Dennis Nickson
Datos Biográficos
| ID | 4368510 |
|---|---|
| NOMBRE | Dennis Nickson |
| NOMBRES | Dennis |
| APELLIDO | Nickson |
| FIRMA | NICKSON D |
| AFILIACIONES | University of Strathclyde |
| ORCID | 0000-0002-3328-0729 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 18 |
| TOTAL DE CITAS | 233 |
| TOTAL COMO AUTOR | 18 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1997 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2025 |
| ÍNDICE H | 4 |
Socially Irresponsible HRM
This paper considers the value and extent to which socially responsible HRM enhances understanding of HR practices in the corporate hotel sector. The paper seeks to address two research questions. Firstly, what are the underlying management philosophies guiding models of HRM within the upper market corporate hotel sector? Secondly, how do the resultant HR practices impact the employee experience of work and well-being? Qualitative case studies we…
Still the White Man's World?” Exploring Visible and Invisible Intersectional Dynamics and Aesthetic Labor‐Related Inequalities Among English Language Teachers in the UAE Education Sector
Research on the gendered lived experience of female self‐initiated expatriates (SIEs) in the MENA region is limited and limiting. Although research has informed us that gender and other intersections such as race and nationality play a pivotal role in shaping one's working and private life in the MENA region, it is limiting in illustrating the role of tri‐racial aesthetic labor which encompasses both visible and invisible intersectional character…
Affective labour, blurred work–leisure boundaries, and intensity of exploitation in the hospitality sector
This article contributes to ongoing debates about the nature and boundaries of work in the post-Fordist economy. It examines the dynamic interplay between affective labour practices, workers’ subjectivity and exploitation. Drawing on 36 in-depth semi-structured interviews with front-of-house hospitality workers in Spain, it proposes a framework that distinguishes between different levels of affective labour, based on workers’ self-investment, and…
‘Boys will be boys?’
This article considers the intersection of sexual harassment and internal hegemonic masculinity in assessing the experiences of men working in the gay tourism industry in Spain. It reports data from 36 interviews with managers and employers in a range of organizations primarily catering for gay, male customers. Consideration of the experiences of men working in the gay tourism industry allows for an understanding of how they navigate the near-con…
He is the customer, I will say yes’
This article explores the sexualized nature of the gay tourism industry and examines how ‘pink dollar’ organizations tacitly encourage incidences of sexual harassment from customers. Drawing on qualitative data from two popular gay tourism destinations, the article shows the embeddedness of sex, as a selling point, in the industry which creates blurred lines between service, sexuality, and sex. This consequently leads to sexual harassment by cust…
Aesthetic Labour
Skill requirements in retail work
This article considers skill requirements in retail work, drawing on the example of high-end fashion retailing. It considers debates about the required 'soft' and 'hard' elements of skill for such work. Drawing on Cockburn's typology - skill residing in the worker; in what is required to perform a job; and as a socially constructed political concept - it seeks to offer a more nuanced discussion of the nature of skills in retail work beyond the us…
Role stretch’
With the increasing number of teaching and classroom assistants across the UK there is now much debate about what their role should be. In particular concerns have arisen about the extent to which they overstep the boundary from supporting teaching and learning into teaching pupils. This study assesses this issue within Scotland. It draws on a national survey of 2000 head teachers, teachers and classroom assistants and interviews with directors o…
Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services
This article examines sexualized work and, more particularly, how and why, at the organizational level in interactive services, employees become sexualized labour. In doing so it assesses the thin line between selling a service and selling sexuality. The analysis revisits existing literature on emotional labour, organizational aesthetics and workplace sexuality, noting the common concern in this literature with employee's appearance or looks. The…
A new labour aristocracy? Aesthetic labour and routine interactive service
A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the servi…
Employee experience of aesthetic labour in retail and hospitality
Interactive service job growth in the UK is significant.Analysis of labour within these services has tended to focus on employee attitudes, framed through emotional labour. Such analysis is not incorrect, just partial. Some employers also demand aesthetic labour, or employees with particular embodied capacities and attributes that appeal to the senses of customers. Reporting survey and focus group data, this article explores aesthetic labour as i…
Lone Parents, the New Deal and the Opportunities and Barriers to Retail Employment
The number of lone parents has increased considerably in recent years and the UK Labour Government has reacted by encouraging them to move from welfare and into work. This group face multi-dimensional and complex barriers to employment that the government has attempted to rectify through the introduction of various initiatives such as the National Childcare Strategy, the Working Families Tax Credit and the New Deal. The availability of appropriat…
Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy
Debates about the nature of work, employment and skill formation in the 'new' economy have, to date, neglected the norton of 'aesthetic labour'. Identification by us of this 'new' form of labour provides the basis to review some of the implications in relation to skill acquisition and usage, current training provision and social exclusion as it effects an area of the economy that is predicted to have massive jobs growth. Thus, the article briefly…
The Labour of Aesthetics and the Aesthetics of Organization
This article develops the conceptualization and analysis of aesthetic labour in two parts. The first part focuses on conceptualizing aesthetic labour. We critically revisit the emotional labour literature, arguing that the analysis of interactive service work is impeded by the way in which its corporeal aspects are retired and that, by shifting the focus from emotional to aesthetic labour, we are able to recuperate the embodied character of servi…
Aesthetic Labour in Interactive Service Work
This article discusses the aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow.
Whatever it Takes? Managing 'Empowered' Employees and the Service Encounter in an International Hotel Chain
In an attempt to encourage employee discretion and self-direction many luxury international hotels are turning to employee empowerment strategies as a solution. These are based on the assumption that 'most employess can make good decisions if they are properly socialised, trained and informed. They can be internally motivated to perform effectively, and they are capable of self-control and self-direction' (Bowen and Lawler 1992: 35). Empowerment …
Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy
Debates about the nature of work, employment and skill formation in the ‘new ’ economy have, to date, neglected the notion of ‘aesthetic labour’. Identification by us of this ‘new ’ form of labour provides the basis to review some of the implications in relation to skill acquisition and usage, current training provision and social exclusion as it effects an area of the economy that is predicted to have massive jobs growth. Thus, the article brief…
Looking Good and Sounding Right
Suggests that bosses choose staff for their self-presentational skills rather than technical skills or experience. The authors, Chris Warhurst and Dennis Nickson of Strathclyde University, believe that government training policy should try and help staff meet these needs. Everyone, not only middle-class professionals and politicians, should be prepared to make use of the image-makers. The survey was carried out in the Glasgow region but its findi…
Employee experience of aesthetic labour in retail and hospitality
Interactive service job growth in the UK is significant.Analysis of labour within these services has tended to focus on employee attitudes, framed through emotional labour. Such analysis is not incorrect, just partial. Some employers also demand aesthetic labour, or employees with particular embodied capacities and attributes that appeal to the senses of customers. Reporting survey and focus group data, this article explores aesthetic labour as i…
Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services
This article examines sexualized work and, more particularly, how and why, at the organizational level in interactive services, employees become sexualized labour. In doing so it assesses the thin line between selling a service and selling sexuality. The analysis revisits existing literature on emotional labour, organizational aesthetics and workplace sexuality, noting the common concern in this literature with employee's appearance or looks. The…
A new labour aristocracy? Aesthetic labour and routine interactive service
A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the servi…
Whatever it Takes? Managing 'Empowered' Employees and the Service Encounter in an International Hotel Chain
In an attempt to encourage employee discretion and self-direction many luxury international hotels are turning to employee empowerment strategies as a solution. These are based on the assumption that 'most employess can make good decisions if they are properly socialised, trained and informed. They can be internally motivated to perform effectively, and they are capable of self-control and self-direction' (Bowen and Lawler 1992: 35). Empowerment …
Skill requirements in retail work
This article considers skill requirements in retail work, drawing on the example of high-end fashion retailing. It considers debates about the required 'soft' and 'hard' elements of skill for such work. Drawing on Cockburn's typology - skill residing in the worker; in what is required to perform a job; and as a socially constructed political concept - it seeks to offer a more nuanced discussion of the nature of skills in retail work beyond the us…
Whatever it Takes? Managing 'Empowered' Employees and the Service Encounter in an International Hotel Chain
In an attempt to encourage employee discretion and self-direction many luxury international hotels are turning to employee empowerment strategies as a solution. These are based on the assumption that 'most employess can make good decisions if they are properly socialised, trained and informed. They can be internally motivated to perform effectively, and they are capable of self-control and self-direction' (Bowen and Lawler 1992: 35). Empowerment …
Aesthetic Labour in Interactive Service Work
This article discusses the aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow.
Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy
Debates about the nature of work, employment and skill formation in the 'new' economy have, to date, neglected the norton of 'aesthetic labour'. Identification by us of this 'new' form of labour provides the basis to review some of the implications in relation to skill acquisition and usage, current training provision and social exclusion as it effects an area of the economy that is predicted to have massive jobs growth. Thus, the article briefly…
The Labour of Aesthetics and the Aesthetics of Organization
This article develops the conceptualization and analysis of aesthetic labour in two parts. The first part focuses on conceptualizing aesthetic labour. We critically revisit the emotional labour literature, arguing that the analysis of interactive service work is impeded by the way in which its corporeal aspects are retired and that, by shifting the focus from emotional to aesthetic labour, we are able to recuperate the embodied character of servi…
Lone Parents, the New Deal and the Opportunities and Barriers to Retail Employment
The number of lone parents has increased considerably in recent years and the UK Labour Government has reacted by encouraging them to move from welfare and into work. This group face multi-dimensional and complex barriers to employment that the government has attempted to rectify through the introduction of various initiatives such as the National Childcare Strategy, the Working Families Tax Credit and the New Deal. The availability of appropriat…
A new labour aristocracy? Aesthetic labour and routine interactive service
A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the servi…
Employee experience of aesthetic labour in retail and hospitality
Interactive service job growth in the UK is significant.Analysis of labour within these services has tended to focus on employee attitudes, framed through emotional labour. Such analysis is not incorrect, just partial. Some employers also demand aesthetic labour, or employees with particular embodied capacities and attributes that appeal to the senses of customers. Reporting survey and focus group data, this article explores aesthetic labour as i…
Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services
This article examines sexualized work and, more particularly, how and why, at the organizational level in interactive services, employees become sexualized labour. In doing so it assesses the thin line between selling a service and selling sexuality. The analysis revisits existing literature on emotional labour, organizational aesthetics and workplace sexuality, noting the common concern in this literature with employee's appearance or looks. The…
Role stretch’
With the increasing number of teaching and classroom assistants across the UK there is now much debate about what their role should be. In particular concerns have arisen about the extent to which they overstep the boundary from supporting teaching and learning into teaching pupils. This study assesses this issue within Scotland. It draws on a national survey of 2000 head teachers, teachers and classroom assistants and interviews with directors o…
Skill requirements in retail work
This article considers skill requirements in retail work, drawing on the example of high-end fashion retailing. It considers debates about the required 'soft' and 'hard' elements of skill for such work. Drawing on Cockburn's typology - skill residing in the worker; in what is required to perform a job; and as a socially constructed political concept - it seeks to offer a more nuanced discussion of the nature of skills in retail work beyond the us…
Aesthetic Labour
‘Boys will be boys?’
This article considers the intersection of sexual harassment and internal hegemonic masculinity in assessing the experiences of men working in the gay tourism industry in Spain. It reports data from 36 interviews with managers and employers in a range of organizations primarily catering for gay, male customers. Consideration of the experiences of men working in the gay tourism industry allows for an understanding of how they navigate the near-con…
He is the customer, I will say yes’
This article explores the sexualized nature of the gay tourism industry and examines how ‘pink dollar’ organizations tacitly encourage incidences of sexual harassment from customers. Drawing on qualitative data from two popular gay tourism destinations, the article shows the embeddedness of sex, as a selling point, in the industry which creates blurred lines between service, sexuality, and sex. This consequently leads to sexual harassment by cust…
Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy
Debates about the nature of work, employment and skill formation in the ‘new ’ economy have, to date, neglected the notion of ‘aesthetic labour’. Identification by us of this ‘new ’ form of labour provides the basis to review some of the implications in relation to skill acquisition and usage, current training provision and social exclusion as it effects an area of the economy that is predicted to have massive jobs growth. Thus, the article brief…
Looking Good and Sounding Right
Suggests that bosses choose staff for their self-presentational skills rather than technical skills or experience. The authors, Chris Warhurst and Dennis Nickson of Strathclyde University, believe that government training policy should try and help staff meet these needs. Everyone, not only middle-class professionals and politicians, should be prepared to make use of the image-makers. The survey was carried out in the Glasgow region but its findi…
Socially Irresponsible HRM
This paper considers the value and extent to which socially responsible HRM enhances understanding of HR practices in the corporate hotel sector. The paper seeks to address two research questions. Firstly, what are the underlying management philosophies guiding models of HRM within the upper market corporate hotel sector? Secondly, how do the resultant HR practices impact the employee experience of work and well-being? Qualitative case studies we…
Still the White Man's World?” Exploring Visible and Invisible Intersectional Dynamics and Aesthetic Labor‐Related Inequalities Among English Language Teachers in the UAE Education Sector
Research on the gendered lived experience of female self‐initiated expatriates (SIEs) in the MENA region is limited and limiting. Although research has informed us that gender and other intersections such as race and nationality play a pivotal role in shaping one's working and private life in the MENA region, it is limiting in illustrating the role of tri‐racial aesthetic labor which encompasses both visible and invisible intersectional character…
Affective labour, blurred work–leisure boundaries, and intensity of exploitation in the hospitality sector
This article contributes to ongoing debates about the nature and boundaries of work in the post-Fordist economy. It examines the dynamic interplay between affective labour practices, workers’ subjectivity and exploitation. Drawing on 36 in-depth semi-structured interviews with front-of-house hospitality workers in Spain, it proposes a framework that distinguishes between different levels of affective labour, based on workers’ self-investment, and…
Sociology (13 obras) · Business (10 obras) · Emotional Labor in Professions (8 obras) · Political science (8 obras) · Psychology (8 obras) · Marketing (7 obras) · Public relations (6 obras) · Service (business (6 obras) · Digital Economy and Work Transformation (5 obras) · Economics (5 obras)