Peter Bain
Datos Biográficos
| ID | 3772808 |
|---|---|
| NOMBRE | Peter Bain |
| NOMBRES | Peter |
| APELLIDO | Bain |
| FIRMA | BAIN P |
| AFILIACIONES | University of Strathclyde |
| VERIFICADO | No |
| TOTAL DE OBRAS | 16 |
| TOTAL DE CITAS | 430 |
| TOTAL COMO AUTOR | 16 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1993 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2008 |
| ÍNDICE H | 8 |
United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring
The offshoring of business processes from the global North to low‐cost countries of the global South has grown spectacularly in the current decade. Self‐evidently, transnational relocation presents considerable challenges for organised labour since it suggests both a ‘race to the bottom’ in respect of pay, conditions and workers' rights and wholesale redundancies in the developed economies. This paper examines the specific case of the migration o…
The Meaning of Work in the New Economy
This book analyzes the multiple levels of meaning which people attach to work today, and the role of work in people's lives. By looking at call centres and software development, the book evaluates som
Reflections on the call centre — a reply to Glucksmann
The point of departure is the welcome contribution to Work, Employment and Society by Miriam Glucksmann (2004) to the call centre debate. The principal contention of Call Configurations is that the existing literature has provided only limited conceptualization. For, she argues, despite the 'wealth of empirical data detailing the inner workings of call centres, managerial strategies and labour process ... and their conditions of employment', prov…
A History of the Society of Graphical and Allied Trades
With full access to the union's records, John Gennard and Peter Bain have produced a wide-ranging history of SOGAT up to its merger with the National Graphical Association in 1991.In addition to presenting a thorough study of the union, this book provides a valuable insight into the paper and printing industries during a period of great change as well as examining some of the most momentous events in recent British industrial relations history
India calling to the far away towns
In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless undertaking, principally through an investigation of the Indian call centre labour process. This enquiry is informed initially by an analysis of the political-economic factors driving offshoring and shaping th…
Subterranean Worksick Blues
This article engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers' humour and joking practices. The authors emphasize the subversive character of humour in the workplace, rejecting perspectives which see humour as inevitably contributing to organizational harmony. Drawing on methodologies, including ethnography, which permitted the authors to penetrate the organiz…
A Unique Working Environment
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Executive (HSE), critique the existing regulatory framework and present a holistic diagnostic model of occupationally induced ill-health. This model is utilized to investigate quantitative and qualitative…
Work Organization, Control and the Experience of Work in Call Centres
Despite the integration of telephone and VDU technologies, call centres are not uniform in terms of work organization. It is suggested that diversity can best be understood by reference to a range of quantitative and qualitative characteristics. Consequently, perspectives that treat all call centres as if they were the same hybrids of customization and routinization are rejected, along with over-optimistic interpretations of labour control over w…
Seizing the Time? Union recruitment Potential in Scottish Call Centres
Examines the potential of Trade Union membership in Scottish call centres
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
This article presents a thoroughgoing critique of Fernie and Metcalf’s perspective, that the call centre is characterised by the operation of an ‘electronic panopticon’ in which supervisory power has been ‘rendered perfect’. Drawing on evidence from a telecommunications call centre the authors analyse the significance of emerging forms of employee resistance
‘An assembly line in the head’
To date, academic studies of the call centre ‘sector’ remain limited in scope. Here the authors attempt to remedy that omission by analysing the recent and spectacular growth of call centres in the UK, drawing on a wide variety of sources, including two extensive surveys of developments in Scotland during 1997
Once I Get You Up There, Where the Air is Rarified’
The working environment of the modern aircraft and the conditions in which airline cabin crews operate are issues which have been largely ignored in the industrial relations literature. This article considers recent trends in airline industrial relations and argues that the aircraft cabin is host to a number of hazards which pose serious threats to the health and safety of those who work in it
Sick and Tired? Working in the Modern Office
Sick and Tired? - Working in the Modern Office
Sickness and control in the office—the sick building syndrome
Here the authors examine the unions' experience of building‐related sickness among their members and argue that we can no longer treat the built working environment as a neutral factor when analysing the labour process
The Determinants of Trade Union Membership in Britain
Trade union density, defined as the number of union members divided by the total number of workers, fell in Britain from 55% in 1979 to about 41% in 1989. (By comparison, the corresponding U.S. figures for those years are 23% and 16%.) Even before the decline began, British scholars and practitioners began focusing increasing attention on the determinants of union growth and decline. This literature review traces debate on the subject in Britain …
India calling to the far away towns
In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless undertaking, principally through an investigation of the Indian call centre labour process. This enquiry is informed initially by an analysis of the political-economic factors driving offshoring and shaping th…
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
This article presents a thoroughgoing critique of Fernie and Metcalf’s perspective, that the call centre is characterised by the operation of an ‘electronic panopticon’ in which supervisory power has been ‘rendered perfect’. Drawing on evidence from a telecommunications call centre the authors analyse the significance of emerging forms of employee resistance
Work Organization, Control and the Experience of Work in Call Centres
Despite the integration of telephone and VDU technologies, call centres are not uniform in terms of work organization. It is suggested that diversity can best be understood by reference to a range of quantitative and qualitative characteristics. Consequently, perspectives that treat all call centres as if they were the same hybrids of customization and routinization are rejected, along with over-optimistic interpretations of labour control over w…
Subterranean Worksick Blues
This article engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers' humour and joking practices. The authors emphasize the subversive character of humour in the workplace, rejecting perspectives which see humour as inevitably contributing to organizational harmony. Drawing on methodologies, including ethnography, which permitted the authors to penetrate the organiz…
A Unique Working Environment
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Executive (HSE), critique the existing regulatory framework and present a holistic diagnostic model of occupationally induced ill-health. This model is utilized to investigate quantitative and qualitative…
United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring
The offshoring of business processes from the global North to low‐cost countries of the global South has grown spectacularly in the current decade. Self‐evidently, transnational relocation presents considerable challenges for organised labour since it suggests both a ‘race to the bottom’ in respect of pay, conditions and workers' rights and wholesale redundancies in the developed economies. This paper examines the specific case of the migration o…
The Determinants of Trade Union Membership in Britain
Trade union density, defined as the number of union members divided by the total number of workers, fell in Britain from 55% in 1979 to about 41% in 1989. (By comparison, the corresponding U.S. figures for those years are 23% and 16%.) Even before the decline began, British scholars and practitioners began focusing increasing attention on the determinants of union growth and decline. This literature review traces debate on the subject in Britain …
Reflections on the call centre — a reply to Glucksmann
The point of departure is the welcome contribution to Work, Employment and Society by Miriam Glucksmann (2004) to the call centre debate. The principal contention of Call Configurations is that the existing literature has provided only limited conceptualization. For, she argues, despite the 'wealth of empirical data detailing the inner workings of call centres, managerial strategies and labour process ... and their conditions of employment', prov…
Sick and Tired? Working in the Modern Office
Once I Get You Up There, Where the Air is Rarified’
The working environment of the modern aircraft and the conditions in which airline cabin crews operate are issues which have been largely ignored in the industrial relations literature. This article considers recent trends in airline industrial relations and argues that the aircraft cabin is host to a number of hazards which pose serious threats to the health and safety of those who work in it
Sickness and control in the office—the sick building syndrome
Here the authors examine the unions' experience of building‐related sickness among their members and argue that we can no longer treat the built working environment as a neutral factor when analysing the labour process
Seizing the Time? Union recruitment Potential in Scottish Call Centres
Examines the potential of Trade Union membership in Scottish call centres
The Determinants of Trade Union Membership in Britain
Trade union density, defined as the number of union members divided by the total number of workers, fell in Britain from 55% in 1979 to about 41% in 1989. (By comparison, the corresponding U.S. figures for those years are 23% and 16%.) Even before the decline began, British scholars and practitioners began focusing increasing attention on the determinants of union growth and decline. This literature review traces debate on the subject in Britain …
Sickness and control in the office—the sick building syndrome
Here the authors examine the unions' experience of building‐related sickness among their members and argue that we can no longer treat the built working environment as a neutral factor when analysing the labour process
Sick and Tired? Working in the Modern Office
Sick and Tired? - Working in the Modern Office
Once I Get You Up There, Where the Air is Rarified’
The working environment of the modern aircraft and the conditions in which airline cabin crews operate are issues which have been largely ignored in the industrial relations literature. This article considers recent trends in airline industrial relations and argues that the aircraft cabin is host to a number of hazards which pose serious threats to the health and safety of those who work in it
‘An assembly line in the head’
To date, academic studies of the call centre ‘sector’ remain limited in scope. Here the authors attempt to remedy that omission by analysing the recent and spectacular growth of call centres in the UK, drawing on a wide variety of sources, including two extensive surveys of developments in Scotland during 1997
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
This article presents a thoroughgoing critique of Fernie and Metcalf’s perspective, that the call centre is characterised by the operation of an ‘electronic panopticon’ in which supervisory power has been ‘rendered perfect’. Drawing on evidence from a telecommunications call centre the authors analyse the significance of emerging forms of employee resistance
Seizing the Time? Union recruitment Potential in Scottish Call Centres
Examines the potential of Trade Union membership in Scottish call centres
Work Organization, Control and the Experience of Work in Call Centres
Despite the integration of telephone and VDU technologies, call centres are not uniform in terms of work organization. It is suggested that diversity can best be understood by reference to a range of quantitative and qualitative characteristics. Consequently, perspectives that treat all call centres as if they were the same hybrids of customization and routinization are rejected, along with over-optimistic interpretations of labour control over w…
Subterranean Worksick Blues
This article engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers' humour and joking practices. The authors emphasize the subversive character of humour in the workplace, rejecting perspectives which see humour as inevitably contributing to organizational harmony. Drawing on methodologies, including ethnography, which permitted the authors to penetrate the organiz…
A Unique Working Environment
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Executive (HSE), critique the existing regulatory framework and present a holistic diagnostic model of occupationally induced ill-health. This model is utilized to investigate quantitative and qualitative…
A History of the Society of Graphical and Allied Trades
With full access to the union's records, John Gennard and Peter Bain have produced a wide-ranging history of SOGAT up to its merger with the National Graphical Association in 1991.In addition to presenting a thorough study of the union, this book provides a valuable insight into the paper and printing industries during a period of great change as well as examining some of the most momentous events in recent British industrial relations history
India calling to the far away towns
In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless undertaking, principally through an investigation of the Indian call centre labour process. This enquiry is informed initially by an analysis of the political-economic factors driving offshoring and shaping th…
The Meaning of Work in the New Economy
This book analyzes the multiple levels of meaning which people attach to work today, and the role of work in people's lives. By looking at call centres and software development, the book evaluates som
Reflections on the call centre — a reply to Glucksmann
The point of departure is the welcome contribution to Work, Employment and Society by Miriam Glucksmann (2004) to the call centre debate. The principal contention of Call Configurations is that the existing literature has provided only limited conceptualization. For, she argues, despite the 'wealth of empirical data detailing the inner workings of call centres, managerial strategies and labour process ... and their conditions of employment', prov…
United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring
The offshoring of business processes from the global North to low‐cost countries of the global South has grown spectacularly in the current decade. Self‐evidently, transnational relocation presents considerable challenges for organised labour since it suggests both a ‘race to the bottom’ in respect of pay, conditions and workers' rights and wholesale redundancies in the developed economies. This paper examines the specific case of the migration o…
Emotional Labor in Professions (9 obras) · Employment and Welfare Studies (9 obras) · Engineering (9 obras) · Political science (9 obras) · Business (8 obras) · Call centre (8 obras) · Law (8 obras) · Computer Science (7 obras) · Labor Movements and Unions (7 obras) · Economics (6 obras)