Unintended indulgence in robotic service encounters
Datos Bibliográficos
| ID | 11236503 |
|---|---|
| Autores | Sungwoo Choi (0000-0002-0553-9625, Chinese University of Hong Kong, autor de correspondencia), Lisa C Wan (0000-0002-5470-5052, Chinese University of Hong Kong), Anna S Mattila (0000-0001-8872-5521, Pennsylvania State University) |
| Año | 2024 |
| Volumen | 106 |
| Páginas | 103768 |
| Fecha de publicación | 2024-05-01 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Annals of Tourism Research (JOURNAL) |
| Identificadores de la revista | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Editorial | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2024.103768 |
| OpenAlex | W4394946038 |
| Idioma | EN |
| Citas recibidas | 3 |
| Referencias citadas | 76 |
Advertising · Business · Indulgence · Political science · Service (business · Unintended consequences · AI in Service Interactions · Death Anxiety and Social Exclusion · Law · Social Robot Interaction and HRI · Marketing
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Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
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Conspicuous Consumption versus Charitable Behavior in Response to Social Exclusion
Effects of social exclusion on cognitive processes
Social exclusion impairs self-regulation
Social exclusion causes self-defeating behavior
Establishing a causal chain
"Does social exclusion motivate interpersonal reconnection? Resolving the "porcupine problem
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The Influence of Social Crowding on Brand Attachment
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The Contrasting Effects of Culture on Consumer Tolerance
Behavioral Consequences of Affect
Yielding to Temptation
| Obras citantes distintas | 3 |
|---|---|
| Citas por año | 3 |
| Intervalo de citas | 2025 - 2026 (2) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 3 |