Jodie Moll
Datos Biográficos
| ID | 8940503 |
|---|---|
| NOMBRE | Jodie Moll |
| NOMBRES | Jodie |
| APELLIDO | Moll |
| FIRMA | MOLL J |
| AFILIACIONES | University of Manchester |
| ORCID | 0000-0001-7975-7783 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 1 |
| TOTAL DE CITAS | 0 |
| OBRAS COMO AUTOR | 1 |
| OBRAS COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2011 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2011 |
| ÍNDICE H | 0 |
Customer Orientation and Management Control in the Public Sector
Recent public sector reforms have increasingly tended to re-cast citizens as ‘customers’. This paper explores the implications of such customer orientation efforts for management control based on a field study in a Swedish central government agency. We extend prior research on this topic, informed by critical and institutional theories, with insights from the garbage can literature and focus on a key decision-making process involved in making ext…
Sin obras prominentes en esta página.
Customer Orientation and Management Control in the Public Sector
Recent public sector reforms have increasingly tended to re-cast citizens as ‘customers’. This paper explores the implications of such customer orientation efforts for management control based on a field study in a Swedish central government agency. We extend prior research on this topic, informed by critical and institutional theories, with insights from the garbage can literature and focus on a key decision-making process involved in making ext…
Accounting (1 obra) · Accounting and Organizational Management (1 obra) · Audit (1 obra) · Business (1 obra) · Law (1 obra) · Management and Organizational Studies (1 obra) · Managerialism (1 obra) · Market Orientation (1 obra) · Marketing (1 obra) · New public management (1 obra)