Miyeon Song
Datos Biográficos
| ID | 4371908 |
|---|---|
| NOMBRE | Miyeon Song |
| NOMBRES | Miyeon |
| APELLIDO | Song |
| FIRMA | SONG M |
| AFILIACIONES | University of South Carolina, Columbia, USA |
| ORCID | 0000-0002-2875-9786 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 20 |
| TOTAL DE CITAS | 174 |
| OBRAS COMO AUTOR | 20 |
| OBRAS COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2016 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 8 |
The next generation of citizen satisfaction research
This special issue of Public Management Review seeks to stimulate researchers working on citizen satisfaction with ideas and examples for improving on the currently dominant theory, the expectancy-disconfirmation model (EDM), as well as broadening the range of research designs used. We begin by identifying key areas where citizen satisfaction research is somewhat ‘stuck’. We then draw out key contributions by the articles in this special issue th…
Symbolic representation in policing
Management Impact on Performance in Public, Nonprofit, and For-Profit Organizations
While numerous studies support the notion that management matters for performance, the varying nature of its impact across the public, nonprofit, and for-profit sectors remains underexplored in the literature. This article examines how management affects performance differently across these sectors by focusing on tangible management practices such as internal management, the exploitation of new opportunities, and strategies for buffering environm…
Socioeconomic Disparities, Service Equity, and Citizen Satisfaction
The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a…
Examining attitudes toward public participation across sectors
Public views of government are linked to trust, coproduction, regulatory compliance, and political participation. This study focuses on factors shaping public attitudes toward government programs by exploring whether direct participation in governance matters for how the public evaluates the performance of government programs. With an experiment involving governmentally funded food assistance, we randomize the presence of public participation, se…
Market competition and regulatory compliance in public, non-profit, and for-profit organizations
While public, non-profit, and for-profit organizations are all subject to government regulations, little research examines how public and non-profit organizations respond to such constraints, particularly when facing market competition. This article examines how market competition affects regulatory compliance across sectors, using panel data for U.S. nursing homes. The findings suggest that public and non-profit facilities tend to comply more wi…
Social Equity and Clientele Participation
How public participation shapes effective and equitable service outcomes has been extensively discussed but rarely tested in the public administration literature. This article examines how parent participation in schools affects overall student performance and whether socially marginalized students benefit more or less when schools involve greater participation. Using a 63-country cross-national educational dataset, we show that parent involvemen…
How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage
While widespread agreement that policing in the United States needs to be reformed arose in the summer of 2020, little consensus about specific reforms was reached. A common theme that arose, however, is a general lack of trust in the police. One response has been to increase agency diversity in terms of both officer race and officer gender. However, important questions exist about when – and what type(s) of – diversity shape citizen trust in and…
Liberté, Égalité, Crédibilité
During a global pandemic, individual views of government can be linked to citizens' trust and cooperation with government and their propensity to resist state policies or to take action that influences the course of a pandemic. This article explores citizens' assessments of government responses to COVID‐19 as a function of policy substance (restrictions on civil liberties), information about performance, and socioeconomic inequity in outcomes. We…
The effect of human versus automated interaction on willingness to participate in government programs
Increased reliance on automated systems in government raises important questions about the impact of these systems on program participation. We look at the relationship between an automated application process and program participation through a representation lens. From a representative bureaucracy perspective, we examine whether gender representation increases participation intentions compared with interacting with an automated system. We also …
Quality standards, implementation autonomy, and citizen satisfaction with public services
This article investigates whether citizens’ evaluations of service performance are related to archival measures of performance, and how institutional context shapes this relationship contingent on administrative autonomy – standards, human resources, and financial autonomy. Using cross-national education data, this study finds that student performance is positively associated with parental evaluations of schools. Perceptions are more closely alig…
Sector Bias and the Credibility of Performance Information
Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals’ anti‐public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for‐profit, (2) consideration of the credibi…
Representative bureaucracy and the policy environment
The representative bureaucracy literature focuses on how passive representation translates into substantive benefits for the represented individuals. Although scholars have found substantial empirical support for representation based on gender, most studies have examined the United States, a country with high levels of democracy and gender equality compared to much of the rest of the world. This article first investigates whether the effects of g…
Do Female Officers Police Differently? Evidence from Traffic Stops
Political scientists have increasingly begun to study how citizen characteristics shape whether—and how—they interact with the police. Less is known about how officer characteristics shape these interactions. In this article, we examine how one officer characteristic—officer sex—shapes the nature of police‐initiated contact with citizens. Drawing on literature from multiple fields, we develop and test a set of competing expectations. Using over f…
Goal Ambiguity, Management, and Performance in U.S. Nursing Homes
Public administration research has produced a large literature on the determinants, consequences, and complexities of goal clarity and ambiguity. This article contributes to this line of work by examining how perceived goal ambiguity and goal multiplicity condition the effect of top administrators’ management on performance. In the context of U.S. nursing homes, we find that the positive effect of management on service quality tends to decrease w…
Social Class, Ingroup–Outgroup Comparison, and Citizen Evaluations
Research on citizen satisfaction has emphasized the role of service quality (including expectations for quality) in shaping citizens’ evaluations of public services. This article considers an understudied but important aspect of public service delivery—equity—and investigates how disparities in service outcomes between disadvantaged and advantaged groups affect citizens’ evaluations of service providers. This study also examines whether citizens …
Bureaucracy and the Failure of Politics
Bureaucratic reforms worldwide seek to improve the quality of governance. In this article, we argue that the major governance failures are political, not bureaucratic, and the first step to better governance is to recognize the underlying political causes. Using illustrations from throughout the world, we contend that political institutions fail to provide clear policy goals, rarely allocate adequate resources to deal with the scope of the proble…
Citizen Satisfaction and the Kaleidoscope of Government Performance
Performance assessment is a central issue for modern governments; however, little attention has been paid to the similarities and differences among various performance indicators. This study investigates how different performance assessments relate to each other by incorporating multiple stakeholders’ perspectives on performance at the individual level. Combining three different surveys and archival data on secondary education, we analyze how aca…
The Effect of Public Service Motivation and Job Level on Bureaucrats’ Preferences for Direct Policy Instruments
Despite growing reliance on indirect market-based policy instruments under the New Public Management reforms, bureaucrats often prefer direct regulatory instruments. Thus, for successful implementation of indirect policy instruments, it is important to understand the underlying motives for bureaucrats’ preferences. This article shows that based on unique survey data from Korea, bureaucrats with higher public service motivation have a stronger pre…
Gender Representation and Student Performance
The literature on representative bureaucracy argues that bureaucrats who reflect the diversity of citizens are more likely to be responsive to the public. Although substantial research has supported the claim, most studies are conducted in Western countries such as the United States, and the evidence from other contexts is extremely limited. This raises two important questions: Does the relationship remain valid in a centralized Asian country? If…
Sector Bias and the Credibility of Performance Information
Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals’ anti‐public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for‐profit, (2) consideration of the credibi…
Citizen Satisfaction and the Kaleidoscope of Government Performance
Performance assessment is a central issue for modern governments; however, little attention has been paid to the similarities and differences among various performance indicators. This study investigates how different performance assessments relate to each other by incorporating multiple stakeholders’ perspectives on performance at the individual level. Combining three different surveys and archival data on secondary education, we analyze how aca…
Do Female Officers Police Differently? Evidence from Traffic Stops
Political scientists have increasingly begun to study how citizen characteristics shape whether—and how—they interact with the police. Less is known about how officer characteristics shape these interactions. In this article, we examine how one officer characteristic—officer sex—shapes the nature of police‐initiated contact with citizens. Drawing on literature from multiple fields, we develop and test a set of competing expectations. Using over f…
Representative bureaucracy and the policy environment
The representative bureaucracy literature focuses on how passive representation translates into substantive benefits for the represented individuals. Although scholars have found substantial empirical support for representation based on gender, most studies have examined the United States, a country with high levels of democracy and gender equality compared to much of the rest of the world. This article first investigates whether the effects of g…
Gender Representation and Student Performance
The literature on representative bureaucracy argues that bureaucrats who reflect the diversity of citizens are more likely to be responsive to the public. Although substantial research has supported the claim, most studies are conducted in Western countries such as the United States, and the evidence from other contexts is extremely limited. This raises two important questions: Does the relationship remain valid in a centralized Asian country? If…
Liberté, Égalité, Crédibilité
During a global pandemic, individual views of government can be linked to citizens' trust and cooperation with government and their propensity to resist state policies or to take action that influences the course of a pandemic. This article explores citizens' assessments of government responses to COVID‐19 as a function of policy substance (restrictions on civil liberties), information about performance, and socioeconomic inequity in outcomes. We…
The effect of human versus automated interaction on willingness to participate in government programs
Increased reliance on automated systems in government raises important questions about the impact of these systems on program participation. We look at the relationship between an automated application process and program participation through a representation lens. From a representative bureaucracy perspective, we examine whether gender representation increases participation intentions compared with interacting with an automated system. We also …
Bureaucracy and the Failure of Politics
Bureaucratic reforms worldwide seek to improve the quality of governance. In this article, we argue that the major governance failures are political, not bureaucratic, and the first step to better governance is to recognize the underlying political causes. Using illustrations from throughout the world, we contend that political institutions fail to provide clear policy goals, rarely allocate adequate resources to deal with the scope of the proble…
How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage
While widespread agreement that policing in the United States needs to be reformed arose in the summer of 2020, little consensus about specific reforms was reached. A common theme that arose, however, is a general lack of trust in the police. One response has been to increase agency diversity in terms of both officer race and officer gender. However, important questions exist about when – and what type(s) of – diversity shape citizen trust in and…
The Effect of Public Service Motivation and Job Level on Bureaucrats’ Preferences for Direct Policy Instruments
Despite growing reliance on indirect market-based policy instruments under the New Public Management reforms, bureaucrats often prefer direct regulatory instruments. Thus, for successful implementation of indirect policy instruments, it is important to understand the underlying motives for bureaucrats’ preferences. This article shows that based on unique survey data from Korea, bureaucrats with higher public service motivation have a stronger pre…
Examining attitudes toward public participation across sectors
Public views of government are linked to trust, coproduction, regulatory compliance, and political participation. This study focuses on factors shaping public attitudes toward government programs by exploring whether direct participation in governance matters for how the public evaluates the performance of government programs. With an experiment involving governmentally funded food assistance, we randomize the presence of public participation, se…
Socioeconomic Disparities, Service Equity, and Citizen Satisfaction
The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a…
Social Class, Ingroup–Outgroup Comparison, and Citizen Evaluations
Research on citizen satisfaction has emphasized the role of service quality (including expectations for quality) in shaping citizens’ evaluations of public services. This article considers an understudied but important aspect of public service delivery—equity—and investigates how disparities in service outcomes between disadvantaged and advantaged groups affect citizens’ evaluations of service providers. This study also examines whether citizens …
Gender Representation and Student Performance
The literature on representative bureaucracy argues that bureaucrats who reflect the diversity of citizens are more likely to be responsive to the public. Although substantial research has supported the claim, most studies are conducted in Western countries such as the United States, and the evidence from other contexts is extremely limited. This raises two important questions: Does the relationship remain valid in a centralized Asian country? If…
The Effect of Public Service Motivation and Job Level on Bureaucrats’ Preferences for Direct Policy Instruments
Despite growing reliance on indirect market-based policy instruments under the New Public Management reforms, bureaucrats often prefer direct regulatory instruments. Thus, for successful implementation of indirect policy instruments, it is important to understand the underlying motives for bureaucrats’ preferences. This article shows that based on unique survey data from Korea, bureaucrats with higher public service motivation have a stronger pre…
Citizen Satisfaction and the Kaleidoscope of Government Performance
Performance assessment is a central issue for modern governments; however, little attention has been paid to the similarities and differences among various performance indicators. This study investigates how different performance assessments relate to each other by incorporating multiple stakeholders’ perspectives on performance at the individual level. Combining three different surveys and archival data on secondary education, we analyze how aca…
Social Class, Ingroup–Outgroup Comparison, and Citizen Evaluations
Research on citizen satisfaction has emphasized the role of service quality (including expectations for quality) in shaping citizens’ evaluations of public services. This article considers an understudied but important aspect of public service delivery—equity—and investigates how disparities in service outcomes between disadvantaged and advantaged groups affect citizens’ evaluations of service providers. This study also examines whether citizens …
Bureaucracy and the Failure of Politics
Bureaucratic reforms worldwide seek to improve the quality of governance. In this article, we argue that the major governance failures are political, not bureaucratic, and the first step to better governance is to recognize the underlying political causes. Using illustrations from throughout the world, we contend that political institutions fail to provide clear policy goals, rarely allocate adequate resources to deal with the scope of the proble…
Goal Ambiguity, Management, and Performance in U.S. Nursing Homes
Public administration research has produced a large literature on the determinants, consequences, and complexities of goal clarity and ambiguity. This article contributes to this line of work by examining how perceived goal ambiguity and goal multiplicity condition the effect of top administrators’ management on performance. In the context of U.S. nursing homes, we find that the positive effect of management on service quality tends to decrease w…
Quality standards, implementation autonomy, and citizen satisfaction with public services
This article investigates whether citizens’ evaluations of service performance are related to archival measures of performance, and how institutional context shapes this relationship contingent on administrative autonomy – standards, human resources, and financial autonomy. Using cross-national education data, this study finds that student performance is positively associated with parental evaluations of schools. Perceptions are more closely alig…
Sector Bias and the Credibility of Performance Information
Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals’ anti‐public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for‐profit, (2) consideration of the credibi…
Representative bureaucracy and the policy environment
The representative bureaucracy literature focuses on how passive representation translates into substantive benefits for the represented individuals. Although scholars have found substantial empirical support for representation based on gender, most studies have examined the United States, a country with high levels of democracy and gender equality compared to much of the rest of the world. This article first investigates whether the effects of g…
Do Female Officers Police Differently? Evidence from Traffic Stops
Political scientists have increasingly begun to study how citizen characteristics shape whether—and how—they interact with the police. Less is known about how officer characteristics shape these interactions. In this article, we examine how one officer characteristic—officer sex—shapes the nature of police‐initiated contact with citizens. Drawing on literature from multiple fields, we develop and test a set of competing expectations. Using over f…
Liberté, Égalité, Crédibilité
During a global pandemic, individual views of government can be linked to citizens' trust and cooperation with government and their propensity to resist state policies or to take action that influences the course of a pandemic. This article explores citizens' assessments of government responses to COVID‐19 as a function of policy substance (restrictions on civil liberties), information about performance, and socioeconomic inequity in outcomes. We…
The effect of human versus automated interaction on willingness to participate in government programs
Increased reliance on automated systems in government raises important questions about the impact of these systems on program participation. We look at the relationship between an automated application process and program participation through a representation lens. From a representative bureaucracy perspective, we examine whether gender representation increases participation intentions compared with interacting with an automated system. We also …
Market competition and regulatory compliance in public, non-profit, and for-profit organizations
While public, non-profit, and for-profit organizations are all subject to government regulations, little research examines how public and non-profit organizations respond to such constraints, particularly when facing market competition. This article examines how market competition affects regulatory compliance across sectors, using panel data for U.S. nursing homes. The findings suggest that public and non-profit facilities tend to comply more wi…
Social Equity and Clientele Participation
How public participation shapes effective and equitable service outcomes has been extensively discussed but rarely tested in the public administration literature. This article examines how parent participation in schools affects overall student performance and whether socially marginalized students benefit more or less when schools involve greater participation. Using a 63-country cross-national educational dataset, we show that parent involvemen…
How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage
While widespread agreement that policing in the United States needs to be reformed arose in the summer of 2020, little consensus about specific reforms was reached. A common theme that arose, however, is a general lack of trust in the police. One response has been to increase agency diversity in terms of both officer race and officer gender. However, important questions exist about when – and what type(s) of – diversity shape citizen trust in and…
Socioeconomic Disparities, Service Equity, and Citizen Satisfaction
The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a…
Examining attitudes toward public participation across sectors
Public views of government are linked to trust, coproduction, regulatory compliance, and political participation. This study focuses on factors shaping public attitudes toward government programs by exploring whether direct participation in governance matters for how the public evaluates the performance of government programs. With an experiment involving governmentally funded food assistance, we randomize the presence of public participation, se…
The next generation of citizen satisfaction research
This special issue of Public Management Review seeks to stimulate researchers working on citizen satisfaction with ideas and examples for improving on the currently dominant theory, the expectancy-disconfirmation model (EDM), as well as broadening the range of research designs used. We begin by identifying key areas where citizen satisfaction research is somewhat ‘stuck’. We then draw out key contributions by the articles in this special issue th…
Symbolic representation in policing
Management Impact on Performance in Public, Nonprofit, and For-Profit Organizations
While numerous studies support the notion that management matters for performance, the varying nature of its impact across the public, nonprofit, and for-profit sectors remains underexplored in the literature. This article examines how management affects performance differently across these sectors by focusing on tangible management practices such as internal management, the exploitation of new opportunities, and strategies for buffering environm…
Political science (15 obras) · Psychology (12 obras) · Public Policy and Administration Research (12 obras) · Business (10 obras) · Public relations (10 obras) · Economics (9 obras) · Sociology (7 obras) · Law (6 obras) · Politics (6 obras) · Social Psychology (6 obras)