Catherine Cheung
Datos Biográficos
| ID | 4625982 |
|---|---|
| NOMBRE | Catherine Cheung |
| NOMBRES | Catherine |
| APELLIDO | Cheung |
| FIRMA | CHEUNG C |
| AFILIACIONES | Hong Kong Polytechnic University |
| ORCID | 0000-0002-4647-4119 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 33 |
| TOTAL DE CITAS | 100 |
| TOTAL COMO AUTOR | 33 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2006 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 4 |
Green Service Innovative Behavior in Hospitality
In order to stay competitive and meet market needs, the hospitality industry has rapidly adopted smart technologies and green practices, boosting innovation and sustainability over the past decade. This study scrutinizes the human behavior, culture, and technology relationships among employees’ adaptability, technology readiness (TR), perceived green innovation culture (GIC), and green service innovative behaviors (GSIB). Findings from 648 frontl…
Cultural familiarity and novelty in female muslim tourism
This constructivist grounded theory study drew out interpretivist understandings of Fijian female Muslims’ perceptions of international Muslim environments, including their counterparts. Underpinned by intersectionality theory, it examined simultaneous influences of gender and religion in impacting tourism of female Muslims, that is, amplifications of both identities on each other. The current study interviewed 27 female Muslims of distinctive ba…
Discourse on Indigenous-police interactions
Navigating Gen Z Hospitality Employees’ Inter-Role Conflict
Gen Z is gaining prominence in the hospitality industry workforce, making it critical to explore the dynamic interplay between Gen Z hospitality employees’ personal and work lives. Drawing on role stress theory, this daily diary study examines the role of work–personal conflict in Gen Z hospitality employees’ daily lives. Data was collected from 91 Gen Z Chinese hotel employees using the experience sampling method. The results show that work-to-p…
The intersection of gender and religion in Fijian female Muslims’ kinship tourism experiences
This constructivist grounded theory study examined kinship tourism experiences of female Muslims. The intersectionality theoretical underpinning revealed touristic experiences that were subjective to females and Muslims simultaneously, and thus not essentialised to gendered and religion representations but of their amplifications on each other. In particular, female Muslims’ kinship tourism experiences were directed by the huqooq-ul-Ibaad cultura…
The Therapeutic Experience at Chinese Buddhist Temples (TECBT)
Managing destination stigma in post-pandemic tourism
This study examines the impact of pandemic-related stigma on tourists’ support for destinations linked to COVID-19, using Wuhan as a case. Rooted in an evolutionary tourism paradigm, survey data from 421 Chinese respondents indicate that perceived disease infectability heightens stigma, reducing tourism solidarity but increasing ethnocentric support. Structural equation modeling shows that while solidarity fosters empathy, it doesn’t lead directl…
When inclusion efforts backfire
Intersectional marginalisation of female Muslim tourists
Exploring Chinese sustainable tourism
Female Muslim Tourism and Familial Caretaking
Underpinned by intersectionality theory, this study deciphered female Muslims’ tourism experiences associated with the gendered practice of familial caretaking, which was amplified by Islamic cultural practices of huqooq-ul-ibaad representing collectivist welfare; males’ qawamum role as financial maintainer socializing females into caretaker and virtue ethics of akhlaaq , reinforcing feminist care ethics. Religion influences ambivalent discourses…
The mediating roles of travel motives and social capital on the relationship between cultural intelligence and general life satisfaction
Drawing on the Ability-Motivation-Opportunity (AMO) theory, this study examines how cultural intelligence affects travel motives and the development of bonding social capital. The interactions among cultural intelligence, travel motives, bonding social capital and overall life satisfaction were tested empirically, in particular the mediating effect of travel motives and bonding social capital. Findings support the AMO theory, demonstrating the si…
What do they think of us? Effects of negative meta-stereotypes on hotel employees in China
Application of Communication-Persuasion Theory in Destination Marketing in the Post-Pandemic Era
This study aims to adopt McGuire’s communication-persuasion matrix as a theoretical lens for examining the effect of message appeal and message source on domestic tourists’ attitudes toward the message and the destination leading to their visit intention. Experimental design was applied in two studies. Study 1 examined the influences of tourist focused message appeal (self-benefit vs other-benefit) and destination focused message appeal (gain-fra…
Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention
This study explores the relationship between consumer perception of smart hotel technology amenities (TA) and consumer visit intention to smart hotels. The mediating role in this relationship is examined by technology acceptance model (TAM). The study also examines whether prior smart hotel visiting experience and personal innovativeness can moderate this relationship. An online survey was carried out with 617 Chinese consumers. Empirical results…
Consumer behavior and mobile payment
This study analyzes the rapid development of mobile payment in the fast-food restaurant industry and the effect it has on consumer behavior. Moreover, this work examines the influence of mobile payment users’ motivation on satisfaction and the effects of motivation and satisfaction on continuance intention. A total of 547 questionnaires were collected in Shenzhen China prior to the late 2019 COVID-19 pandemic outbreak. The findings indicate that …
The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction
This study examines the impacts of frontline hotel employees’ emotional intelligence (EI) and cultural intelligence (CQ) on guests’ satisfaction, and uniquely captures guests’ perceptions of staff capabilities. The results of a survey conducted with Asian and non-Asian respondents suggest there is a strong positive relationship between employee EI and CQ. More significantly, non-Asian hotel guests perceived higher employee EI and CQ than Asian ho…
Intercultural Communication Competency Practices in the Hotel Industry
The purpose of this study is to develop an in-depth understanding of cultural diversity in China’s hotels by examining hotel employees’ Intercultural Communication Competency (ICC) practices. Following qualitative data collection and content analysis of 403 valid questionnaires collected from 16 multinational hotel companies in China, the study uses Exploratory Factor Analysis and Confirmatory Factor Analysis for scale development. Furthermore, I…
What does the Industry need to know about Chinese Hospitality Leadership
This study examines the hospitality leadership characteristics that are essential, as perceived by emerging hospitality leaders. Four focus group interviews were conducted in mainland China involving 29 middle level hotel managers. The respondents identified the backgrounds and leadership characteristics of a total of eight highly regarded hospitality leaders in contemporary China. The unique leadership characteristics that received comment are i…
Functionality Evaluation for Destination Marketing Websites in Smart Tourism Cities
The internet environment enables effective promotion of tourism destinations to tourists; creating advantages for operating and managing destination marketing websites. This study makes the first and important attempt to develop hierarchical functionality evaluation criteria for destination marketing websites of smart tourism cities. Focus group discussion and empirical evaluation are used to analyze the destination marketing websites of 33 smart…
Gender and Emotion in Tourism
Emotional dimensions of hospitality and tourism service providers constitute an essential research topic, as the provision of high-quality services has clear effects on a destination’s competitive advantage. Past studies on gender and emotions have been limited. Currently, little is known about the extent of gender differences in Chinese tour leaders’ roles and the relationship between such differences and emotional labor. This study aims to inve…
Chinese heritage tourists to heritage sites
Much of the literature on authenticity is Western-centric, while little work addresses the concept in the Asian environment. The literature relating to authenticity from Asian tourists’ point of view is even underdeveloped. This study therefore aims to fill the knowledge gap by investigating Chinese tourists’ perspective of authenticity. It also examines tourists’ perceived authenticity as a multi-dimensional construct in a consumer-based model, …
Towards an Understanding of Experiential Learning in China’s Hospitality Education
This study aims to develop a scale to measure experiential learning (EL) activities in China’s hospitality higher education. The scale development procedure involved four stages: developing the initial items, implementing purifying measures, collecting data, and assessing the reliability and validity of the proposed measurement scale. After exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), the development process resulted …
The classification of heritage tourists
Heritage, especially with World Heritage status, is increasingly becoming the main attraction of many tourist destinations. Heritage tourism is also the major tourism product in Hue city, Vietnam. Hitherto, there are almost no official statistics and research pertaining to heritage tourism as well as heritage tourists in Hue. This study aims at providing a preliminary profile of heritage tourists to Hue city and identifying different categories o…
What Makes Theatrical Performances Successful in China's Tourism Industry
This study aims to explore the factors affecting the success of a popular tourist product, namely, theatrical performance, within the context of China's tourism industry and develop a model based on previously successful productions. Using qualitative software, 22 Chinese-language articles on theatrical performances are analyzed to generate a list of success factors, classified as internal and external. The internal factors are storyline and perf…
Tourism and online photography
Chinese heritage tourists to heritage sites
Much of the literature on authenticity is Western-centric, while little work addresses the concept in the Asian environment. The literature relating to authenticity from Asian tourists’ point of view is even underdeveloped. This study therefore aims to fill the knowledge gap by investigating Chinese tourists’ perspective of authenticity. It also examines tourists’ perceived authenticity as a multi-dimensional construct in a consumer-based model, …
The classification of heritage tourists
Heritage, especially with World Heritage status, is increasingly becoming the main attraction of many tourist destinations. Heritage tourism is also the major tourism product in Hue city, Vietnam. Hitherto, there are almost no official statistics and research pertaining to heritage tourism as well as heritage tourists in Hue. This study aims at providing a preliminary profile of heritage tourists to Hue city and identifying different categories o…
The survival of hotels during disaster
The mysterious Severe Acute Respiratory Syndrome made Hong Kong a key travel destination in Asia, world famous in 2003 but for the worst reasons. As a major sector of the local tourism industry, hotels in Hong Kong went through an unprecedented and traumatic time during the SARS infection period. While a few published articles in hospitality and tourism research journals have initially discussed the impact of SARS on hotels, these articles were p…
Exploring Chinese sustainable tourism
What do they think of us? Effects of negative meta-stereotypes on hotel employees in China
Consumer behavior and mobile payment
This study analyzes the rapid development of mobile payment in the fast-food restaurant industry and the effect it has on consumer behavior. Moreover, this work examines the influence of mobile payment users’ motivation on satisfaction and the effects of motivation and satisfaction on continuance intention. A total of 547 questionnaires were collected in Shenzhen China prior to the late 2019 COVID-19 pandemic outbreak. The findings indicate that …
Intercultural Communication Competency Practices in the Hotel Industry
The purpose of this study is to develop an in-depth understanding of cultural diversity in China’s hotels by examining hotel employees’ Intercultural Communication Competency (ICC) practices. Following qualitative data collection and content analysis of 403 valid questionnaires collected from 16 multinational hotel companies in China, the study uses Exploratory Factor Analysis and Confirmatory Factor Analysis for scale development. Furthermore, I…
Are Tour Guides in China Ready for the Booming Tourism Industry
This article aims to develop a profile of the educational attainments, skills and attitudes, career needs, and plans of tour guides in China based on a study of both permanent and freelance guides. The findings indicate that tour guides are ill‐prepared for the booming tourism industry. The workforce in China's tour guide sector is currently dominated by young staff with an educational background in vocational and/or professional schools. Althoug…
Does the Usability Experienced Performance of Travel Websites in China Meet Users' Expectation
Despite the increasing use of the Internet in travel and tourism, the issue of usability on travel websites has been largely overlooked in the existing tourism literature in Mainland China (hereafter known as China), one of the world's largest markets for generating and receiving tourists. This paper reports on a study that investigated the perceptions of Internet users in China on China-based travel agency websites (henceforth referred to as tra…
When inclusion efforts backfire
Intersectional marginalisation of female Muslim tourists
Female Muslim Tourism and Familial Caretaking
Underpinned by intersectionality theory, this study deciphered female Muslims’ tourism experiences associated with the gendered practice of familial caretaking, which was amplified by Islamic cultural practices of huqooq-ul-ibaad representing collectivist welfare; males’ qawamum role as financial maintainer socializing females into caretaker and virtue ethics of akhlaaq , reinforcing feminist care ethics. Religion influences ambivalent discourses…
The mediating roles of travel motives and social capital on the relationship between cultural intelligence and general life satisfaction
Drawing on the Ability-Motivation-Opportunity (AMO) theory, this study examines how cultural intelligence affects travel motives and the development of bonding social capital. The interactions among cultural intelligence, travel motives, bonding social capital and overall life satisfaction were tested empirically, in particular the mediating effect of travel motives and bonding social capital. Findings support the AMO theory, demonstrating the si…
Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention
This study explores the relationship between consumer perception of smart hotel technology amenities (TA) and consumer visit intention to smart hotels. The mediating role in this relationship is examined by technology acceptance model (TAM). The study also examines whether prior smart hotel visiting experience and personal innovativeness can moderate this relationship. An online survey was carried out with 617 Chinese consumers. Empirical results…
The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction
This study examines the impacts of frontline hotel employees’ emotional intelligence (EI) and cultural intelligence (CQ) on guests’ satisfaction, and uniquely captures guests’ perceptions of staff capabilities. The results of a survey conducted with Asian and non-Asian respondents suggest there is a strong positive relationship between employee EI and CQ. More significantly, non-Asian hotel guests perceived higher employee EI and CQ than Asian ho…
Towards an Understanding of Experiential Learning in China’s Hospitality Education
This study aims to develop a scale to measure experiential learning (EL) activities in China’s hospitality higher education. The scale development procedure involved four stages: developing the initial items, implementing purifying measures, collecting data, and assessing the reliability and validity of the proposed measurement scale. After exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), the development process resulted …
How can hotel guests be protected during the occurrence of a Tsunami
On 26 December 2004, an earthquake with a magnitude of 9 occurred off the coast of the island of Sumatra in Indonesia. The subsequent tsunami killed about 250,000 people in South Asia. Among the human casualties, there were many tourists who were swept away from their hotels. Apparently, the hotels, especially the resort hotels that were built near beaches, had no safety plans for saving their guests during a tsunami. The tragedy, sadly, shows th…
How can hotel guests be protected during the occurrence of a Tsunami
On 26 December 2004, an earthquake with a magnitude of 9 occurred off the coast of the island of Sumatra in Indonesia. The subsequent tsunami killed about 250,000 people in South Asia. Among the human casualties, there were many tourists who were swept away from their hotels. Apparently, the hotels, especially the resort hotels that were built near beaches, had no safety plans for saving their guests during a tsunami. The tragedy, sadly, shows th…
The survival of hotels during disaster
The mysterious Severe Acute Respiratory Syndrome made Hong Kong a key travel destination in Asia, world famous in 2003 but for the worst reasons. As a major sector of the local tourism industry, hotels in Hong Kong went through an unprecedented and traumatic time during the SARS infection period. While a few published articles in hospitality and tourism research journals have initially discussed the impact of SARS on hotels, these articles were p…
Are Tour Guides in China Ready for the Booming Tourism Industry
This article aims to develop a profile of the educational attainments, skills and attitudes, career needs, and plans of tour guides in China based on a study of both permanent and freelance guides. The findings indicate that tour guides are ill‐prepared for the booming tourism industry. The workforce in China's tour guide sector is currently dominated by young staff with an educational background in vocational and/or professional schools. Althoug…
Does the Usability Experienced Performance of Travel Websites in China Meet Users' Expectation
Despite the increasing use of the Internet in travel and tourism, the issue of usability on travel websites has been largely overlooked in the existing tourism literature in Mainland China (hereafter known as China), one of the world's largest markets for generating and receiving tourists. This paper reports on a study that investigated the perceptions of Internet users in China on China-based travel agency websites (henceforth referred to as tra…
Achieving voluntary reductions in the carbon footprint of tourism and climate change
This study examines attitudes to tourism and climate change among residents of Hong Kong and evaluates their willingness to voluntarily modify travel behaviours to reduce environmental impacts. Previous studies on environmental behavioural change identified a significant gap between awareness and action, with some studies even suggesting that the most aware individuals are unlikely to change their behaviours. Similar findings were noted in this s…
A Review of English Literature on Ecotourism Research in China
This article presents an initial classification and analysis of English-language articles on China's ecotourism by retrieving journal articles from three international online academic databases. These databases yielded 19 papers pertinent to the field of ecotourism in China. Through content analysis, ecotourism research papers were classified into five categories, namely, supply, demand, institutions, impacts, and external environments. These pap…
The Response of Hotels to Increasing Food Costs due to Food Shortages
During 2008–2009 the hotel industry in Hong Kong had to respond to a steady price increase in general food items and in basic food commodities. As most hotels in Hong Kong predict their food cost budgets a year in advance, these sudden and unexpected increases in food commodities came at a time when there was a downturn in the global economy in the wake of the financial crisis and a worldwide influenza A (H1N1) epidemic. There have been articles …
Tourism and online photography
What Makes Theatrical Performances Successful in China's Tourism Industry
This study aims to explore the factors affecting the success of a popular tourist product, namely, theatrical performance, within the context of China's tourism industry and develop a model based on previously successful productions. Using qualitative software, 22 Chinese-language articles on theatrical performances are analyzed to generate a list of success factors, classified as internal and external. The internal factors are storyline and perf…
Towards an Understanding of Experiential Learning in China’s Hospitality Education
This study aims to develop a scale to measure experiential learning (EL) activities in China’s hospitality higher education. The scale development procedure involved four stages: developing the initial items, implementing purifying measures, collecting data, and assessing the reliability and validity of the proposed measurement scale. After exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), the development process resulted …
The classification of heritage tourists
Heritage, especially with World Heritage status, is increasingly becoming the main attraction of many tourist destinations. Heritage tourism is also the major tourism product in Hue city, Vietnam. Hitherto, there are almost no official statistics and research pertaining to heritage tourism as well as heritage tourists in Hue. This study aims at providing a preliminary profile of heritage tourists to Hue city and identifying different categories o…
Chinese heritage tourists to heritage sites
Much of the literature on authenticity is Western-centric, while little work addresses the concept in the Asian environment. The literature relating to authenticity from Asian tourists’ point of view is even underdeveloped. This study therefore aims to fill the knowledge gap by investigating Chinese tourists’ perspective of authenticity. It also examines tourists’ perceived authenticity as a multi-dimensional construct in a consumer-based model, …
What does the Industry need to know about Chinese Hospitality Leadership
This study examines the hospitality leadership characteristics that are essential, as perceived by emerging hospitality leaders. Four focus group interviews were conducted in mainland China involving 29 middle level hotel managers. The respondents identified the backgrounds and leadership characteristics of a total of eight highly regarded hospitality leaders in contemporary China. The unique leadership characteristics that received comment are i…
Functionality Evaluation for Destination Marketing Websites in Smart Tourism Cities
The internet environment enables effective promotion of tourism destinations to tourists; creating advantages for operating and managing destination marketing websites. This study makes the first and important attempt to develop hierarchical functionality evaluation criteria for destination marketing websites of smart tourism cities. Focus group discussion and empirical evaluation are used to analyze the destination marketing websites of 33 smart…
Gender and Emotion in Tourism
Emotional dimensions of hospitality and tourism service providers constitute an essential research topic, as the provision of high-quality services has clear effects on a destination’s competitive advantage. Past studies on gender and emotions have been limited. Currently, little is known about the extent of gender differences in Chinese tour leaders’ roles and the relationship between such differences and emotional labor. This study aims to inve…
The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction
This study examines the impacts of frontline hotel employees’ emotional intelligence (EI) and cultural intelligence (CQ) on guests’ satisfaction, and uniquely captures guests’ perceptions of staff capabilities. The results of a survey conducted with Asian and non-Asian respondents suggest there is a strong positive relationship between employee EI and CQ. More significantly, non-Asian hotel guests perceived higher employee EI and CQ than Asian ho…
Intercultural Communication Competency Practices in the Hotel Industry
The purpose of this study is to develop an in-depth understanding of cultural diversity in China’s hotels by examining hotel employees’ Intercultural Communication Competency (ICC) practices. Following qualitative data collection and content analysis of 403 valid questionnaires collected from 16 multinational hotel companies in China, the study uses Exploratory Factor Analysis and Confirmatory Factor Analysis for scale development. Furthermore, I…
Consumer behavior and mobile payment
This study analyzes the rapid development of mobile payment in the fast-food restaurant industry and the effect it has on consumer behavior. Moreover, this work examines the influence of mobile payment users’ motivation on satisfaction and the effects of motivation and satisfaction on continuance intention. A total of 547 questionnaires were collected in Shenzhen China prior to the late 2019 COVID-19 pandemic outbreak. The findings indicate that …
Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention
This study explores the relationship between consumer perception of smart hotel technology amenities (TA) and consumer visit intention to smart hotels. The mediating role in this relationship is examined by technology acceptance model (TAM). The study also examines whether prior smart hotel visiting experience and personal innovativeness can moderate this relationship. An online survey was carried out with 617 Chinese consumers. Empirical results…
Application of Communication-Persuasion Theory in Destination Marketing in the Post-Pandemic Era
This study aims to adopt McGuire’s communication-persuasion matrix as a theoretical lens for examining the effect of message appeal and message source on domestic tourists’ attitudes toward the message and the destination leading to their visit intention. Experimental design was applied in two studies. Study 1 examined the influences of tourist focused message appeal (self-benefit vs other-benefit) and destination focused message appeal (gain-fra…
The mediating roles of travel motives and social capital on the relationship between cultural intelligence and general life satisfaction
Drawing on the Ability-Motivation-Opportunity (AMO) theory, this study examines how cultural intelligence affects travel motives and the development of bonding social capital. The interactions among cultural intelligence, travel motives, bonding social capital and overall life satisfaction were tested empirically, in particular the mediating effect of travel motives and bonding social capital. Findings support the AMO theory, demonstrating the si…
What do they think of us? Effects of negative meta-stereotypes on hotel employees in China
The intersection of gender and religion in Fijian female Muslims’ kinship tourism experiences
This constructivist grounded theory study examined kinship tourism experiences of female Muslims. The intersectionality theoretical underpinning revealed touristic experiences that were subjective to females and Muslims simultaneously, and thus not essentialised to gendered and religion representations but of their amplifications on each other. In particular, female Muslims’ kinship tourism experiences were directed by the huqooq-ul-Ibaad cultura…
The Therapeutic Experience at Chinese Buddhist Temples (TECBT)
Managing destination stigma in post-pandemic tourism
This study examines the impact of pandemic-related stigma on tourists’ support for destinations linked to COVID-19, using Wuhan as a case. Rooted in an evolutionary tourism paradigm, survey data from 421 Chinese respondents indicate that perceived disease infectability heightens stigma, reducing tourism solidarity but increasing ethnocentric support. Structural equation modeling shows that while solidarity fosters empathy, it doesn’t lead directl…
Tourism (27 obras) · Business (25 obras) · Political science (20 obras) · Marketing (17 obras) · Psychology (17 obras) · Diverse Aspects of Tourism Research (16 obras) · Advertising (11 obras) · Geography (11 obras) · Social Psychology (10 obras) · Sociology (10 obras)