Emily Ma
Datos Biográficos
| ID | 4628753 |
|---|---|
| NOMBRE | Emily Ma |
| NOMBRES | Emily |
| APELLIDO | Ma |
| FIRMA | MA E |
| AFILIACIONES | University of Massachusetts Amherst |
| ORCID | 0000-0002-0161-7710 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 25 |
| TOTAL DE CITAS | 33 |
| TOTAL COMO AUTOR | 25 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2015 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 3 |
Communication modality, authenticity, and continuance usage intention of GenAI chatbots
Too Much of a Good Thing? Unlocking the non-linear spillover effects of low-carbon behavior across daily and travel contexts
Status of Urban Sharing Research
The literature on the sharing economy within tourism and hospitality predominantly focuses on the accommodation sector regardless of the evolutionary trends in other sectors. The objective of this study was to examine the status of the urban sharing literature to fill research gaps. A review of 88 studies was performed, and the contexts, methods, and theories were synthesised. The findings revealed the status of urban sharing research. Major them…
Spatial correlation network structure and influencing mechanism of green development efficiency in china’s marine fisheries
Generation Z diners’ moral judgements of restaurant food waste in the United States
This study explores Gen Z diners’ perceptions of restaurant food waste generation and prevention, as well as their related moral decision-making. Drawing on the norm activation model and moral disengagement theory, a dual-route process model was developed to depict Gen Zers’ the moral judgement for wasting food or not at restaurants. Six online focus groups with Gen Z diners in the United States were conducted and thematic analysis was applied. T…
Transferable skills in tourism and hospitality
A multi-stage, multi-method approach using participatory research methodology that considers the perspectives of tourism and hospitality professionals, and academic experts is used to develop an integrated model of transferable skills gained by working in the industry. Grounded in career construction theory, this study is anticipated to provide a comprehensive understanding of essential skills in the tourism and hospitality industry. It also aims…
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
Owing to the service-oriented nature of hospitality organizations, organizational citizenship behavior (OCB) has drawn increasing attention from hospitality researchers over the last two decades. Taking a systematic and meta-analytical approach, this study presents a comprehensive picture of the status, conceptual and measurement frameworks, fundamental theories, method, antecedents, consequences, and meta-analytical relationships among popular v…
Impulsive Shopping Overseas
Building on three theoretical perspectives, Alchian–Allen theorem, sunk cost fallacy, and mental account theory, this study proposed and tested a model on Chinese outbound travelers’ impulse shopping behaviors as determined by sunk cost, information confusion, after-sale risk, and anticipated regret (both downward and upward). Using a sample of 314 Chinese outbound travelers, findings of the study suggested that sunk cost, after-sale risk, and do…
From customers' fingertips to employees’ well-being
Dining with distance during the pandemic
Building on proxemics theory and social exchange theory, this study investigated how different levels of psychological social distancing, protective wears, and social interactions influence customers’ perceived risk, social exchange with service employees and their intention to avoid dining in restaurants under the ‘new normal’ of COVID-19. Using an experimental design with a total of 404 participants in US, this study shows that regardless of so…
Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
On the bright side of motherhood—A mixed method enquiry
Driving frontline employees performance through mentorship, training, and interpersonal helping
Building on signaling theory and the job demands‐resources model, this paper assessed mentorship, training and interpersonal helping's role on employee attitude and performance. Using a sample of 424 millennial young frontline employees from upscale hotels in China, results of this study suggested that training and mentorship positively influence employees' task performance both directly and indirectly (via job satisfaction), and their direct and…
Message framing strategies, food waste prevention, and diners’ repatronage intentions
Building on prospect theory, construal level theory, and corporate social responsibility literature, this study investigated how messaging framing strategies impact buffet diners’ food waste and repatronage intentions using three experimental studies. Findings suggested that framing strategies (gain vs. loss) and point of reference (self vs. others vs. environment) interactively influence diners’ behavioral intentions through corporate social res…
Does the Low-Carbon City Pilot Policy Promote Green Technology Innovation? Based on Green Patent Data of Chinese A-Share Listed Companies
To cope with climate change and achieve sustainable development, low-carbon city pilot policies have been implemented. An objective assessment of the performance of these policies facilitates not only the implementation of relevant work in pilot areas, but also the further promotion of these policies. This study uses A-share listed enterprises from 2005 to 2019 and creates a multi-period difference-in-differences model to explore the impact of lo…
Outbound vs. domestic travel expenditure
Traditional theories of consumer economy suggest that outbound tourism expenditure may inhibit domestic tourism expenditure. However, little is known about whether the effect really exists. This study applied Thaler’s Mental Accounting Theory and the Family Utility Function Model to test the relationship between domestic and outbound tourism expenditure using a sample of 1,147 Chinese travelers. The study suggests that outbound tourism expenditur…
Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Hotel work-family support policies and employees' needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience
Daily green behavior as an antecedent and a moderator for visitors’ pro-environmental behaviors
Habits are powerful indicators of people’s decisions and behaviors (e.g., Allan, 2019; Verhoeven et al., 2012 Verhoeven, A. A. C., Adriaanse, M. A., Evers, C., & de Ridder, D. T. D. (2012). The power of habits: Unhealthy snacking behaviour is primarily predicted by habit strength. British Journal of Health Psychology, 17 (4), 758–770. doi:10.1111/j.2044-8287.2012.02070.x[Crossref], [PubMed] , [Google Scholar]). Based on a survey with 625 frequent…
Perceived value of, and experience with, a World Heritage Site in China—the case of Kaiping Diaolou and villages in China
UNESCO designated the Kaiping Diaolou and Villages (Guangdong, China) a World Heritage Site in 2007. As a unique ancient cultural site, Diaolou villages attract large numbers of visitors every year. The purpose of this study was to investigate how perceived value and experience with Diaolou villages would influence tourists’ satisfaction and re-visit intention. Using a sample of 617 visitors, the study found that social, emotional, brand, functio…
Understanding wine tourism in China using an integrated product-level and experience economy framework
Wine tourism in China is an emerging market. This study addresses two research questions: the product offering and the tourist experience in this market. Findings of an exploratory study using netnography were examined by combining product levels theory and the experience economy model. The resulting proposed theoretical framework identified the status of China's wine tourism market as situated in the infancy stage. Results revealed the core prod…
Destination attractiveness and travel intention
Destination attractiveness is an important stream of literature. Australia has been recognized as one of the world’s most attractive destinations. This study looked into international students’ perceptions of Australia as an attractive international tourism destination as well as their travel intention. A sample of 252 Chinese and Indian international students participated in the study. Students’ perceived destination attractiveness and how it in…
Household Chores, Time Allocation and Job Performance
Impacts of China Tourism Law on Chinese Outbound Travelers and Stakeholders
China’s first Tourism Law came into force on October 1, 2013 with the purpose of regulating malpractices in the tourism industry, in particular coercive shopping, low price, and poor quality tours. It is still not clear how it has impacted on travelers and the relevant stakeholders, such as destinations and travel agencies. As an exploratory study, the authors have identified and analyzed the possible outcomes of the Tourism Law’s impacts on vari…
How Does Leisure Time Affect Production Efficiency? Evidence from China, Japan, and the US
Destination attractiveness and travel intention
Destination attractiveness is an important stream of literature. Australia has been recognized as one of the world’s most attractive destinations. This study looked into international students’ perceptions of Australia as an attractive international tourism destination as well as their travel intention. A sample of 252 Chinese and Indian international students participated in the study. Students’ perceived destination attractiveness and how it in…
Generation Z diners’ moral judgements of restaurant food waste in the United States
This study explores Gen Z diners’ perceptions of restaurant food waste generation and prevention, as well as their related moral decision-making. Drawing on the norm activation model and moral disengagement theory, a dual-route process model was developed to depict Gen Zers’ the moral judgement for wasting food or not at restaurants. Six online focus groups with Gen Z diners in the United States were conducted and thematic analysis was applied. T…
On the bright side of motherhood—A mixed method enquiry
Hotel work-family support policies and employees' needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience
Impacts of China Tourism Law on Chinese Outbound Travelers and Stakeholders
China’s first Tourism Law came into force on October 1, 2013 with the purpose of regulating malpractices in the tourism industry, in particular coercive shopping, low price, and poor quality tours. It is still not clear how it has impacted on travelers and the relevant stakeholders, such as destinations and travel agencies. As an exploratory study, the authors have identified and analyzed the possible outcomes of the Tourism Law’s impacts on vari…
Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Perceived value of, and experience with, a World Heritage Site in China—the case of Kaiping Diaolou and villages in China
UNESCO designated the Kaiping Diaolou and Villages (Guangdong, China) a World Heritage Site in 2007. As a unique ancient cultural site, Diaolou villages attract large numbers of visitors every year. The purpose of this study was to investigate how perceived value and experience with Diaolou villages would influence tourists’ satisfaction and re-visit intention. Using a sample of 617 visitors, the study found that social, emotional, brand, functio…
Understanding wine tourism in China using an integrated product-level and experience economy framework
Wine tourism in China is an emerging market. This study addresses two research questions: the product offering and the tourist experience in this market. Findings of an exploratory study using netnography were examined by combining product levels theory and the experience economy model. The resulting proposed theoretical framework identified the status of China's wine tourism market as situated in the infancy stage. Results revealed the core prod…
How Does Leisure Time Affect Production Efficiency? Evidence from China, Japan, and the US
Communication modality, authenticity, and continuance usage intention of GenAI chatbots
Too Much of a Good Thing? Unlocking the non-linear spillover effects of low-carbon behavior across daily and travel contexts
Transferable skills in tourism and hospitality
A multi-stage, multi-method approach using participatory research methodology that considers the perspectives of tourism and hospitality professionals, and academic experts is used to develop an integrated model of transferable skills gained by working in the industry. Grounded in career construction theory, this study is anticipated to provide a comprehensive understanding of essential skills in the tourism and hospitality industry. It also aims…
From customers' fingertips to employees’ well-being
Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
Outbound vs. domestic travel expenditure
Traditional theories of consumer economy suggest that outbound tourism expenditure may inhibit domestic tourism expenditure. However, little is known about whether the effect really exists. This study applied Thaler’s Mental Accounting Theory and the Family Utility Function Model to test the relationship between domestic and outbound tourism expenditure using a sample of 1,147 Chinese travelers. The study suggests that outbound tourism expenditur…
Impacts of China Tourism Law on Chinese Outbound Travelers and Stakeholders
China’s first Tourism Law came into force on October 1, 2013 with the purpose of regulating malpractices in the tourism industry, in particular coercive shopping, low price, and poor quality tours. It is still not clear how it has impacted on travelers and the relevant stakeholders, such as destinations and travel agencies. As an exploratory study, the authors have identified and analyzed the possible outcomes of the Tourism Law’s impacts on vari…
How Does Leisure Time Affect Production Efficiency? Evidence from China, Japan, and the US
Destination attractiveness and travel intention
Destination attractiveness is an important stream of literature. Australia has been recognized as one of the world’s most attractive destinations. This study looked into international students’ perceptions of Australia as an attractive international tourism destination as well as their travel intention. A sample of 252 Chinese and Indian international students participated in the study. Students’ perceived destination attractiveness and how it in…
Household Chores, Time Allocation and Job Performance
Understanding wine tourism in China using an integrated product-level and experience economy framework
Wine tourism in China is an emerging market. This study addresses two research questions: the product offering and the tourist experience in this market. Findings of an exploratory study using netnography were examined by combining product levels theory and the experience economy model. The resulting proposed theoretical framework identified the status of China's wine tourism market as situated in the infancy stage. Results revealed the core prod…
Daily green behavior as an antecedent and a moderator for visitors’ pro-environmental behaviors
Habits are powerful indicators of people’s decisions and behaviors (e.g., Allan, 2019; Verhoeven et al., 2012 Verhoeven, A. A. C., Adriaanse, M. A., Evers, C., & de Ridder, D. T. D. (2012). The power of habits: Unhealthy snacking behaviour is primarily predicted by habit strength. British Journal of Health Psychology, 17 (4), 758–770. doi:10.1111/j.2044-8287.2012.02070.x[Crossref], [PubMed] , [Google Scholar]). Based on a survey with 625 frequent…
Perceived value of, and experience with, a World Heritage Site in China—the case of Kaiping Diaolou and villages in China
UNESCO designated the Kaiping Diaolou and Villages (Guangdong, China) a World Heritage Site in 2007. As a unique ancient cultural site, Diaolou villages attract large numbers of visitors every year. The purpose of this study was to investigate how perceived value and experience with Diaolou villages would influence tourists’ satisfaction and re-visit intention. Using a sample of 617 visitors, the study found that social, emotional, brand, functio…
Driving frontline employees performance through mentorship, training, and interpersonal helping
Building on signaling theory and the job demands‐resources model, this paper assessed mentorship, training and interpersonal helping's role on employee attitude and performance. Using a sample of 424 millennial young frontline employees from upscale hotels in China, results of this study suggested that training and mentorship positively influence employees' task performance both directly and indirectly (via job satisfaction), and their direct and…
Message framing strategies, food waste prevention, and diners’ repatronage intentions
Building on prospect theory, construal level theory, and corporate social responsibility literature, this study investigated how messaging framing strategies impact buffet diners’ food waste and repatronage intentions using three experimental studies. Findings suggested that framing strategies (gain vs. loss) and point of reference (self vs. others vs. environment) interactively influence diners’ behavioral intentions through corporate social res…
Does the Low-Carbon City Pilot Policy Promote Green Technology Innovation? Based on Green Patent Data of Chinese A-Share Listed Companies
To cope with climate change and achieve sustainable development, low-carbon city pilot policies have been implemented. An objective assessment of the performance of these policies facilitates not only the implementation of relevant work in pilot areas, but also the further promotion of these policies. This study uses A-share listed enterprises from 2005 to 2019 and creates a multi-period difference-in-differences model to explore the impact of lo…
Outbound vs. domestic travel expenditure
Traditional theories of consumer economy suggest that outbound tourism expenditure may inhibit domestic tourism expenditure. However, little is known about whether the effect really exists. This study applied Thaler’s Mental Accounting Theory and the Family Utility Function Model to test the relationship between domestic and outbound tourism expenditure using a sample of 1,147 Chinese travelers. The study suggests that outbound tourism expenditur…
Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Hotel work-family support policies and employees' needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience
Dining with distance during the pandemic
Building on proxemics theory and social exchange theory, this study investigated how different levels of psychological social distancing, protective wears, and social interactions influence customers’ perceived risk, social exchange with service employees and their intention to avoid dining in restaurants under the ‘new normal’ of COVID-19. Using an experimental design with a total of 404 participants in US, this study shows that regardless of so…
Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
On the bright side of motherhood—A mixed method enquiry
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
Owing to the service-oriented nature of hospitality organizations, organizational citizenship behavior (OCB) has drawn increasing attention from hospitality researchers over the last two decades. Taking a systematic and meta-analytical approach, this study presents a comprehensive picture of the status, conceptual and measurement frameworks, fundamental theories, method, antecedents, consequences, and meta-analytical relationships among popular v…
Impulsive Shopping Overseas
Building on three theoretical perspectives, Alchian–Allen theorem, sunk cost fallacy, and mental account theory, this study proposed and tested a model on Chinese outbound travelers’ impulse shopping behaviors as determined by sunk cost, information confusion, after-sale risk, and anticipated regret (both downward and upward). Using a sample of 314 Chinese outbound travelers, findings of the study suggested that sunk cost, after-sale risk, and do…
From customers' fingertips to employees’ well-being
Transferable skills in tourism and hospitality
A multi-stage, multi-method approach using participatory research methodology that considers the perspectives of tourism and hospitality professionals, and academic experts is used to develop an integrated model of transferable skills gained by working in the industry. Grounded in career construction theory, this study is anticipated to provide a comprehensive understanding of essential skills in the tourism and hospitality industry. It also aims…
Status of Urban Sharing Research
The literature on the sharing economy within tourism and hospitality predominantly focuses on the accommodation sector regardless of the evolutionary trends in other sectors. The objective of this study was to examine the status of the urban sharing literature to fill research gaps. A review of 88 studies was performed, and the contexts, methods, and theories were synthesised. The findings revealed the status of urban sharing research. Major them…
Spatial correlation network structure and influencing mechanism of green development efficiency in china’s marine fisheries
Generation Z diners’ moral judgements of restaurant food waste in the United States
This study explores Gen Z diners’ perceptions of restaurant food waste generation and prevention, as well as their related moral decision-making. Drawing on the norm activation model and moral disengagement theory, a dual-route process model was developed to depict Gen Zers’ the moral judgement for wasting food or not at restaurants. Six online focus groups with Gen Z diners in the United States were conducted and thematic analysis was applied. T…
Communication modality, authenticity, and continuance usage intention of GenAI chatbots
Too Much of a Good Thing? Unlocking the non-linear spillover effects of low-carbon behavior across daily and travel contexts
Business (20 obras) · Psychology (16 obras) · Marketing (12 obras) · Tourism (12 obras) · Advertising (11 obras) · Political science (10 obras) · Social Psychology (10 obras) · Sociology (10 obras) · Economics (9 obras) · Geography (8 obras)