Denise Dumke De Medeiros
Datos Biográficos
| ID | 2813660 |
|---|---|
| NOMBRE | Denise Dumke De Medeiros |
| NOMBRES | Denise Dumke |
| APELLIDO | De Medeiros |
| FIRMA | DE MEDEIROS D D |
| AFILIACIONES | Universidade Federal de Pernambuco |
| ORCID | 0000-0001-7927-9021 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 4 |
| TOTAL DE CITAS | 0 |
| TOTAL COMO AUTOR | 4 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2017 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 0 |
Exploratory Analysis of Sustainable Consumption and Production Factors in Services
This study investigates how 14 sustainable consumption and production (SCP) factors interact across four service categories—Mass Service, Professional Service, Service Factory, and Service Shop—using interpretive structural modeling (ISM). ISM enables the identification and hierarchical classification of interdependencies among SCP factors in service contexts. The analysis was conducted through four case studies in banks, civil construction, frui…
Assessing quality of air transport service
This paper aims to analyze the opinion of tourists about airlines’ service in a developing country. For this, the study proposes to make a comparative analysis of two evaluation models (SERVQUAL and SERVPERF) to investigate the factors that influence the formation of perceived quality in airline services, using statistical techniques such as Cluster Analysis and Structural Equation Modeling. Although the results were not the same, the result of b…
Servbike
Mapeamento do perfil de demanda inadequada nos serviços de saúde pública no Brasil
Este artigo investiga o perfil de uso inadequado em serviços de saúde pública no Brasil, através da análise das características do usuário e das circunstâncias de atendimento de usuários de call centers. São utilizadas informações de centrais de aconselhamento médico por telefone. Um modelo de regressão logística binária é proposto para estimar as relações entre o perfil do usuário, as circunstâncias de atendimento e a demanda inadequada. Impacta…
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Mapeamento do perfil de demanda inadequada nos serviços de saúde pública no Brasil
Este artigo investiga o perfil de uso inadequado em serviços de saúde pública no Brasil, através da análise das características do usuário e das circunstâncias de atendimento de usuários de call centers. São utilizadas informações de centrais de aconselhamento médico por telefone. Um modelo de regressão logística binária é proposto para estimar as relações entre o perfil do usuário, as circunstâncias de atendimento e a demanda inadequada. Impacta…
Servbike
Assessing quality of air transport service
This paper aims to analyze the opinion of tourists about airlines’ service in a developing country. For this, the study proposes to make a comparative analysis of two evaluation models (SERVQUAL and SERVPERF) to investigate the factors that influence the formation of perceived quality in airline services, using statistical techniques such as Cluster Analysis and Structural Equation Modeling. Although the results were not the same, the result of b…
Exploratory Analysis of Sustainable Consumption and Production Factors in Services
This study investigates how 14 sustainable consumption and production (SCP) factors interact across four service categories—Mass Service, Professional Service, Service Factory, and Service Shop—using interpretive structural modeling (ISM). ISM enables the identification and hierarchical classification of interdependencies among SCP factors in service contexts. The analysis was conducted through four case studies in banks, civil construction, frui…
Business (2 obras) · Customer satisfaction (2 obras) · Customer Service Quality and Loyalty (2 obras) · Marketing (2 obras) · Aviation Industry Analysis and Trends (1 obras) · Computer Science (1 obras) · Consumer Retail Behavior Studies (1 obras) · Consumption (sociology (1 obras) · Engineering (1 obras) · Environmental Sustainability in Business (1 obras)