Doing the right thing? HRM and the angry knowledge worker

Datos Bibliográficos

ID11489596
AutoresJean Cushen (0000-0003-0625-8566, Dublin City University, autor de correspondencia), Paul Thompson (0000-0003-2476-2803, autor de correspondencia)
Año2012
Volumen27
Número2
Páginas79-92
Fecha de publicación2012-07-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaNew Technology Work and Employment (JOURNAL)
Identificadores de la revistaISSN: 0268-1072 • E-ISSN: 1468-005X
EditorialWiley (PUBLISHER • GB)
DOI10.1111/j.1468-005x.2012.00285.x
OpenAlexW1524750367
IdiomaEN
Citas recibidas17
Referencias citadas40

This paper explores the relationship between human resource (HR) practices, commitment, work and employment relations. Drawing on an in‐depth ethnography of knowledge workers within a global, high‐technology, knowledge‐intensive firm, the paper offers a multidimensional understanding of structures of influence and of commitment that interact in distinctive ways to shape the employee experience. In examining the context and content of ‘best practice’ HR in a ‘celebrated’, leading‐edge company, we have offered a more complex, grounded picture of the intent and outcome of commitment‐seeking policies. The paper demonstrates that, contrary to mainstream and critical scholarship, skilled technical workers in knowledge‐intensive firms can be uncommitted, angry and high performing at the same time

Business · Economics · Knowledge management · Knowledge worker · Management · Political science · Public relations · Computer Science · Emotional Labor in Professions · Employment and Welfare Studies · Engineering · Management and Organizational Studies · Mechanical Engineering