Michael K Hui
Datos Biográficos
| ID | 149886 |
|---|---|
| NOMBRE | Michael K Hui |
| NOMBRES | Michael K |
| APELLIDO | Hui |
| FIRMA | HUI M K |
| AFILIACIONES | Chinese University of Hong Kong |
| ORCID | 0000-0001-9240-590X |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 9 |
| TOTAL DE CITAS | 116 |
| TOTAL COMO AUTOR | 9 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1991 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2021 |
| ÍNDICE H | 7 |
Tourist misbehavior
Moderation Effects of Power Distance on the Relationship Between Types of Empowerment and Employee Satisfaction
Previous research concludes that empowerment is ineffective with employees from societies high in power distance. The present study examines this conclusion across three types of empowerment: discretion empowerment, psychological empowerment, and leadership empowerment (or empowerment leadership behaviors). To assess the effects of power distance on these three types of empowerment, employee surveys were conducted in Canada (a society low in powe…
The Role of Relationship Norms in Responses to Service Failures
A friendly relationship with a service provider can sometimes decrease the negative feelings that consumers experience as the result of a service failure. However, friendship is not always beneficial. When consumers focus their attention on the provider’s obligation to respond to their needs, they react more negatively to a service failure when they are friends of the provider than when they have only a business relationship with him or her. When…
Interactional justice and the fair process effect
Test of a Nonlinear Relationship between Linguistic Acculturation and Ethnic Identification
Following a review of the literature concerning the relationship between acculturation (acquisition of a dominant culture) and ethnic identification (retention of culture of origin), the authors propose that linguistic acculturation is nonlinearly related to ethnic identity. An empirical study was conducted to test this relationship between linguistic acculturation and ethnic identification using data gathered from multiple studies investigating …
The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting
This study considers the interaction effect of service stage (conceptualized as the distance to the goal state of the service encounter) and delay type (procedural, correctional, and unknown) on consumers' reactions to waiting. Field theory suggests that the further away a delay occurs from the goal state of the service encounter, the more negative its impact will be on consumers. The anticipatory model, however, suggests that the direction of th…
An Empirical Study of Multidimensional Ethnic Change
This study provides empirical evidence to support the view that ethnic change is a multidimensional process. Using exploratory and confirmatory factor analysis conducted on measures of several French Canadian (FC) ethnicity facets, it identifies ethnic affiliation and acculturative tendency as two key dimensions of ethnic change experienced by French Canadians in their contacts with English Canadians. The ethnic affiliation dimension was indicate…
The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting
In the study of consumers' evaluation of the service setting, laboratory experiments using environmental simulations provide researchers with a level of control that can otherwise be difficult to achieve in field studies. This article demonstrates that photographic slides and videotapes, used as environmental simulations in testing a theory of crowding, have ecological validity. The same theoretical model is tested with data obtained from a field…
Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Perceived control is proposed to be a crucial variable in mediating the consumer's emotional and behavioral responses to the physical environment and the contact personnel that constitute the service encounter. Results of an experimental test of this proposition confirm the importance of perceived control in mediating the effects of two situational features of the encounter—consumer density (the number of consumers that are present in a service s…
Test of a Nonlinear Relationship between Linguistic Acculturation and Ethnic Identification
Following a review of the literature concerning the relationship between acculturation (acquisition of a dominant culture) and ethnic identification (retention of culture of origin), the authors propose that linguistic acculturation is nonlinearly related to ethnic identity. An empirical study was conducted to test this relationship between linguistic acculturation and ethnic identification using data gathered from multiple studies investigating …
Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Perceived control is proposed to be a crucial variable in mediating the consumer's emotional and behavioral responses to the physical environment and the contact personnel that constitute the service encounter. Results of an experimental test of this proposition confirm the importance of perceived control in mediating the effects of two situational features of the encounter—consumer density (the number of consumers that are present in a service s…
Tourist misbehavior
The Role of Relationship Norms in Responses to Service Failures
A friendly relationship with a service provider can sometimes decrease the negative feelings that consumers experience as the result of a service failure. However, friendship is not always beneficial. When consumers focus their attention on the provider’s obligation to respond to their needs, they react more negatively to a service failure when they are friends of the provider than when they have only a business relationship with him or her. When…
An Empirical Study of Multidimensional Ethnic Change
This study provides empirical evidence to support the view that ethnic change is a multidimensional process. Using exploratory and confirmatory factor analysis conducted on measures of several French Canadian (FC) ethnicity facets, it identifies ethnic affiliation and acculturative tendency as two key dimensions of ethnic change experienced by French Canadians in their contacts with English Canadians. The ethnic affiliation dimension was indicate…
The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting
In the study of consumers' evaluation of the service setting, laboratory experiments using environmental simulations provide researchers with a level of control that can otherwise be difficult to achieve in field studies. This article demonstrates that photographic slides and videotapes, used as environmental simulations in testing a theory of crowding, have ecological validity. The same theoretical model is tested with data obtained from a field…
The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting
This study considers the interaction effect of service stage (conceptualized as the distance to the goal state of the service encounter) and delay type (procedural, correctional, and unknown) on consumers' reactions to waiting. Field theory suggests that the further away a delay occurs from the goal state of the service encounter, the more negative its impact will be on consumers. The anticipatory model, however, suggests that the direction of th…
Moderation Effects of Power Distance on the Relationship Between Types of Empowerment and Employee Satisfaction
Previous research concludes that empowerment is ineffective with employees from societies high in power distance. The present study examines this conclusion across three types of empowerment: discretion empowerment, psychological empowerment, and leadership empowerment (or empowerment leadership behaviors). To assess the effects of power distance on these three types of empowerment, employee surveys were conducted in Canada (a society low in powe…
Interactional justice and the fair process effect
Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience
Perceived control is proposed to be a crucial variable in mediating the consumer's emotional and behavioral responses to the physical environment and the contact personnel that constitute the service encounter. Results of an experimental test of this proposition confirm the importance of perceived control in mediating the effects of two situational features of the encounter—consumer density (the number of consumers that are present in a service s…
The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting
In the study of consumers' evaluation of the service setting, laboratory experiments using environmental simulations provide researchers with a level of control that can otherwise be difficult to achieve in field studies. This article demonstrates that photographic slides and videotapes, used as environmental simulations in testing a theory of crowding, have ecological validity. The same theoretical model is tested with data obtained from a field…
An Empirical Study of Multidimensional Ethnic Change
This study provides empirical evidence to support the view that ethnic change is a multidimensional process. Using exploratory and confirmatory factor analysis conducted on measures of several French Canadian (FC) ethnicity facets, it identifies ethnic affiliation and acculturative tendency as two key dimensions of ethnic change experienced by French Canadians in their contacts with English Canadians. The ethnic affiliation dimension was indicate…
Test of a Nonlinear Relationship between Linguistic Acculturation and Ethnic Identification
Following a review of the literature concerning the relationship between acculturation (acquisition of a dominant culture) and ethnic identification (retention of culture of origin), the authors propose that linguistic acculturation is nonlinearly related to ethnic identity. An empirical study was conducted to test this relationship between linguistic acculturation and ethnic identification using data gathered from multiple studies investigating …
The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting
This study considers the interaction effect of service stage (conceptualized as the distance to the goal state of the service encounter) and delay type (procedural, correctional, and unknown) on consumers' reactions to waiting. Field theory suggests that the further away a delay occurs from the goal state of the service encounter, the more negative its impact will be on consumers. The anticipatory model, however, suggests that the direction of th…
Interactional justice and the fair process effect
The Role of Relationship Norms in Responses to Service Failures
A friendly relationship with a service provider can sometimes decrease the negative feelings that consumers experience as the result of a service failure. However, friendship is not always beneficial. When consumers focus their attention on the provider’s obligation to respond to their needs, they react more negatively to a service failure when they are friends of the provider than when they have only a business relationship with him or her. When…
Moderation Effects of Power Distance on the Relationship Between Types of Empowerment and Employee Satisfaction
Previous research concludes that empowerment is ineffective with employees from societies high in power distance. The present study examines this conclusion across three types of empowerment: discretion empowerment, psychological empowerment, and leadership empowerment (or empowerment leadership behaviors). To assess the effects of power distance on these three types of empowerment, employee surveys were conducted in Canada (a society low in powe…
Tourist misbehavior
Psychology (9 obras) · Social Psychology (6 obras) · Sociology (6 obras) · Business (5 obras) · Marketing (5 obras) · Social Psychology (5 obras) · Computer Science (4 obras) · Consumer Behavior in Brand Consumption and Identification (4 obras) · Marketing (4 obras) · Service (business) (4 obras)