for reform to include more co…
Social welfare [law] advice provision during the pandemic in England and Wales
An ambitious reform programme in the UK to digitalise the justice system has been underway since 2016. The recent report carried out for the Administrative Justice Council (AJC) by the authors Digitisation and Accessing Justice in the Community, described how prepared advice providers were for giving digital assistance concerning welfare benefits, and found that organisations were unable to meet the demand for services across all levels of social…
Socio-Legal Studies in Germany and the UK
This Special Issue considers the situated and contextualized development of socio-legal, or law and society, scholarship within two materially different legal and academic cultures, namely Germany and the United Kingdom, with a view to achieving a better understanding of why and how such differences in understanding and practice have arisen. The contributions are grouped into three themes. The first reflects upon the influence of institutional co…
Understanding how and when change occurs in the administrative justice system
This article explores the ongoing condition of the ombudsman sector through models of change adopted from the social science literature. Debates about change are fleshed out through an analysis of the ombudsman/tribunal partnership initiative currently underway. As well as providing an explanation for the slow process of reform in the ombudsman sector, the article highlights the need for further research into the partnership initiative to detail …
Participation as a Framework for Analysing Consumers’ Experiences of Alternative Dispute Resolution (ADR)
This article argues that an analytic framework based on participation is useful for analysing consumer experiences of alternative dispute resolution (ADR), providing a complementary approach to analyses drawing on procedural justice theory. The argument is developed by applying McKeever's ‘ladder of legal participation’ (LLP) 1 to a qualitative data set consisting of interviews with United Kingdom consumers. The article concludes that applying th…
Charlotte O'Brien
Ombudsmen and ADR
The ‘Ombuds Watchers’
This article examines the phenomenon of the ‘ombuds watchers’. These are groups of dissatisfied users of public service ombuds schemes who engage in legal protest against the current system of redress for citizen-state complaints. Through the lens of legal consciousness scholarship we propose a framework that conceptualizes the collectivized protest of the ombuds watchers. Based on an empirical dataset, our analysis shows that the ombuds watchers…
Regulating Dispute Resolution. ADR and Access to Justice at the Crossroads
Regulating Dispute Resolution. ADR and Access to Justice at the Crossroads. Ed. by Felix Steffek and Hannes Unberath in coop. with Hazel Genn, Reinhard Greger and Carrie Menkel-Meadow. Oxford u.a. 2013
What do we expect from an ombudsman? Narratives of everyday engagement with the informal justice system in Germany and the UK
This paper looks at expectations people have of informal justice mechanisms through a rich empirical dataset of 2,775 recent ombudsman users in Germany and the UK. In a cross-cultural comparison, the ombudsman as a model of justice is explored. Not much is known about people's expectations of the ombudsman model; this paper starts to fill the gap. Four roles became apparent in cross-cultural narratives in the dataset: people who interact with omb…
Introduction
Among the diverse approaches to comparison in socio-legal studies, those that employ qualitative research, richness of detail and attention to context are the focus of this special issue. The Introduction draws on comparative law and social science literature to argue that comparison amongst studies of laws in contexts can follow different trajectories: the comparison may start from an assumption of similarity – in form, purposes or context – in …
A voice for change? Trust relationships between ombudsmen, individuals and public service providers
There has been a debate for years about what the role of the ombudsman is. This article examines a key component of the role, to promote trust in public services and government. To be able to do this, however, an ombudsman needs to be perceived as legitimate and be trusted by a range of stakeholders, including the user. This article argues that three key relationships in a person’s complaint journey can build trust in an institution, and must the…
Dispute Resolution Outside of Courts
Attitudes toward legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance, and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the…
Dispute Resolution Outside of Courts
Attitudes toward legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance, and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the…
The ‘Ombuds Watchers’
This article examines the phenomenon of the ‘ombuds watchers’. These are groups of dissatisfied users of public service ombuds schemes who engage in legal protest against the current system of redress for citizen-state complaints. Through the lens of legal consciousness scholarship we propose a framework that conceptualizes the collectivized protest of the ombuds watchers. Based on an empirical dataset, our analysis shows that the ombuds watchers…
Social welfare [law] advice provision during the pandemic in England and Wales
An ambitious reform programme in the UK to digitalise the justice system has been underway since 2016. The recent report carried out for the Administrative Justice Council (AJC) by the authors Digitisation and Accessing Justice in the Community, described how prepared advice providers were for giving digital assistance concerning welfare benefits, and found that organisations were unable to meet the demand for services across all levels of social…
Introduction
Among the diverse approaches to comparison in socio-legal studies, those that employ qualitative research, richness of detail and attention to context are the focus of this special issue. The Introduction draws on comparative law and social science literature to argue that comparison amongst studies of laws in contexts can follow different trajectories: the comparison may start from an assumption of similarity – in form, purposes or context – in …
Regulating Dispute Resolution. ADR and Access to Justice at the Crossroads
Regulating Dispute Resolution. ADR and Access to Justice at the Crossroads. Ed. by Felix Steffek and Hannes Unberath in coop. with Hazel Genn, Reinhard Greger and Carrie Menkel-Meadow. Oxford u.a. 2013
What do we expect from an ombudsman? Narratives of everyday engagement with the informal justice system in Germany and the UK
This paper looks at expectations people have of informal justice mechanisms through a rich empirical dataset of 2,775 recent ombudsman users in Germany and the UK. In a cross-cultural comparison, the ombudsman as a model of justice is explored. Not much is known about people's expectations of the ombudsman model; this paper starts to fill the gap. Four roles became apparent in cross-cultural narratives in the dataset: people who interact with omb…
Introduction
Among the diverse approaches to comparison in socio-legal studies, those that employ qualitative research, richness of detail and attention to context are the focus of this special issue. The Introduction draws on comparative law and social science literature to argue that comparison amongst studies of laws in contexts can follow different trajectories: the comparison may start from an assumption of similarity – in form, purposes or context – in …
A voice for change? Trust relationships between ombudsmen, individuals and public service providers
There has been a debate for years about what the role of the ombudsman is. This article examines a key component of the role, to promote trust in public services and government. To be able to do this, however, an ombudsman needs to be perceived as legitimate and be trusted by a range of stakeholders, including the user. This article argues that three key relationships in a person’s complaint journey can build trust in an institution, and must the…
Dispute Resolution Outside of Courts
Attitudes toward legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance, and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the…
The ‘Ombuds Watchers’
This article examines the phenomenon of the ‘ombuds watchers’. These are groups of dissatisfied users of public service ombuds schemes who engage in legal protest against the current system of redress for citizen-state complaints. Through the lens of legal consciousness scholarship we propose a framework that conceptualizes the collectivized protest of the ombuds watchers. Based on an empirical dataset, our analysis shows that the ombuds watchers…
Ombudsmen and ADR
Charlotte O'Brien
Socio-Legal Studies in Germany and the UK
This Special Issue considers the situated and contextualized development of socio-legal, or law and society, scholarship within two materially different legal and academic cultures, namely Germany and the United Kingdom, with a view to achieving a better understanding of why and how such differences in understanding and practice have arisen. The contributions are grouped into three themes. The first reflects upon the influence of institutional co…
Understanding how and when change occurs in the administrative justice system
This article explores the ongoing condition of the ombudsman sector through models of change adopted from the social science literature. Debates about change are fleshed out through an analysis of the ombudsman/tribunal partnership initiative currently underway. As well as providing an explanation for the slow process of reform in the ombudsman sector, the article highlights the need for further research into the partnership initiative to detail …
Participation as a Framework for Analysing Consumers’ Experiences of Alternative Dispute Resolution (ADR)
This article argues that an analytic framework based on participation is useful for analysing consumer experiences of alternative dispute resolution (ADR), providing a complementary approach to analyses drawing on procedural justice theory. The argument is developed by applying McKeever's ‘ladder of legal participation’ (LLP) 1 to a qualitative data set consisting of interviews with United Kingdom consumers. The article concludes that applying th…
Access to Justice for Vulnerable and Energy-Poor Consumers
How do ordinary people access justice? This book offers a novel socio-legal approach to access to justice, alternative dispute resolution, vulnerability and energy poverty. It poses an access to justice challenge and rethinks it through a lens that accommodates all affected people, especially those who are currently falling through the system. It raises broader questions about alternative dispute resolution, the need for reform to include more co…
Social welfare [law] advice provision during the pandemic in England and Wales
An ambitious reform programme in the UK to digitalise the justice system has been underway since 2016. The recent report carried out for the Administrative Justice Council (AJC) by the authors Digitisation and Accessing Justice in the Community, described how prepared advice providers were for giving digital assistance concerning welfare benefits, and found that organisations were unable to meet the demand for services across all levels of social…
Thinking Holistically About Procedural Justice in Alternative Dispute Resolution
This article examines data collected from users of the German Federal Ombudsman Scheme (GFOS). The data was collected as part of a research project to understand how the GFOS operates in practice and how its procedures and outcomes are accepted by its users. We begin from the premise that experience of procedural justice during this alternative dispute resolution (ADR) process will build institutional legitimacy, and the article makes three contr…
Cultural patterns of disputing behaviour
This essay builds on my previous comparative work on Ombuds users and develops the notion of cultural patterns, and attitudes, towards disputing in Germany and the UK (Creutzfeldt & Bradford 2018, Creutzfeldt 2016). I argue that expectations of Ombuds processes are grounded in our socialization of legal or legal-adjacent processes. I explore, through the lens of legal consciousness, the role that legal culture plays in our interactions with the O…
Health justice interventions in England and Australia
The Journal of Law and Society in context
On this, the occasion of its 50 th anniversary, we employ a quantitative analysis of the Journal of Law and Society ( JLS ) to chart empirically the evolution of socio‐legal studies in the United Kingdom (UK). By tracing the influence(s) of the JLS upon the development of UK socio‐legal research, not only do we demonstrate a new mode of exploring knowledge production in the field of socio‐legal studies, but we also illustrate how computational me…
Law (16 obras) · Political science (16 obras) · Economic Justice (13 obras) · Sociology (12 obras) · Law (11 obras) · Judicial and Constitutional Studies (9 obras) · Ombudsman and Human Rights (7 obras) · Context (archaeology (6 obras) · Business (5 obras) · Criminology (5 obras)